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Rated 4 out of 5 stars

Shipped everything out super fast, and customer service was great! Only issue was none of the hardware numbers matched sheet given, so it took an hour just to figure out which pieces went to each. A... See more

Company replied

Rated 5 out of 5 stars

The Customer Service was way above the norm. It took us forever to decide where we were going and the service team pursevered. After delivery we had one small issue the rectified immediately. Quality... See more

Rated 5 out of 5 stars

The website was great for putting together my project and getting pricing. It also gave me ideas on what is the best sellers. We thought the installation instructions could have used some photos and c... See more

Company replied

Rated 4 out of 5 stars

Very high quality product, though instructions were almost non-existent. Once you figure out the learning curve they go together fine, but not all the parts matched what was on the sketches, and part... See more

Company replied

Company details

  1. Building Materials Supplier

Information provided by various external sources

We are a large online and national distributor and we ship to all fifty states. We provide fast solutions for any bathroom partition project.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

622 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Confusing Parts List and Instructions

The instructions included were not very clear for our model.
All the parts for our two projects were all mixed up in the shipment with no labels, it took two hours to separate everything.

31 July 2023
Unprompted review
Partition King logo

Reply from Partition King

We are sorry to hear that you encountered difficulties with the installation instructions. Also, we apologize for the lengthy time it took your to separate your two projects. If you are still experiencing any difficulties or if there is anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to ensure you have the best experience possible.

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

People were polite

People were polite, helpful with good questions and quick with pricing and color samples. It was somewhat frustrating to figure out the freight costs. Product looks well made and a vast improvement over what we had. Thanks

23 August 2023
Unprompted review
Partition King logo

Reply from Partition King

Thanks Nancy! Glad we were able to help

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

THA Experience with Partition King

Delivery time was extremely accurate and everything was packaged very well. The kit itself came with great instructions and is made of high quality material.

1 August 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you for your review! We're thrilled our accurate delivery and quality impressed you.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Terrific communication!

14 August 2023
Unprompted review
Partition King logo

Reply from Partition King

That is what we strive for, JoAnn! Thank you for the review.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, we got the job done with in the time frame, after we were stressing about our supplier not being able to deliver in time

3 August 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you for your positive review! We're delighted to have met your expectations and timeline.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Overall great

The website was very creative and informative. Easy to navigate.
When I completed my order, I got a quick response back.
The pallet of material was well, packaged and not damaged. Overall a great experience.

27 July 2023
Unprompted review
Partition King logo

Reply from Partition King

We are glad that we were able to make the process easy and quick for you! Thank you!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Very easy to order

Very easy to order, to upload our drawing, easy to get a hold of someone for any questions or concerns, fast delievery

10 August 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you for the review, Jesus! We are so glad we could assist in getting you some partitions quickly!

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Timely & Precise

We got exactly what we ordered within the timeframe that we needed it. We were able to specify what we needed with precise detail and get a product that worked perfectly for our specific needs. The sales team made sure they had our approval for the specs before proceeding with the order, which helps us confirm that we are getting the right thing for our team.

7 June 2023
Unprompted review
Partition King logo

Reply from Partition King

We are glad that we were able to make the process easy and quick for you! Thank you for your kind words!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Great customer service

Customer service was really good, very responsive and efficient and it was certainly the differential from other companies. The only minor thing is that not all parts were delivered in the expected time frame, which fortunately ended up not being an issue since we were a little late for install.

8 August 2023
Unprompted review
Partition King logo

Reply from Partition King

I am glad everything worked out, Karen! Thank you for the review.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Everyone was extremely helpful and…

Everyone was extremely helpful and responded in a timely manner. They made it very easy and stress free. Thank you!!

7 August 2023
Unprompted review
Partition King logo

Reply from Partition King

Stress free and easy is the way it is supposed to be! Thank you for the review, Steve.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

High quality product with a very fast…

High quality product with a very fast turnaround time. I went through a few measurement changes as the renovation progressed and their sales team was very quick to provide updated quote and measurements to keep my project on track.

1 May 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you, Don! I am glad the process was quick and easy for you!

Mallory
Project Manager
800-685-7541

Rated 4 out of 5 stars

very nice looking units that were easy…

very nice looking units that were easy to install. I miss read the shop drawings in one bathroom which ended up being a very costly mistake. My impulse was how did they not see what I meant as a bathroom would not work in the configuration sent; however, ultimately my mistake.

1 June 2023
Unprompted review
Partition King logo

Reply from Partition King

Hello Vincent, We're delighted you found the bathroom partitions visually appealing and easy to install. While there was an oversight in the shop drawings, we appreciate your understanding. Thank you for the review!

Mallory
Project Manager
800-685-7541

Rated 3 out of 5 stars

The instructions were not clear

The instructions were not clear. There were extra pieces. It was much more difficult than expected

5 June 2023
Unprompted review
Partition King logo

Reply from Partition King

We are sorry to hear that you encountered difficulties with the instructions. If you are still experiencing any difficulties or if there is anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help and want to make sure you have a positive experience with our products.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

The partitions were simple to design

The partitions were simple to design. Shipping was super fast. Will be ordering again.

27 July 2023
Unprompted review
Partition King logo

Reply from Partition King

That's awesome to hear, Ryan! Thank you for the review.

Mallory
Project Manager
800-685-7541

Rated 5 out of 5 stars

Clear coordination & description

Clear coordination & description, smooth transaction/payment process, fast delivery, and posted updates daily. We will definitely make some more purchases for future projects.

30 June 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you, Thuan! We greatly appreciate your feedback and are thrilled to hear about your positive experience with our team. We look forward to working with you in the future!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful, the review and approval process quick, shipping also fast and our bathroom is beautiful and the quality of the material seems like it will last a long time.

10 July 2023
Unprompted review
Partition King logo

Reply from Partition King

Hi Jean,

Thank you for choosing Partition King and for sharing your positive experience!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Staff were very quick to answer…

Staff were very quick to answer questions or concerns. They followed up with me along the way. Very good customer service.

22 June 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you, Kristy! We look forward to working with you again!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Double stall install

Wonderful product compared to old particleboard. Install was easy with all parts supplied. Doors can be a little tricky but once you get the first one finish, the rest are easy.

14 July 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you, Chris! We're delighted to know that you found the installation to be easy and our product to be satisfactory!

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

Visual Rendering

I really like the visual rendering of my project. I changed the measurements and the staff was expedient with the adjustments.

Delivery was on time.

6 July 2023
Unprompted review
Partition King logo

Reply from Partition King

We strive to be quick and ready to help! Thank you for your review.

Amber
Project Manager
800-685-7541

Rated 5 out of 5 stars

A Good Experience

The order was shipped fast, it was accurate, and in good condition. The staff was friendly, helpful and, and professional. All in all a good experience.

5 July 2023
Unprompted review
Partition King logo

Reply from Partition King

Thank you for the review Chris! We appreciate the feedback. Please keep us in mind for any future partition needs.

Amber
Project Manager
800-685-7541

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