Scammers!!!! ive returned items for 65 euro, but as i see in my bank, they plan refund only 25+8 euro!!!! where is the rest of my money????!!!!!! at all my e mails merchant sent bot prepa... See more
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See what reviewers are saying
Good deals and although you can’t really track your orders on their website nor they send you a confirmation that the orders were shipped, it arrived after a week. And the perfumes I got are really le... See more
Excellent, would definitely recommend, good prices pretty quick delivery. Have ordered from them a few times, haven't had a problem.
Rapide et efficace - I ordered some perfume as a gift - it arrived well packaged and delivered by courier.
Company details
Written by the company
Bienvenue chez parfumdreams – WHERE BEAUTY COMES TRUE. Ici, tout tourne autour de vous – votre look, votre style et vos moments de bien-être. Depuis 2004, notre boutique en ligne réunit les passionnés de beauté dans 15 pays et apporte inspiration, tendances et produits préférés directement chez vous. Et depuis 2018, nous sommes fiers de faire partie de la famille DOUGLAS. Notre mission est claire : apporter la beauté dans votre quotidien. Car se sentir belle et bien dans sa peau ne devrait pas être un luxe ni un privilège, mais un moment de soin personnel que l’on s’accorde chaque jour, sans compromis. Et puisque la beauté est aussi unique que chaque personne, nous célébrons cette diversité jour après jour. Que la beauté soit pour vous un maquillage naturel ou audacieux, une routine de soin pour votre peau et vos cheveux, ou un parfum qui reflète votre personnalité – quelle que soit votre vision de la beauté, nous sommes à vos côtés avec passion et expertise. Vous cherchez de l’inspiration pour votre routine de selfcare, souhaitez découvrir les dernières tendances ou simplement renouveler vos essentiels beauté – maquillage, parfum, soins et plus encore – tout en profitant des meilleurs prix ? Alors parfumdreams est l’endroit idéal pour vous ! Dans notre boutique, vous trouverez plus de 600 marques de beauté telles que Prada, Montale, Lancôme, Armani, Kérastase, Shiseido et Yves Saint Laurent, avec un large choix de produits – des classiques incontournables aux nouveautés tendance, sans oublier des parfums de niche exclusifs. Vous y trouverez tout ce dont vous avez besoin pour votre look et vos rituels de bien-être personnels – à des prix justes et avec un service sur lequel vous pouvez compter. Et parce que nous voulons rendre votre expérience d’achat encore plus agréable, découvrez notre programme PREMIUM. En tant que Beauties’ Best Friend, il vous offre de nombreux avantages exclusifs, tels que 10 % de réduction supplémentaire, la livraison gratuite et un envoi prioritaire express. Ainsi, vous économisez à chaque commande et recevez vos produits préférés encore plus rapidement chez vous. Nous vous souhaitons beaucoup de plaisir à découvrir et à faire vos achats !
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- 080 - 53 729 11
- info@parfumdreams.de
- parfumdreams.fr
4.1
Great
7K reviews
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Scammers!!!!
Scammers!!!!
ive returned items for 65 euro, but as i see in my bank, they plan refund only 25+8 euro!!!! where is the rest of my money????!!!!!! at all my e mails merchant sent bot prepared answers, what dont fit to my requests and sense of my emails.
If u want to save yr nervous system and money, i dont advice anybody to place the order at this site.
They will sale with pleasure, but u will have big problems with refund for return.
give me my money back, scammers!!!!!
p.s This is my personal opinion and value judgment, without the purpose of offending anyone.
Refund me my money for return!!!! totally! not just part
13 April 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are very sorry to hear about your experience and understand how upsetting this situation must be for you. This is certainly not the experience we want our customers to have.
Please note that refunds can vary depending on the returned items and the applicable conditions, but we would like to review your case carefully to clarify this for you.
We kindly ask you to contact our customer service again via the contact form on our website, including your order and return details. This will allow us to check everything thoroughly and provide you with a clear and accurate resolution.
We apologize for any frustration caused and appreciate your patience.
Kind regards
parfumdreams
I have now ordered 3 times off this…
I have now ordered 3 times off this site. I have been impressed each time with the rapidity in which they were delivered. Great service. Great prices
17 October 2025
Very good products and fast delivery
Excellent as always. I received my order in a couple of working days. I highly recommend.
