Parking.com - 101 Kempner Reviews 79

TrustScore 3.5 out of 5

3.6

101 Kempner, 77550 GALVESTON, TX, US


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Rated 1 out of 5 stars

Your website allowed me to park for 23 hours. I had an event Saturday the 28th all day and could not figure out how I was going to renew my parking at 3 PM, I called your local phone number in Galvest... See more

Rated 5 out of 5 stars

Using the website to book was so easy! It was low stress to find and secure parking. It was important to me to have covered parking for the duration of our cruise. Checking in when we arrived was easy... See more

Company replied

Rated 3 out of 5 stars

When I parked using the app was easy. Sadly when I got the alert my time was almost up is where I ran into trouble. I tried to extend my time but kept getting error messages. So we left before we were... See more

Company replied

Rated 3 out of 5 stars

Nice that you can do everything online but not nice for people who can't because the kiosk did not function where we parked. Also let's you choose up to 23 hours for the length of time you park for an... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.6

Average

TrustScore 3.5 out of 5

79 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Website is not clear on how long you can park

Your website allowed me to park for 23 hours. I had an event Saturday the 28th all day and could not figure out how I was going to renew my parking at 3 PM, I called your local phone number in Galveston and was told that overnight parking was not allowed, I would have to renew my parking at 3 AM Saturday morning instead of 3 PM Saturday afternoon. I was parked in your lot for less than five minutes and truly wish that the overnight parking was clearly stated on your signage. I will now be filing for a credit because I was not in your lot for the 23 hours. I paid for the gentleman I spoke to in Galveston, was incredibly rude .

26 July 2024
Rated 5 out of 5 stars

Great Experience

On a Saturday, there were spots open to park!
Much easier than parking on the street!
Easy in and out of lot!
Clean and safe!
Easy and secure paying on iPhone!

13 July 2024
Rated 5 out of 5 stars

Easy parking

Easy to understand instructions and easy to pay. They notified us when my time was about to expire

29 June 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 1 out of 5 stars

Parking is way too expensive

Parking is wayyyyy too expensive! For the amount you charge, I should get a shaded spot with an ice cold bottle of water and a 5 minute foot massage. Won’t be coming back at all to the area. All the parking is so expensive. So greedy. Shameful.

24 June 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Fantastic service!!!!

Fantastic service!!!!
My experience was excellent! They went above and beyond. Easy one floor indoor parking. When we got back from the cruise I unfortunately locked my car key in the trunk of my car. We asked the booth attendant and they sent an awesome guy to come save us. We can’t thank Gino Vaiani enough for his hard work in helping us.

31 May 2024
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Reply from Parking.com - 101 Kempner

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 3 out of 5 stars

The price is ridiculous.

The price is ridiculous.

4 May 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Confusing regulations

We paid 18.99 for an all day park pass, then it still had us select a time and we had to be out of the lot by then the rate should have been prorated for time spent not the entire day parking.

4 May 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

The parking was great

The parking was great! Entrance & directions were clear & easy.

26 April 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 1 out of 5 stars
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Other parking is less and easier to pay

It isn't easy to pay for parking like other apps, even after creating an account. I had to go to a site vs being able to download an app. It is also more expensive than other parking areas. Also, after 6pm all other parking is free except for the lot(s) with this company for parking. I had already parked and didn't want to relocate or I would have.

12 April 2024
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Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 2 out of 5 stars

The kiosk didn’t work

The kiosk didn’t work, the QR Code was dirty and didn’t work. The price for lot was high.

12 March 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy

21 February 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 2 out of 5 stars

Hounding us about how much money is…

Hounding us about how much money is left …. Was a real pain in the behind…
Why couldn’t you text time left…
Why aren’t you more interested in the money visitors are spending in your establishments.!!!!!

7 February 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

I was there for less than 15 minutes…

I was there for less than 15 minutes cost me $18

23 February 2024
Parking.com - 101 Kempner logo

Reply from Parking.com - 101 Kempner

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

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