Parking.com - 7TH & MARSHALL STREET Reviews 196

TrustScore 3.5 out of 5

3.3

601 E Marshall St, 23219 Richmond, VA, US


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See what reviewers are saying

Rated 5 out of 5 stars

I appreciate the cleanliness of the parking garage. Thank you for making it easy for me to park and take care of my business

Rated 1 out of 5 stars

Half the time I could not get out of the garage because the system would malfunction. The lines are so small and I feel like I’m going to hit someone every time. Elevators are nasty af and smell like... See more

Rated 1 out of 5 stars

We were trying to exit the parking garage, and we asked the attendant for help but he was to busy talking on the phone and got annoyed and pointed to the costumer service number. We called the number... See more

Rated 5 out of 5 stars

The whole scan bar code, pay and exit system is awesome. It’s convenient & easy to use. Only downfall is when there is a large venue crowd that lets out-the back up from the higher levels is insane, b... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 601 E Marshall St, 23219, Richmond, VA, United States

  • (804)649-2155

3.3

Average

TrustScore 3.5 out of 5

196 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Gate didn’t register us leaving

Tried to get out last night and either said invalid gate code (575) or that we weren’t close enough to the gate. Finally left and the system still shows I am there 15 hours later. No one to help, no one to fix it. WTH?? Will I just be charged indefinitely? I tried about 10+ times.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Parking with ease

Parking was easy with the scan the barcode upon entering option. When I was ready to exit a few days later it was great, just clicked the link in a text message.

13 April 2025
Rated 1 out of 5 stars

So confusing!

We were trying to exit the parking garage, and we asked the attendant for help but he was to busy talking on the phone and got annoyed and pointed to the costumer service number. We called the number and the lady asked if the was anyone there that could help us, when I said that the attendant was on the phone mind his own business the guy come closer and tried to help but at that point it was too late. We had a voucher and didn't let us use it.There was other 3 cars trying to exit and have no clue how, the instructions are not clear when you enter, you need to have a smartphone and you don't know the price till after you already parked and got to the elevator.

12 March 2025
Rated 4 out of 5 stars

Great location

The location where great, right across the street from my hotel... Didn't like that I had to park on the 5th floor but it was ok...

12 February 2025
Rated 1 out of 5 stars

DO NOT PARK HERE

Half the time I could not get out of the garage because the system would malfunction. The lines are so small and I feel like I’m going to hit someone every time. Elevators are nasty af and smell like weed half the time, cigarette smoke the other half. $25 for this shit is absolutely insane and unjustified.

6 February 2025
Rated 1 out of 5 stars

To expensive

To expensive

26 September 2024
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

Thank you for your review. We appreciate your feedback.

Thank you,
Parking.com

Rated 4 out of 5 stars

I think parking should be cheaper when…

I think parking should be cheaper when there for hospital stays

31 August 2024
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

We appreciate your feedback and understand your perspective on parking costs during hospital stays. We strive to provide convenient and affordable parking options for our visitors.

Thank you,
Parking.com

Rated 1 out of 5 stars

Criminal

My car was broken into while parked in the lot. Then I still had to pay to get out of the deck. Talk about insult to injury!

18 August 2024
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

Thank you for letting us know. We will share this with the management team.

Thank you,
Parking.com

Rated 4 out of 5 stars

Worry Free Parking

Easy to enter & exit!

17 August 2024
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

We strive to create user-friendly experiences, and we appreciate your feedback. We will take your comments into consideration as we continue to improve our product.

Thank you,
Parking.com

Rated 5 out of 5 stars

CHECK YOUR TEXT MSGS

It was all done on your phone and very easy.

24 July 2024
Parking.com - 7TH & MARSHALL STREET logo

Reply from Parking.com - 7TH & MARSHALL STREET

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

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