Horrible experience. Couldn't figure out how to do multi-day sessions. Very stressful having to remember to restart session. Thank God they didn't tow me.
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The Parking website wouldn’t process and was showing a technical error which is not even human readable, henceforth I had to try multiple times for it to finally go through. Missed the train as I was... See more
Good way to pay. Not your problem, elgin station is not marked well to find out how to pay parking. One thing was I had to pay 2 times during the day because app would not let me sign up for 10 hours.... See more
When I ran the qr code, it didn't immediately take me to the pay screen. Seems like it could be made easier. I do appreciate the reminder before my time expires.
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
109 W Chicago Street, 60123, Elgin, IL, United States
- (773)714-9262
2.8
Average
34 reviews
Hasn’t replied to negative reviews
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Parking app works well- high fees
Parking app works well, but 44% processing fee is outrageous. $0.66fee for $1.50parking.
9 May 2023
The app is utter garbage
The app is utter garbage. It fails more often than it works. I don't trust that it keeps my information secure and will not use it ever again.
17 March 2023
The ease of the website is nice
The ease of the website is nice. I’d give it 5 stars if you were able to reserve multiple days at once or even add time before midnight. It’s very inconvenient to stay up to add time.
8 February 2023
Reply from Parking.com - Elgin
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Easy to use app
13 October 2022
The absolute worst
28 September 2022
Easy to navigate and someone is always…
Easy to navigate and someone is always willing to help even if u call,never had a problem and so affordable.
23 September 2022
Everything worked great
Everything worked great. The form clear and easy to complete. The lot is well-maintained.
1 June 2022
Reply from Parking.com - Elgin
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Fee too high
I think a 40% fee to use the app is ridiculous, but because my Metra station doesn’t have parking meters that take credit cards or conveniently placed I have no choice but to use the app.
Parking costs $1.50 and parking.com charges $.66. Why the large fee???
5 April 2022
Not a well thought out app
I was concerned because I could not add time to my parking. I called twice. The first time I was on hold until I finally hung up. The second time the associate was unable to help but sent a link which kept giving me errors. I was unnecessarily burdened by worry that my vehicle would get towed or ticketed. And the kiosks fo not take credit cards, just cash it a special parking card.
21 December 2021
Reply from Parking.com - Elgin
Thank you for your review, Pamela. We have brought this to the attention of the local management team.
I scanned the QR code that was posted…
I scanned the QR code that was posted (as the machine didn't take credit cards), paid for my parking, and when I looked at my email receipt, saw that I had paid for parking at a completely different lot. Because I didn't want to come back to find my car towed, I paid a SECOND time. Emailed customer service, asking for a refund, and never heard back. That was two days ago. In fact, the only contact I've gotten was the email asking me to review parking.com...which I'm doing now. Unfortunate.
11 December 2021
Reply from Parking.com - Elgin
Thank you for your review. We have brought this to the attention of the local management team.
The app constantly needs updates
The app constantly needs updates. Half the time you have to go to the website cause the app isn’t working . The app doesn’t keep you logged in. It’s a pain in the ass
14 October 2021
Reply from Parking.com - Elgin
Thank you for your review, Justin. We have brought this to the attention of the local management team.
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