Parking.com - LOT 97 Reviews 227

TrustScore 3.5 out of 5

3.6

814 La Branch, 77010 Houston, TX, US


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Rated 4 out of 5 stars

You did a great job. Me I was worried because lot said check in on kiosk, but you’re service rep assured me I didn’t need to (my license was enough) and she was right. 😊😊

Rated 2 out of 5 stars

The cost of parking there on a Sunday morning, almost a half mile from the George Brown Center was the most irritating things about my Houston trip. $20 for a couple of hours. Two homeless men were a... See more

Company replied

Rated 1 out of 5 stars

Pre-paid a reserved parking spot for a weekend event in downtown Houston. The next day, the day of the event we arrived on time to find absolutely no parking spots. Either they serve come-first custom... See more

Rated 4 out of 5 stars

It was my first time using the parking lot 97. I liked the convenience after figuring how to pay. I paid for additional time( I believe 2 hours); it would be nice to get a refund. My husband is disabl... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.6

Average

TrustScore 3.5 out of 5

227 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

You did a great job

You did a great job. Me I was worried because lot said check in on kiosk, but you’re service rep assured me I didn’t need to (my license was enough) and she was right. 😊😊

11 April 2025
Rated 5 out of 5 stars

Refund

Refunded to my credit card when I inadvertently put in for the wrong day and time to park my truck for when I was going
to the Astros baseball game.
Thank you for the refund.

23 September 2024
Rated 1 out of 5 stars

Pre-paid parking is a scam

Pre-paid a reserved parking spot for a weekend event in downtown Houston. The next day, the day of the event we arrived on time to find absolutely no parking spots. Either they serve come-first customers or over book. You think they could easily put cones to block off some spots but no. Of course, no parking attendants on-site.

7 September 2024
Rated 5 out of 5 stars

Easy to pay parking

All you do is scan the code then pay with card

21 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 2 out of 5 stars

Bait & Switch

We were charged $25+fees when the sign in the parking lot clearly said $20. Classic bait & switch.

25 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 4 out of 5 stars

good

well, the service was good but I think the rate is litte expensive for the day and time.

25 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

QR convenience of payment also email alerts

Very convenient to be able to park your car capture the QR code register while you walk down the sidewalk. Getting alerts at your destination, that allows you to pay for extra time or round up your time and leave.

16 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Very easy experience

Very easy experience! Will always use!

2 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 3 out of 5 stars

Too expensive

Too expensive

9 June 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 4 out of 5 stars

Ease of use

Ease of use, but expensive

26 May 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Expensive parking.

Expensive parking.

25 May 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Sign said prices were $15-$20 paid $60

Sign said prices were $15-$20, ended up paying $60 because the website was not clear. I thought I would be there for only a few hours so I put that, thinking I wouldn’t have to pay a full days price, payed $30 then had to pay an extra $30 for just a few extra hours that I needed. This is ridiculous and it should be clear that you pay the same price no matter the amount of time. There should also be a way to add more time at a lower price

25 May 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Easy all the way

Easy to book, easy to pay, easy access to lot.

13 May 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

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