The overall experience is good Noe, I just wish it was easier to select the times one is parking, another one would be bearing able to extend the my parking time when needed and maybe getting a notif... See more
Company replied
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Easy to find, great location as it is across the street from The Mart. Friendly professional front desk personnel to guide us to elevators, ( it was first time using if garage)
No parking spots left
Company replied
Had a terrible experience. I received an email confirmation but there was no QR code anywhere to be found. Tried to call customer service and was waiting on hold for so long I gave up and booked parki... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
161 W Kinzie Street, 60654, Chicago, IL, United States
- (312)951-8697
3.4
Average
15 reviews
Hasn’t replied to negative reviews
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No parking spots left
10 June 2024
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Easy to use and economical I recommend…
Easy to use and economical I recommend the app all
l the time.
21 January 2024
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
So convenient & easy to book!
9 January 2024
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Location n Exceptional Customer Service Representative
Easy to find, great location as it is across the street from The Mart. Friendly professional front desk personnel to guide us to elevators, ( it was first time using if garage)
28 April 2023
The overall experience is good Noe
The overall experience is good Noe, I just wish it was easier to select the times one is parking, another one would be bearing able to extend the my parking time when needed and maybe getting a notification to do that just like they do it on spothero.
Thanks
13 January 2023
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Had a terrible experience
Had a terrible experience. I received an email confirmation but there was no QR code anywhere to be found. Tried to call customer service and was waiting on hold for so long I gave up and booked parking with the (competitor's) app I have always used. The $4 savings was not worth the hassle of the terrible user experience. I'll wait for Parking.com to drive the prices down with the competition and I can reap the benefits while still using an app that was created by people who understand technology and UX design.
22 August 2022
Booked my reservation and was provided…
Booked my reservation and was provided emailed confirmation without a QR Code. Was unable to access garage without pulling a ticket which led to a challenge to exit.
29 July 2022
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
QR code not on pass
The QR code did not show up on the parking pass. I took a ticket to get in. Called customer service twice to resolve. They said to press the call button when I leave to show parking pass. I tried that but no one ever came and there was a line of cars waiting to get out.
15 July 2022
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
I wasted an hour to pay more money
I paid $10 for a parking spot. The confirmation didn’t include my QR code to scan to get in. I spent an hour in the phone trying to get into the garage and resolve the issue. Finally I took a ticket to get in and had to pay the going rate, and they refunded my $10. Total waste of my time.
13 May 2022
Reply from Parking.com - ENV CHICAGO
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
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