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ParkMobile Reviews 

417
•
TrustScore 3.5 out of 5

3.4

Parking Lot
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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention significant difficulties using the mobile application, noting unexpected charges, automatic subscription enrollments, and problems trying to update active parking sessions. Customers also express immense frustration regarding poor customer service responsiveness, long telephone hold times, and unhelpful support teams when attempting to resolve billing disputes. Some reviewers were happy with how convenient the parking process can occasionally be when the software functions properly during busy events. However, others experienced persistent problems with incorrect zone numbers, unmatching street signs, and unexpected parking fines issued unfairly across different cities.

What people talk about most

Application

Users describe negative interactions with application functionality, reporting that the platform fails to... See more

Payment

Customers expressed widespread dissatisfaction regarding payment issues, frequently reporting unexpected... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service. Consumers report enduring... See more

Location

Consumers find location to be ambiguous, reporting great frustration with mismatched zone numbers and street... See more

Price

Reviewers highlight deep frustration regarding price, stating that consumers face unexpected fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If the app works right, it's good. But so many examples of the company doing tricky and wrong things makes me know the company's management must have an unethical leaning.

Rated 3 out of 5 stars

Convenient way to add parking and extend while at event, but "extend" button does not confirm extension- it adds more parking. Possibly the App could add a "confirm" "accept" or "are you sure" but... See more

Rated 2 out of 5 stars

Park mobile has continued to charge me for 2 vehicles I do not have even though I have removed from app and online. They do not tell you that there is an additional step to removing vehicles and will... See more

Rated 2 out of 5 stars

I went to downtown Columbus, Ohio to meet a friend for happy hour at Hyde Park. She got there and parked in zone 31114 and used the app without incident. I parked right in front of her but could not... See more

Company details

  1. Parking Lot

Written by the company

ParkMobile lets you easily find and pay for parking using our free app or online for over 1 million spaces across the country. Find parking today! Park at on-street zone parking spots, lots, reservation garages, college campuses, airports, and stadium ...

Contact info

3.4

Average

TrustScore 3.5 out of 5

417 reviews

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No recent history of asking for reviews

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3.4

All reviews

(417)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Really bad

Really bad. in spokane. They charge you for the full amount cannot choose how long you can park 26 dollars for 2.5 hrs of parking...
Thank you for your inquiry.

After a couple of exchanges.. They did NOTHING!

In your parking area, parking transactions are scheduled and initiated when you select how much time you'd like to park, agree to the charge, and then start your parking session. Your payments are made in advance and can't be adjusted after starting. (It's the same type of functionality as when you put money in the meter or pay station. Once you make the payment, you have paid for that amount of time and any additional time or money can't be refunded or credited.)

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Easiest parking experience in the biz

This is all about ease of use. Click the spot, time and go. App reminds you if you are about to run out. I downloaded the app and added my info in Memphis, works in Pittsburgh too. No issues at all.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Wicked awesome!

With this, I don't have to dig for change to feed the meter. I wish more cities would adopt this concept.

25 November 2024
Unprompted review

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