Parking.com - 801 E. CARY ST. LOT Reviews 41

TrustScore 4 out of 5

3.9

801 E Cary Street, 23219 Richmond, VA, US


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Rated 5 out of 5 stars

relief to know i wouldn't have to hunt for parking space for a big event. 801 E Cary St was a great location, outdoor (not a parking garage) plenty of space in the space.

Rated 4 out of 5 stars

Location is good and a good fit to attend events at Browns Island. Signage could be better. Reservation indicated there would be a place to scan in and out and there is not. Signage / reservation webs... See more

Company replied

Rated 4 out of 5 stars

Paying online was easy enough but the lot's not well signed for those who reserved spaces. Yes it's on the ground, but there need to be clear signs stating that the spots are reserved 24-7 hour custom... See more

Company replied

Rated 1 out of 5 stars

After paying for parking on 02Dec for the city illumination event, the parking attendant told me the parking lot was only for monthly parking attendants. I moved to a different parking spit and w... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 801 E Cary Street, 23219, Richmond, VA, United States

  • (804)649-7275

3.9

Great

TrustScore 4 out of 5

41 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Wary of the "reservation" system at this lot

Paying online was easy enough but the lot's not well signed for those who reserved spaces. Yes it's on the ground, but there need to be clear signs stating that the spots are reserved 24-7 hour customers with parking.com reservations. Otherwise, since you pay for the lot on an app, someone will have walked away before knowing they can't park there because all spaces have been paid for, either by those already on the lot, or those with paid reservations. I like the idea of reserving in advance but need more confidence that the spot will actually be available, especially in such a small lot. (P. S. It's the surface lot, not the connected private garage. The signage and web page are very clear on this, just easy to forget when you see the garage entrance there).

20 September 2024
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Reply from Parking.com - 801 E. CARY ST. LOT

We appreciate you taking the time to share your feedback. We strive to make the parking experience as smooth as possible for all our customers and will take your feedback into consideration as we review our signage and parking procedures.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to reserve

Easy to reserve
Convenient location for my need

22 August 2024
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Simple easy parking and payment

Simple easy parking and payment, reminders before timer is up for easy time addition.

7 June 2024
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to use

Easy to use and appreciated my reminder when my time was close to being up

18 May 2024
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy to navigate app.

4 December 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review, Anthony We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy Peasy

The outside parking lot gave me plenty of room to get our larger vehicle into the parking spot. The app was easy to use and payment was quick. I also got text reminders when it got close to my time running out.

8 November 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review, Larry. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

It was a little confusing to pay

It was a little confusing to pay, it was my first time there. Overall good experience

28 October 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We are glad you enjoyed your stay with us and that everything worked out!

Thank you,
Parking.com

Rated 3 out of 5 stars

A bit hard to navigate through the…

A bit hard to navigate through the site. I’ve had better success with other sites.

27 October 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review, Karen. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Ts all BS

Ts all BS. And a convenience fee on top of it????

6 October 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We appreciate your feedback.

Thank you,
Parking.com

Rated 1 out of 5 stars

AN ABSOLUTE RIPOFF

An hour and fifteen minutes cost over $15. The lot around the corner is $6 for two hours. Y’all are a rip off

28 September 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We appreciate your feedback.

Thank you,
Parking.com

Rated 5 out of 5 stars

It was easy

It was easy, convenient

26 August 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review, Sara. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Location is good and a good fit to…

Location is good and a good fit to attend events at Browns Island. Signage could be better. Reservation indicated there would be a place to scan in and out and there is not. Signage / reservation website needs to clarify that is the ground level parking lot outside a private parking garage.

8 August 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

This is a scam! I was charged twice!

I prepaid for a spot, followed the directions in the app and was charged a second time. I will never use this app and I have told others to avoid it as well. Nothing but a scam.

5 August 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We will look into this and reach out directly.

Thank you,
Parking.com

Rated 1 out of 5 stars

I paid entirely to much for a couple…

I paid entirely to much for a couple hours. It didn’t allow me to state that i was going to be there on Sunday for a couple hours.

6 August 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. If you are still having issues, please reach out to us at customercare@spplus.com.

Thank you,
Parking.com

Rated 1 out of 5 stars

Paid for parking gate never opened to…

Paid for parking gate never opened to be able to park

23 April 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review, Sara. We will look into this and reach out directly.

Thank you,
Parking.com

Rated 1 out of 5 stars

terrible experience

terrible experience. saw a sign - paid for parking in a certain garage - got there and it was closed and locked and gate wouldn’t open. got charged and had to find another place to park. wouldn’t recommend. find another vendor

25 March 2023
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Reply from Parking.com - 801 E. CARY ST. LOT

Thank you for your review. We will look into this and reach out directly.

Thank you,
Parking.com

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