Park Insurance Reviews 

96
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and friendly, ensuring that every interaction remains pleasant, professional, and entirely focused on the client. Many people note that the knowledgeable advisors provide clear guidance, taking the time to explain policy details thoroughly and matching coverage to unique requirements. A few other people also felt that the thoughtful phone call reminders and remarkably prompt document delivery made managing annual renewals completely seamless. Consumers consistently emphasize the highly competitive pricing and exceptional value for money, mentioning that dedicated agents work hard to secure the best possible deals.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional assistance and... See more

Customer service

Consumers find customer service to be exceptionally helpful, efficient, and friendly. Reviewers frequently... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Price

Reviewers highlight positive aspects of price, noting that rates remain consistently competitive over the... See more

Value for money

Reviewers express high satisfaction with value for money, highlighting considerable savings and the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in m... See more

Company replied

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices. We set up a new business insurance for a stater business but also added our other business of 35 years... See more

Company replied

Rated 5 out of 5 stars

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Las... See more

Company replied

Rated 5 out of 5 stars

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but e... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

Written by the company

Family Owned Insurance Brokerage


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(96)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to renew m/c insurance

Easy to renew m/c insurance. Even easier now I can pay by DDM. Been with Park Insurance since 2004

2 February 2026
Unprompted review
Park Insurance logo

Reply from Park Insurance

Jonathan amazing to hear you have been with us for 22 years i hope we keep you for another 20 as my nephew has now joined us to carry on the business.

Rated 5 out of 5 stars

Great Service as always…

Park Insurance always give a great service, working hard to meet my needs even when a little out of the ordinary. I am also very impressed by the people who work there. They are proactive and explain everything so clearly. Very impressed.

9 February 2026
Unprompted review
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Reply from Park Insurance

Paul great to hear we are doing things right we strive to provide excellent service,

Rated 4 out of 5 stars

I have been using Park Insurance for…

I have been using Park Insurance for many years for my Building, and car insurance, they have always provided me with the information and suggestions for improving cover and reducing my premium.
I would recommend them to friends and family as a reliable and trustworthy company.

13 January 2026
Unprompted review
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Reply from Park Insurance

Martin great to hear your kind comments, if customers are recommending us, we must be doing things right.

Rated 5 out of 5 stars

Thank you Park Insurance for handling a…

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but everything was extremely thorough and the case was finally closed with a positive outcome for us as a business as we know we look after our skaters.

28 January 2026
Unprompted review
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Reply from Park Insurance

Great to hear you also get great service when dealing with a claim after all you never see how good a broker or product is until it's time to claim.

Rated 5 out of 5 stars

Been using park insurance few years now…

Been using park insurance few years now for my taxi insurance sarah and the team are fantastic so nice to have personal touch of a one to one phone conversation if needed instead of all communication by email

22 December 2025
Unprompted review
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Reply from Park Insurance

Thank you for your kind comments we want customer interaction after all how boring if everything is done via email.

Rated 5 out of 5 stars

Have used them for a few years

Have used them for a few years. Always had a great service and any questions answered quickly. Excellent company.

2 January 2026
Unprompted review
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Reply from Park Insurance

Steve, thank oyu for your kind words always here to help.

Rated 5 out of 5 stars

Great service

I have been using them for a fee years for my buildings and public liability at my glamping site. They have always given a fiar price, helped me get the information together and been easy to contact. I haven't had need to claim lucky and hope not to so cant comment on that side of things but my impression is they would be supportive in the process. Plan to keep using them. Very happy with the service.

23 January 2026
Unprompted review
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Reply from Park Insurance

Jimmy i hope we give excellent service at claims level as this is what you pay your premiums for.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in my no-claims bonus.

• Genuine human expertise over the phone — No endless bots or offshore call centres. Advisors are UK-based, knowledgeable, and patient. I’ve called for mid-term changes (e.g., adding a named driver) multiple times, and it’s always quick—usually under 10 minutes wait, then sorted efficiently.

• Consistent over the years — Through premium hikes, market changes, and my own profile shifts, they’ve kept things competitive and drama-free.

12 January 2026
Unprompted review
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Reply from Park Insurance

Thank George always a pleasure to deal with you.

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Park Insurance Ltd. From start to finish, their team was professional, knowledgeable, and genuinely committed to helping me find the right coverage. They took the time to understand my needs, explained every option clearly, and made the entire process seamless and stress-free.

What really stood out was their responsiveness—any time I had a question, they replied quickly with clear and helpful answers. It’s rare to find a company that combines excellent customer service with competitive rates, but Park Insurance delivers on both.

I feel confident knowing I’m in good hands. Highly recommended to anyone looking for reliable, friendly, and trustworthy insurance services!

27 November 2025
Unprompted review
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Reply from Park Insurance

Thank you, Paul its great to hear, we are doing things right!!!

Rated 1 out of 5 stars

Not a clue...

They send out auto emils with no reference saying that you have renewed? You call them and cannot find any reference of the auto email sent because the auto email didnt have a reference.

31 October 2025
Unprompted review
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Reply from Park Insurance

Sorry Steve this is something that was a training issue with a young member of the team this has now been sorted.

Rated 5 out of 5 stars

Very friendly

Very friendly. great clear advice, communicafion is second to none. Been with Park for a number of years ni interest jn changing

31 October 2025
Unprompted review
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Reply from Park Insurance

Kevin that's great to hear hope we look after your needs for many years.

Rated 5 out of 5 stars

My company have been liaising with…

My company have been liaising with Joanne from Park Insurance for a few years now, and she is extremely responsive, helpful, yet down to earth and she has found us the best policy for our business. All the documentation is straightforward and if you have any queries or wish to make a change to a policy this is catered for easily.

15 October 2025
Unprompted review
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Reply from Park Insurance

Thank you for kind words.

Rated 5 out of 5 stars

Highly recommend Joanne and team at Park Insurance

What can I say working with Joanne at Park Insurance as been an absolute pleasure as well as saving money on previous providers. She goes through the policys so you understand fully what you are insured for and if you need anything else.

1 September 2025
Unprompted review
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Reply from Park Insurance

Thanks for the kind reply we try to do our best,

Rated 5 out of 5 stars

A professional, friendly and fully knowledgeable broker

Fully understand our business and our insurance needs, a fast quaotation every year and market beating premiums with policies specifically designed for our business. All staff, especially Kevin Heaven are always freindly helpful and quick to act

15 October 2025
Unprompted review
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Reply from Park Insurance

Great to see you are happy with our service.

Rated 4 out of 5 stars

Compact tractor insurance

I needed to insure a compact tractor for use on our small holding. Park Insurance came up with a great proposal at less than half the price of my previous insurer. They were very responsive and easy to deal with

3 September 2025
Unprompted review
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Reply from Park Insurance

thanks for the great review

Rated 5 out of 5 stars

Park Insurance are so easy to deal…

Park Insurance are so easy to deal with. Tell them what you want, and in a matter of days, they send a quote. A hassle free and efficient company.

26 August 2025
Unprompted review
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Reply from Park Insurance

thanks for the kind words

Rated 5 out of 5 stars

Insurance for non uk residents

I have dual citizenship British and Canadian however my British passport is currently expired and I am here in England to visit my family and friends . I needed travel insurance for an unforseen trip to Spain from England driving via France Park Insurance made that possible thank you so much for your excellent service , I tried a countless number of other companies and they offered me nothing of value but Park Insurance did it with no fuss many thanks again I'm looking forward to my trip on Friday.
Devon Thomas

12 September 2025
Unprompted review
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Reply from Park Insurance

thank you devon

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