Difficult to map on Google maps. QR code map link sends you to an entirely different location on the other side of the river. Entrance on LOWER N Water St is 1 level BELOW main hotel entrance.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Neither iMaps nor Google Maps lead me to the garage entrance; had to circle the block 3 times and ask for directions twice before finding it! But once in, it was convenient. Remember to take a pict... See more
No confirmation email and had to contact parking.com for a payment confirmation before I could pull in the parking lot. When I left the QR code only covered $76 of the parking and I made two payment i... See more
Company replied
This company took over my garage. Didn’t hold the same agreements I had made with previous owners and I was not alerted of the change until after I pulled a ticket and entered when my key card didn’t... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
300 E North Water St, 60611, Chicago, IL, United States
- (312)274-2111
3.2
Average
25 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great location for Sheraton.
Difficult to map on Google maps. QR code map link sends you to an entirely different location on the other side of the river. Entrance on LOWER N Water St is 1 level BELOW main hotel entrance.
24 April 2025
Wrong address does not specify the…
Wrong address does not specify the addresses correctly
12 March 2025
Terrible garage management
Terrible garage management, now that they've changed ownership.
3 February 2025
it was good and I will use this parking…
it was good and I will use this parking lot again.
11 November 2024
Prepaid for parking pass gate would not…
Prepaid for parking pass gate would not read the pass had to pull a ticket. So now i paid 2 times for parking. Sent an email 2 weeks ago still no reply. 2 entrance gates only one works for prepaid parking.
21 October 2024
Parking was easy to find
Parking was easy to find , no issues, easy in and easy out, visiting chicago from texas highly recommend
28 September 2024
Convenient, but hard to locate entryway
Neither iMaps nor Google Maps lead me to the garage entrance; had to circle the block 3 times and ask for directions twice before finding it!
But once in, it was convenient.
Remember to take a picture of the QR code beforehand; internet coverage at the entryway is dodgy.
3 September 2024
The link that your given for the…
The link that was given for the directions to the car park was not correct. Could not locate the car park after several tries. Ended up paying for another car park
23 August 2024
GPS direction wrong .Waste money !!!
16 August 2024
The facility is easy to find and close to Navy Pier
The facility is easy to find and close to Navy Pier. Very convenient. We will definitely be using this parking garage again.
10 August 2024
Poor directions
We used Parking.com while in Chicago. The in-app directions to our parking space did not take us to the correct spot. We tried Google maps with the listed address as well. We kept being directed to a parking garage at a hotel. If the parking spot was supposed to be along a street, there was no indication of that in the app. We tried scanning the QR code at the parking garage at the hotel but it kept saying it was invalid. After two attempts to find the correct spot we ended up at the parking garage at the hotel. Driving around aimlessly trying to find the correct spot was unthinkable in Chicago and we did not jave time to. We had already paid $28 in the app to park and then ended up also being charged $68 to park in the hotel garage. You need better directions or address to these parking spaces and photos of the location to make it easier for visitors to an area to find the correct spot.
2 August 2024
Reply from Parking.com - OGDEN PLAZA
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
The ease of doing everything online
21 June 2024
Quick parking for Chicago Sheraton GrandEasy in and out parking.
Easy in and out parking.
15 June 2024
My QR code never worked
My QR code never worked, it kept showing invalid voucher on the screen. I came out of pocket and was never actually able to park. Others had the exact same issue at the Ogden Plaza location
8 June 2024
No you owe me a credit $42
No confirmation email and had to contact parking.com for a payment confirmation before I could pull in the parking lot. When I left the QR code only covered $76 of the parking and I made two payment in which I couldn’t access the other portion I paid your company. Then I had to pay to get out of lot because I had a line of people behind me with no way pay the additional fee not covered by the incorrect QR code value
4 June 2024
Reply from Parking.com - OGDEN PLAZA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Parking App is easy to use and great…
Parking App is easy to use and great customer service from Amira Valdez in the office.
31 May 2024
Waste of money to attempt to prepay.
Never able to locate the parking garage based on address provided. Waste of money trying to pre pay.
26 May 2024
Reply from Parking.com - OGDEN PLAZA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
So easy to use
So easy to use, great price for parking! I found parking right next to where I was going on maps, and when I clicked on the parking I was able to book a spot for less than half the price of just entering the garage on the spot. Perfect!!!
11 May 2024
Reply from Parking.com - OGDEN PLAZA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.