Pareto Reviews 

361
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the clear communication provided throughout the process. However, some people were dissatisfied with the user experience, citing issues such as a lack of clarity regarding roles, poor organization during assessment days, and a feeling that the process was more about numbers than genuine recruitment. Some reviewers also mentioned unprofessional behavior, including being cut off during calls, vague answers to questions, and perceived favoritism during assessments.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers describing them as incredibly kind,... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a very positive experience,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and support... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Pareto throughout the application process. Before the assessment day I had calls with Katherine and Arty to help me with my prep but also to tell me all about the day.... See more

Company replied

Rated 5 out of 5 stars

Luke Froster was amazing, always there to help, always responded fast and was always available for a chat on LinkedIn. I was successful on my assessment day against 10 other applicants on the day due... See more

Rated 5 out of 5 stars

The whole assement day lasts from 9am to 4pm, it was a great experience and a fantastic way to boost your self confidence. Luke Forster really went out of his way to help me prepare to do my best o... See more

Rated 5 out of 5 stars

Katherine was amazing! She gave me such great feedback throughout the process and made me feel really comfortable during the phone calls and contact we had leading up to the assesment.

Company replied


Company details

  1. Recruitment Service

Written by the company

Pareto are UK market leaders in the best sales recruitment and sales training. Graduate and Executive sales recruitment. Contact us on 0333 011 0721


Contact info

4.0

Great

TrustScore 4 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(361)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greatness

What made my experience great? - The down to Earth, hardworking individuals who share the same goals as you. Huge shoutout to Zoe, the Senior Client Success Manager, who handled my case. Because of Zoe’s attentive consideration, and can do attitude I was able to secure an exciting opportunity. And now, she’s one step closer in meeting her quarterly targets which is nothing shy of what she deserves. Shoutout Zoe & Pareto for the continued support!
I look forward to the future🫱🏼‍🫲🏽

3 February 2025
Unprompted review
Pareto logo

Reply from Pareto

Thanks, Joe. It's great to hear you had a positive experience with our team and wishing you much success in your career!

Rated 2 out of 5 stars

A good waste of time

The recruiter at Pareto was all right really friendly, the process however was lengthy, I had 5 rounds of interviews in both English and German, each longer than half an hour up to an hour time, totally time consuming and the whole pep talk could just be summarized in an Email without all the unnecessary meeting, organization wise they were also lacking in some departments with meetings and so on was asked to go do the meeting in personal instead of on Ms teams last minute, drained the life of me to tell me my German wasn’t sufficient even though my first round of interviews was in German and the person put me through…..

29 January 2025
Unprompted review
Pareto logo

Reply from Pareto

Hi Yarin, we are sorry that your experience was not up to the standard you expected. Please contact info@pareto.co.uk and we would be happy to assist any further problems you may have.

Rated 5 out of 5 stars

Exceptional communication and guidance…

Exceptional communication and guidance through the whole recruitment process. Everyone in the team is extremely friendly and professional. I would like to thank Archie especially for helping me and I will definitely recommend Pareto to all my friends!

23 January 2025
Unprompted review
Pareto logo

Reply from Pareto

Hi Mustafa,
Thank you for your feedback. It's great to hear that you had a great time on the assessment day. We wish you every success as you begin your career!

Rated 1 out of 5 stars

Just avoid! Extremely unprofessional

Worst recruiter I have spoken with in a while.
I had a call with K who was extremely rude and unprofessional on the phone. If your job is to help people find jobs the least you would expect is to speak with someone with a little bit of empathy.
Recruitment is money motivated yes, but don’t make it your whole personality to the point it is so visible to candidates.
Just avoid-waste of time

6 February 2025
Unprompted review
Pareto logo

Reply from Pareto

We are sorry to hear this about your experience. If you would like to contact info@pareto.co.uk we would be happy to speak to you and resolve any issues you may have.

Rated 2 out of 5 stars

6 hour assesment day to be put forward for 1 interview... then get ghosted

The main issue with this agency in smaller cities like Edinburgh is their lack of clients. They promise that passing their assessment day proves your sales ability; they'll put you forward for multiple interviews; and work tirelessly to find you a role. However, outside London or Manchester, they struggle to deliver, leaving you doing a lengthy assessment day only to be put forward for one role.

Despite claims of new opportunities arising frequently, months after an unsuccessful interview with their sole Edinburgh client, they failed to secure any further interviews. Their focus seems to be on commission; once their initial efforts are done, communication drops off completely. They are attentive when there's a chance to earn money from you but lose interest once prospects fade, showing little courtesy or follow-through.

Before committing to an assessment day, confirm that they have multiple clients in your area and be prepared for a lack of transparency. While their focus on clients' success is understandable, their habit of misleading and ghosting candidates highlights their incompetence and contributes to the negative reputation of recruitment agencies.

