It would not take any of mu credit cards. It took me 30 minutes to get out calling customer service
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Great communication ater a lost parking ticket and exit gate credit card malfunction on how to resolve the problem. Thanks to the customer service representative who was able to quickly create a worka... See more
The card reader didn't work at the garage, so I had to pay online and was charged an extra fee on top of taking an extra 15 minutes to get out of the garage.
Parked in the 900 Prospect garage. Entered immediately and found a spot near the elevator. Perfect. And it’s nice to exit quickly. Will definitely use your company again.
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
900 PROSPECT AVENUE, 44115, CLEVELAND, OH, United States
- (216)781-7489
2.5
Poor
35 reviews
Hasn’t replied to negative reviews
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It would not take any of mu credit…
It would not take any of mu credit cards. It took me 30 minutes to get out calling customer service
23 April 2025
Couldn’t get back in the second time…
Couldn’t get back in the second time after going to get dinner
27 March 2025
None of the gates would accept credit…
None of the gates would accept credit cards and you charged me a fee to pay online. Not happy about that at all
27 February 2025
Quick, Responsive Customer Service
Great communication ater a lost parking ticket and exit gate credit card malfunction on how to resolve the problem. Thanks to the customer service representative who was able to quickly create a workaround for the issue, so that we were not late for our Cleveland Clinic appointment.
15 June 2024
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
The card reader didn't work at the…
The card reader didn't work at the garage, so I had to pay online and was charged an extra fee on top of taking an extra 15 minutes to get out of the garage.
16 October 2023
Sadly
Sadly, the scanner did not read my printed QR code upon entry so I had to buzz and ask for assistance. Leaving was equally as frustrating when you need a parking attendants help when there is a line of cars behind you.
3 February 2020
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review,
We are looking into this and will be sure to reach out to you with more information.
Thank you,
Parking.com
Was charged twice for one transaction…
Was charged twice for one transaction and shad to pay a third time at the parking lot. Have the first two charges disputed with my CC and will not be paying these charges.
1 January 2020
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Sorry you had a negative experience. We have brought this to the attention of the local management team.
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Code wouldn't scan, paid for parking twice
Edit: The company contacted me pretty quickly and refunded my money that I paid for their pass. Thank you for taking care of this matter in a timely fashion.
I printed off the sheet like it told me too and it wouldn't scan once I got to the parking garage, so I double paid for parking. Won't be using this service again!
14 October 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review JB,
We're going to reach out to your directly with a resolution.
Thank you,
Parking.com
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Event Parking
Parked in the 900 Prospect garage. Entered immediately and found a spot near the elevator. Perfect. And it’s nice to exit quickly. Will definitely use your company again.
27 August 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Helpful attendant
15 August 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
perfect parking spot for Indians games
perfect parking spot for Indians games. felt very safe returning after dark.
8 August 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
All Star parking!
We parked here during the All Star activities at the stadium. Easy in, easy out - perfect!
17 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
The price to park was more expensive…rip off higher rates on the app
The price to park was more expensive ordering on the app then just driving up..it cost me 15.00 more on the app
14 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Sorry you had a negative experience. We have brought this to the attention of the local management team.
I paid $59 for a parking pass online cheaper at the gate!
I paid $59 for a parking pass online, when I arrived it was only $30 at the gate. My printout did not contain a date or any specific information and had the lady not been so kind she would not have let me in with the documents I had!
12 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Sorry you had a negative experience. We have brought this to the attention of the local management team.
Parking.com price was almost double the lot's price.
Parking.com price did not even remotely reflect the price of the lot.
Parking.com's price was $56.95, when we arrived at the lot, the posted prices was $30.00.
I doubt I would use Parking.com again.
12 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Sorry you had a negative experience. We have brought this to the attention of the local management team.
All Star Game Parking
Worked as advertised; convenient and customer friendly.
11 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Thank you for your review Kevin,
We're glad you enjoyed your stay with us!
Parking.com
No mention of a time slot when…
No mention of a time slot when purchasing the parking!!! I purchased parking and had to wait a hour to park!!!
11 July 2019
Unprompted review
Reply from Parking.com - 900 Prospect Garage
Sorry you had a negative experience. We have brought this to the attention of the local management team.
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