29 September 2025
Unprompted review
Excellent
Excellent, would definitely recommend, good prices pretty quick delivery. Have ordered from them a few times, haven't had a problem.
13 September 2025
Unprompted review
The absolute worst customer service I…
The absolute worst customer service I have ever experienced. This website debited me twice by mistake for a purchase. When I told them of the error they basically refused to credit my account and told me to contact my bank. I will never use this site again. Terrible.
22 August 2025
Reply from parfumdreams
We are truly sorry to hear about your negative experience and the frustration caused by this payment issue. Please accept our sincere apologies – this is absolutely not the level of service we want to provide.
We would like to review your case in detail so we can assist you directly. Could you please contact our customer service again via the contact form with your order details? Our team will do their best to resolve this for you as quickly as possible.
Thank you for your feedback – it is very valuable for us to improve our processes.
Fast and efficient
24 July 2025
No message or refund when they cancel your order
I would rate 0 star if there is an option. I placed an order 2 weeks ago and have received an order confirmation email. I haven't heard back from the website since then. My partner reminded me this morning to check my order and I found out that my order has been cancelled. No email, no refund. I would expect the company to process refund as soon as they cancelled my order, and send out communication as well. This is really not acceptable.
17 July 2025
Unprompted review
Reply from parfumdreams
Good day,
thank you very much for your message and for taking the time to share your concerns with us. We are very sorry that your order was canceled without you receiving a notification, and that the refund has not yet been processed. This certainly does not meet our standards for service and communication. Please contact our customer center directly with your order number so that we can promptly review the process and arrange for the refund as quickly as possible. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Best regards, Your Parfumdreams Team
Reply from parfumdreams
Good day,
thank you very much for your message. We are sorry to hear that you have not yet received your order.If you have any questions or need assistance, please contact our customer center – we will be happy to help you.Thank you for your understanding.
Kind regards, Your Parfumdreams Team
Excelente!
25 April 2025
Rapide et efficace
Rapide et efficace - I ordered some perfume as a gift - it arrived well packaged and delivered by courier.
16 December 2024
Awful experience so far!!!
I have placed an order with this company and they have held it twice now. Ordered it 8 days ago and they said it was in transit and shipped but then have sent me a email with and invoice and my account says I need to pay for it when I already have??!! Ive sent an email to customer service but judging by the awful reviews on here Im not holding my breath for a reply. How hard can it be just to put a product in a box and post it to paying customer??!!
13 December 2024
Unprompted review
A good experience till it isn’t…
A good experience till it isn’t anymore. Everything goes well unless you have an issue. Customer service doesn’t answer emails. I have to send 4 emails to get 1 reply. My product stopped working and I returned it. They first said I would get a refund because they don’t deal with product exchange (which I never got). Weeks later I get another email stating that they will repair the product and send it back. Completely contradictory but whatever as long as I get my product… They even sent a tracking number (that was inactive and when I logged in again after days it said the product was sent back to the sender without even having presented to the final destination). No information on if and when I should receive it. After several emails they say it will take 4-5 weeks ; it’s been 8 and still nothing. Again emails without any answer and I start to seriously doubt I would either see my money or the product back… don’t order on that website. It was my first and last time.
11 March 2024
Unprompted review
Nickel 👌🏽👌🏽👌🏽👌🏽
21 March 2024
Fast delivery !
19 March 2024
Unprompted review
no refund and order was cancelled by…
no refund and order was cancelled by them. over 100 euros lost is a lot of money for a student. customer service wont reply, instead they say it is the software engineers faulth
5 March 2024
Unprompted review
Reply from parfumdreams
Madame,
Nous vous présentons à nouveau toutes nos excuses pour ce retard.
Pourriez-vous, s'il vous plaît transmettre par email au service client, votre numéro de commande ou de client ?
Dans l'attente de votre retour, nous vous souhaitons une bonne journée.
Votre équipe parfumdreams
PARFAIT !!!!
26 May 2023
Very poor service placed order on 19th
Very poor service placed order on 19th, It's been three working days and they still have not managed to send it yet.
23 May 2023
Unprompted review
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