Parking garage wasn't labeled, just a single closed garage door. You pull up, hoping it's the right one. No signs inside the garage telling you where you are and after you park and walk out, nothing... See more
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I am very satisfied with parking but little often scan code is not working at aqua radisson hotel then have to call office parking.com and stay 10 or more min on the phone and other people are waiting... See more
I had to pay for 2 parking sessions because I tried using the app, and instead of giving me the session for the times I entered (5pm-1am) it gave me a 2 1/2 hour session (2pm-4:30pm,) which ended befo... See more
Company replied
Wonderful customer service especially from the lady in the Aqua Building parking office. No matter how busy she is she always takes time to listen to any questions/concerns I may have and explains eve... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
225 North Columbus Drive, 60601, Chicago, IL, United States
- (312)233-0117
3.2
Average
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Accurate information Great app.
4 February 2025
I emailed you regarding a refund…
I emailed you regarding a refund because I never used the parking space. But you never responded. With SpotHero I can receive a refund up until the parking time
9 November 2024
There was a lot of construction exit…
There was a lot of construction exit and parking poorly signed
11 November 2024
The parking spots are too small
The parking spots are too small. A lot of times when we try to exit the garage the gate does not open.
3 November 2024
I used the app and for some reason we…
I used the app and for some reason we need to pull a ticket now at the Aqua parking garage, when in the pass it did not need the ticket. Well then i lost the ticket during the day while I was working and when i tried getting out of the garage it cost me $100.00 to open the gate for a lost ticket. My cost would have been $8.00. They did not care about my transaction on the Parking app that i paid for the parking that day.
30 October 2024
If it hadn’t been for me asking for…
If it hadn’t been for me asking for pictures, I would never have found this spot. But once found, it was a good one.
17 October 2024
Everytime I leave there a issue amen…
Everytime I leave there a issue amen the rudeness of the people on the phone like you didn't pay for it you try to scan and it doesn't scan and then it asks for money and you've already paid and again the rudeness of the people on the phone cuz how the hell could you get in and knock it out it's just a s*** show every day there the other day 10 car back up tonight five car back up get it together disgusting and so are the people on the other end more disgusting rude as hell.
16 September 2024
Got stuck in the parking area
Got stuck in the parking area. Assistance was no help and garage office was closed, Was stuck in garage for 30mins.
15 September 2024
Parking was great
Parking was great, my car was safe, But when trying to check out it charged me another 38.00 not sure why but will dispute with my credit card.
26 August 2024
Good customer service…
Offered good remote customer service for this mixed-use high rise parking facility.
14 July 2024
Address given was incorrect
Address given was incorrect. Paid for parking I never got to use. Only way to get a refund is call a number no one answers. Will never use again
22 July 2024
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Got my reservation one day before
Got my reservation one day before. When it was time to enter. By scanning my barcode. The gate didn't open. Took 10 minutes for the operator to open. Asking all the information. By just giving the reservation #. Can validate the time. People behind me were. Pussed. Then while leaving same issue. Horrible experience.
9 July 2024
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Great selection
Great selection, and rates were awesome - went to the nascar race in Chicago and with all of the other parking rates - this app gave me numerous choices to locate parking and close to where we were staying.
4 July 2024
The barcode didnt work on the way in…
The barcode didnt work on the way in and it didnt work on the way out. We had to pull the ticket to enter and then had to call the attendant, who took all the info from me and finally had to lift the gate for us. HORRIBLE experience.
22 June 2024
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Parking is always reliable
19 June 2024
The location was nice and a lot of…
The location was nice and a lot of parking spots. Some areas were scary due to lack light.
Need better signs to locate cars I know I was on level LL2 but that's all it took me 20+ minutes to find my card the layout could use some improvements.
31 May 2024
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
You don’t have a system to entrance to…
You don’t have a system to entrance to LL5, shame plus no receipt at exit
19 April 2024
Reply from Parking.com - AQUA
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
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