The parking lot on lanville street was closed off. I wasnt sure if I could use ticket in other lot underground. I had to get another ticket upon arrival. It there wasn't a gentleman outside when I... See more
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Did have issues with finding the parking but they were happy to help resolve the issue great customer service
Company replied
We tried three different navigation apps and we could not locate the parking garage by the address given through parking.com. We reached out to the company and I’ve heard nothing in response.
Company replied
Parking was easy. Using prepayment was difficult at exit.
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
1500 N. CHARLES STREET, 21201, Baltimore, MD, United States
- (301)563-1700
3.1
Average
5 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I paid for lot that was Closed upon arrival ..... The parking lot on lanville street was…
The parking lot on lanville street was closed off. I wasnt sure if I could use ticket in other lot underground. I had to get another ticket upon arrival. It there wasn't a gentleman outside when I pulled out I would have paid another 20 dollar fee. The convenience to the train station was excellant
1 July 2024
Reply from Parking.com - PENN STATION GARAGE
Thank you for your review and for letting us know. We will share this with the local management team and are glad that everything worked out.
Thank you,
Parking.com
Had to pay for reservation twice
Update: Credit to the company, they did reach out and did refund my money. I hope they make it more clear how to get the coupon in the future.
I would give zero stars if I could. This is what I emailed the company, have received no response.
I made and paid for a reservation (#*********), but could not figure out how to exchange for a coupon to use to exit the garage. I called the support number and the woman I spoke to said she had never heard of having to do this despite it being on the order confirmation so she could not tell me where to go to make the exchange. In the end we could not spend all day trying to figure it out if the person at support couldn’t help us so we just paid again (the number on that receipt was ******). I’d like a refund immediately. Please contact me via email if you have questions.
25 April 2024
Reply from Parking.com - PENN STATION GARAGE
Thank you for your review, Melissa. We will look into this and reach out directly.
Thank you,
Parking.com
Reply from Parking.com - PENN STATION GARAGE
Thank you for your review, Robert. We are glad you enjoyed your stay and appreciate your feedback.
thank you,
Parking.com
We tried three different navigation…
We tried three different navigation apps and we could not locate the parking garage by the address given through parking.com. We reached out to the company and I’ve heard nothing in response.
10 April 2024
Reply from Parking.com - PENN STATION GARAGE
Thank you for your review. We will be issuing a refund.
Thank you,
Parking.com
Great customer service
Did have issues with finding the parking but they were happy to help resolve the issue great customer service
20 April 2023
Reply from Parking.com - PENN STATION GARAGE
Thank you for your review. We will look into this and reach out directly.
Thank you,
Parking.com
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