14 November 2024
Unprompted review
Pareto logo

Reply from Pareto

Hi there, we are sorry you haven't heard from your point of contact. Please contact info@pareto.co.uk and someone will be more than happy to assist you.
Thank you

Rated 1 out of 5 stars

Very poor experience

Was invited to the Wednesday audition. Was successful. Got contacted by Pareto recruiter time and time again with opportunities. Each one failed to follow-up with more information when I said I was interested in pursuing. Churn and burn. No care for the humans they are dealing with. After getting a call from my 6th recruiter, I got some luck and was able to schedule an interview with an interested company. Nailed my interview and was invited back for a second. I was told time and time again by a recruiter that she would follow up with a time for the 2nd interview. After not receiving a call, I followed up. No answer, but I left a VM. I also sent an email in support. Nothing came back. I called again. Emailed again. Called again. All over a ten-day span. Nothing. Complete radio silence. So I reached out to the guy I interviewed with on linkedin, but he told me that everything had to go through Pareto. I was baffled, confused, and frustrated. Not only had I I put loads of time and effort into preparing for the audition with Pareto, but I put twice that into my interview. The letdown was immense and demoralizing. How Pareto is able to operate like this and get away with it is beyond me. I hope something is done. Remember, you are dealing with real humans that have to manage their lives in conjunction with getting a job. We are not robots with quotas.

6 February 2025
Unprompted review
Pareto logo

Reply from Pareto

Hi Sam, we are sorry to hear this about your experience. If you would like to contact info@pareto.co.uk we would be happy to speak to you and resolve any issues you may have.

Rated 1 out of 5 stars

Had a phone call!

Had a phone call, the lady on the phone discussed the process of how it all works and I said it sound great, she then went on to say ‘why aren’t you saying it’s amazing, but instead it’s just great’. So patronising when I had no questions. Can tell they want that commission and are forcing things in your head.

12 December 2024
Unprompted review
Pareto logo

Reply from Pareto

Hi Josh, we are sorry that your experience was not up to the standard you expected. Please contact info@pareto.co.uk and we would be happy to assist any further problems you may have.

Rated 5 out of 5 stars

Perfect for new grads!

Pareto have been absolutely fantastic at helping me secure my first job since graduating university, even though I had no prior sales experience! Harvey was amazing at walking me through the process, and everyone else was also super friendly and helpful. Would definitely recommend to any grad searching for that first job as there is so much more emphasis on your potential rather than your CV being the defining factor!

30 October 2024
Unprompted review
Rated 4 out of 5 stars

Have recently used Pareto for a…

Have recently used Pareto for a graduate role. The process was very easy and secured an interview with the client company very quickly. James and Hanah were both very useful in making sure I was well equipped and informed for the interview.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Pareto

I had a positive experience securing a graduate role with Pareto. The staff were very helpful and professional. They prepared me well on what to expect and how to gear myself for success on the assessment day. In addition, they were there to answer any queries I had in a promo manner. I would recommend Pareto for all those looking to secure a graduate role.

Special thank you to Prince and Mesha for all there hard work and advice in landing me my role!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Harvey from Pareto

Harvey from Pareto is amazing. Not only is his name great, but he has been great throughout the process. Harvey kept me up to date and constantly reassured me. Give this man a raise!

24 October 2024
Unprompted review
Rated 1 out of 5 stars

Just got a call

Just got a call - What's your current situation, what're your salary expectations, Ok that's high i'll call you if i see anything...

BASED ON WHAT MATE, total call time 1 minute 3 seconds,

22 October 2024
Unprompted review
Pareto logo

Reply from Pareto

Hi Chris, we are sorry to hear this about your experience. If you would like to contact info@pareto.co.uk we would be happy to speak to you and resolve any issues you may have.

Rated 1 out of 5 stars

Only concerned about themselves, commission and ignore you after a while

The assessment centre and then finding you a job is great, however they ignore you or don’t even get back to you if they don’t see any commission coming in for them, if you are not successful in one interview they toss you away like a toy. Not received an email or anything back from two that I have been dealing with. Luckily I found a job outside of Pareto but they need to have a bit more humanity, also someone i was dealing with, I’d told I have a better opportunity for me, with something aligning my degree, and better pay, however they’d lie and say something that would make me think that their opportunity is better even though she was only concerned about the commission she was making.

27 September 2024
Unprompted review
Pareto logo

Reply from Pareto

Hi there, we are sorry that your experience was not up to the standard you expected. Please contact info@pareto.co.uk and we would be happy to assist any further problems you may have.

Rated 4 out of 5 stars

Everyone at Pareto was very friendly…

Everyone at Pareto was very friendly and supportive throughout the recruitment process. The information about the assessment day was really good, and helped me prepare well. I am really excited to start my new job and feel that I could find the perfect opportunity thanks to guidance from Pareto.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time, do not bother!

I applied for a job with them, and about a month later I got a call about attending an assessment day, straight after which we would be told if we were successful or not...

