Parking Mate UK 

Helped me to get my ticket squashed. Good experience with follow up emails. I would recommend.

I had mixed experiences with Parking Mate UK. Initially, their service seemed helpful and led to positive outcomes, but communication became inconsistent over time. Attempts to follow up were often met with silence. While their appeal service has potential, reliability issues make it hard to fully recommend. It’s a decent option but not flawless.

Everything

Got me out of two unfair fines! Do not listen to the negative reviews - these are from impatient people who seemingly don't understand that it can take up to two months for POPLA to review an appeal (if it's escalated).

Parking Mate UK has saved me so much money in unwanted/unfair parking fines. The process was slick and easy - just paid a fiver and they scan your fines/letters and find potential flaws in the operators notices. I was improperly charged on two separate occasions and would have ended up having to pay £200. Most of these operators use fear-mongering tactics to push you into paying. Do NOT let them. They are absolute scum. Use this service to challenge them.

AVOID AT ALL COSTS! They are overwhelmed with cases, meaning you’ll be ignored and left in a no-win situation. Due to their incompetence, you will end up with a CCJ on your credit file. Do not use!

After using other services to challenge parking tickets, I found this site which seemed to be reputable. After using their service and paying £5 for the template letter, here is what I experienced:
- Template letter providing wrong statements, contradicting what I had selected on their questionnaire/portal. I had stated that my PCN DID mention Popla, but the template letter provided claimed it didn't.
- I emailed their customer support to query this, messaged the WhatsApp contact and left a message on their 'customer portal', no one replied at all.
- They continue to email me with the template "How was your appeal?" "Was your appeal successful?". I have replied to many of these emailed, no resonse.

I had to appeal with the IAS myself and the case was then dropped. After 6 weeks, noone has replied to me at all.

Avoid!

Shambolic non-service. Started on the 25th of February. Support provided by what appeared to be a bot on the website (Anna), process completed by me but the documentation wouldn't download. Despite comms via WhatsApp nothing was forthcoming.

Last comment from WhatsApp chat was this: "Good morning, bear with me and I will send you the file shortly. I have been updating the website since midnight". That was on Wednesday 26th and, despite several offers and suggestions by me to take things forward, there has been no further comms.

I would suggest that people think very carefully before using this "service".

So happy to get successful results with Parkmate online platform by helping me to legally challenge the PCN received from TFL Redroutes on one of their dodgy location with plastic cover on sign restriction catching out driver's and another one on a drop off visit to an hotel with private parking rules which I considered not fair. But, ignorance is no excuse in execution of rule of law. So, u may at some point need help and support with overzealous parking rules. Hence, I trusted Parkmate online platform with their profound knowledge of the law to help prepared my case legitimately with a reasonable amount worthwhile.

Disappointed is under statement. Paid my £99. Two days later after hearing nothing I logged on and saw some generic templates. I messaged to ask what to do. Zero response. They take your money but no real help or advice. No human to speak with. Lesson learned - I’d advise anyone to swerve this company. Better help online - Money Saving Expert was more use.

Reached out to parking mate when I had an issue with a parking fine and I was being taken to court. Leo sorted everything out with the right letters and his keen knowledge. The case was dropped and no fine. Great relief and this was a service that gets results.

Once you paid the money, you will never get response from it. It really dogged.

Quick,accurate and thoughtful. Had complete confidence in the service provided.

You wont get a response or your money back, as they think they did their job nor no compensation.

Didn't respond to emails nor Whatsapp as per their website

If you need to sort out a parking ticket from Horizon, use these, I was skeptical but though I would pay the £6 and do as they say and it worked, I challenged the parking ticket and it got cancelled thanks to these guys.

Chatted online to explain.help.me out a great deal very helpful

I will turn this to 5 because I can see the work you do and have done so far for my case, even if I lose my case at court, I appreciate you can't win them all, I just need better communication and response. My hearing was on the 26th November and I still don't know the outcome of the hearing. What happens next? How long do I wait? Will the Bailiff just turn up? Did I/we win the case? Did I/we lose? I need answers

I'm sorry but I used your template against Premier Park Ltd and went the full distance of appealing to POPLA. I wish I'd of just paid the reduced fine as the template with Parking Mate was a waste of time in my case.

We paid this fine unknowing we could speak to the carpark office and get this ticket cancelled , My car was registered with my disable badge but i wasnt aware i could present the fine letter at the office to get cancelled. I feel there isnt enough guidance on this and receiving this email is too late