Parking.com - 55 EAST MONROE Reviews 83

TrustScore 3.5 out of 5

3.7

55 E Adams St., 60603 Chicago, IL, US


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Rated 1 out of 5 stars

We booked a spot in the parking garage to attend a theater performance. Unaware of the actual length of the performance we returned to the garage 55 minutes beyond our scheduled time . We were bille... See more

Company replied

Rated 4 out of 5 stars

Fair price. A small problem getting the pass to read in the scanner. I haven't seen the actual charge but so far, the process was as advertised.

Rated 4 out of 5 stars

Parking.com is super easy to use and guarantees the best rates. Having said this, I believe that (1) the site should offer a solution to extend parking time, and (2) the parking location should be mor... See more

Rated 4 out of 5 stars

These guys got me a parking spot at a great price 3 minute walk from where I needed it. BUT, I never was able to find out if I had in and out privileges. I called customer support and they couldn't... See more


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.7

Average

TrustScore 3.5 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fair price

Fair price. A small problem getting the pass to read in the scanner. I haven't seen the actual charge but so far, the process was as advertised.

24 February 2025
Rated 4 out of 5 stars

Really convenient but can get better

Parking.com is super easy to use and guarantees the best rates. Having said this, I believe that (1) the site should offer a solution to extend parking time, and (2) the parking location should be more accurate. We were in front of a parking that was available on parking.com but the site recommended another a few blocks down.

29 August 2024
Rated 1 out of 5 stars

Your online registration is deceptive

Your online registration is not clear. We signed up for what we thought was 3 days of access to our car, and it turned out to be one in and one out. So we got only one day of parking for our $152. The manager on site (when we finally found him) confirmed that the pertinent info was located in fine print and that any online booking was restricted to one in and one out.

28 May 2024
Parking.com - 55 EAST MONROE logo

Reply from Parking.com - 55 EAST MONROE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Parking was hard to find with the gps address given

Parking was hard to find with the address. It said on Adams Street but our directions kept us going in circles. We finally saw the green sign with the 55 East Monroe while on Adams Street.

19 April 2024
Parking.com - 55 EAST MONROE logo

Reply from Parking.com - 55 EAST MONROE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Very easy to use!

Very easy process to find/pay, and easy getting in and out of the garage with the QR code. Good price for the timeframe as well.

6 April 2024
Parking.com - 55 EAST MONROE logo

Reply from Parking.com - 55 EAST MONROE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Jacked up price

We booked a spot in the parking garage to attend a theater performance. Unaware of the actual length of the performance we returned to the garage 55 minutes beyond our scheduled time . We were billed $44 for those 55 minutes at 10 pm when the garage was 80% empty. We originally contracted to pay $17 but ended up paying a total of $61, a totally jacked up price.

20 February 2024
Parking.com - 55 EAST MONROE logo

Reply from Parking.com - 55 EAST MONROE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Parking.com makes it easy!

The website was easy to use and the garage was a breeze to enter and exit. Thank you!

14 February 2024
Parking.com - 55 EAST MONROE logo

Reply from Parking.com - 55 EAST MONROE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

New feature.

Needs a way to extend time on reservations. Sometimes you get caught up in having a good time you go over the time expected when you reserve. If there were some way to extend your parking time it would be great.

29 January 2024
Rated 4 out of 5 stars

Good parking spot, but never did find out about in-out privileges.

These guys got me a parking spot at a great price 3 minute walk from where I needed it. BUT, I never was able to find out if I had in and out privileges. I called customer support and they couldn't give me an answer, and the number they gave me for the local contact was never answered. I was not about to gamble $100+ that I wouldn't get back into the garage, so I left the car parked for the full three days.

9 December 2023

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