The recruiter I spoke with was friendly enough, albeit quite irritating and fake sounding like a lot of them are, and she was very eager to get me on the assessment day. The assessment day took a few hours with various tasks, and I was successful, to my relief. I had been told that I should expect calls and emails about potential sales jobs the next day onwards - this never happened.

I didn't hear anything about the actual job I applied for, and after a few days, being the proactive person I am, I contacted Pareto asking what had happened. Surprisingly it was the usual 'they are busy', 'the hiring manager is on holiday' etc etc. Not great. I followed up again for an update to be met with the same responses *bang head on wall*

I then get a call a few weeks later about something completely unrelated that I have no interest in, and they say they will have a word with the recruiter that I dealt with before the assessment day about the job I originally applied for. Needless to say, radio silence.

So if I were you I really wouldn't bother. Like most if not all agencies, they just overpromise and underdeliver. A complete waste of time all round. No idea how they're still in business.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

I do not usually give bad reviews but I felt my experience with Pareto was too significant to not give feedback on.

For the application process for the Graduate Business Development role, I put a huge amount of time and planning into the interview, making sure my pitch was clean and concise, doing my research on Pareto etc. My recruitment staff member called me every single day for a week building up to it making sure I had done my research and pitch for it - excessive but seemed at the time like they cared.

On the assessment day they brought in 33 candidates and I have never experienced an assessment day so chaotic. One by one you have to first stand up and do a small speech about your 'greatest non-academic achievement' in front of a Pareto director and the clients they brought in, before being split to do various group tasks. After that, you then have to wait to be called in one by one to do your pitch in front of some clients in a separate room.

After you have done your pitch, we were kept waiting for over an hour and a half with no updates on time or any feedback, all 33 of us just sat in a room until very late in the day. After a very long time we were called in different groups to get our result and I was one of the fortunate ones to have passed.

However...they did not tell me anything about 'what' job role I had passed for, 'what' client it was for, or even 'where' the job would be...We all go home knowing as little as what we came in knowing.

It was well over a week later until I heard from my 'recruitment staff member' - who I will not name - after chasing them on LinkedIn, email and his phone to get any sort of update/feedback/next steps following my interview, I only heard back after filling out a form on their website requesting a call from them.

Even then, I was told it was 'unclear' what the next steps were and what position it would be for, and apparently they did not know which clients the job was for because 'it wasn't his area'. If you don't know instead of just saying 'I don't know', a simple remedy/solution to the matter that they would find out for me or get someone who does know to give me a call, would have been fine.

It was nearly 3 weeks later that I was offered a job role from a different staff member that was not in an industry I was looking for.

Reading between the lines, it also feels like they have a very high turnover of staff, as on the assessment day all the staff I spoke to had only been there 'a few weeks' or 'a couple months', which also speaks volumes about the company.

Please do not use this company, they are very unprofessional and give recruitment a bad rep. They expect a lot from you to make sure you impress their clients and therefore their reputation for very little back in return, and you are more likely to land the job you want off your own back. Good luck!

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid This Company

Avoid This Company

I was recently a candidate for a position, and while I wasn't selected, I felt an unexpected sense of relief upon learning the outcome. Unfortunately, the assessment process was one of the most unprofessional experiences I've encountered in years.

The session included 30 participants in a single online chat, which was chaotic and overwhelming. During my pitch, the assessor appeared uninterested, dismissing my well-prepared presentation by commenting that it was "too thorough," which felt dismissive and unprofessional.

The lack of structure throughout the process was glaring. Participants frequently spoke over one another, and there was a general atmosphere of disrespect. At one point, it was even suggested that those dissatisfied with the process could simply log out and go home. To make matters worse, a manager named Andy bluntly stated that anyone considering leaving negative feedback should "shut up" rather than voice their concerns. This was not only rude but incredibly disheartening.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, got a job with them and was meant to start an apprenticeship which I did 1-2 lectures for and ended up getting missed off having no contact for 8 months, I ended up leaving the terrible company they got me a job at and they still continue to message me online and email me saying I have put an application in when I have not and won’t stop contacting me when I ask them to stop! Completely not worth it absolutely the worst thing I’ve done. It was in 2022 when I left and they still contact me!

16 August 2024
Unprompted review
Rated 1 out of 5 stars

No feedback after interviews! Recruiters simply ignore you.

Just like any graduate after university, I have started my job search and decided to apply to Pareto. I was successful on the Assessment Day and have had a couple of recruiters calling me and sending through the job packages. I have had my first interview about a month ago, and still have not received any feedback. I have called and emailed my recruiter numerously, and there was only silence on the other end. Similarly, I've had an interview with another company and was ignored by my recruiter again! I've emailed them multiple times, but all of this was hopeless. In my opinion, it is very unprofessional and neglectful of your time. I do not mind if I get rejected, but I would prefer knowing that, and would prefer getting some feedback.

1 August 2024
Unprompted review

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