Got what I ordered when I was told it would arrive. well packaged and in good condition. Thank you PAR.
Company replied
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See what reviewers are saying
Contact with sales staff was very good. Friendly, responsive, reliable. Problem was that goods were not in stock and that supply from the manufacturer was late and unreliable.
Company replied
I ordered some PVC weld rod in 2kg coils when they got delivered one of the coils was damaged. I got a replacement sent out straight away FOC. Great customer service.
Company replied
Item arrived damaged but after contacting sales team the item was replaced quickly so we are happy with the service provided.
Company replied
Company details
Written by the company
PAR Direct are a forward-thinking, customer-driven company supplying a complete range of rubber, plastic, and insulation products. Established as the online store of PAR Group, the company boasts over 40 years of experience providing products and services to manufacturing, engineering, and commercial industries, as well as consumers, hobbyists, and DIY enthusiasts.
Contact info
Bridge House, Drumhead Road, Chorley North Industrial Park, PR6 7BX, Chorley, United Kingdom
- 01257 248369
- orders@par-direct.co.uk
- par-direct.co.uk
4.4
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PAR Direct
Hello Pezhman,
Thank you for your 5-star review; the team and I are pleased to hear you found our services to be responsive and accountable.
We hope to hear from you again in the future!
Hannah
PAR Direct
The website is easy to use and has a…
The website is easy to use and has a great amount of stock that we use regular. it would be easier to work on an account instead of credit card.
24 January 2025
Reply from PAR Direct
Hello Matt,
Thank you for taking the time to review us. I'm pleased to hear you find our website easy to use and our stock levels good. Our website also allows account customers to easily checkout once their application has been approved and the account opened.
We look forward to welcoming you again on PAR Direct.
Gina
PAR Direct
Reply from PAR Direct
Hello,
Thanks for taking the time to review us - we appreciate the 5 stars. I'm pleased to hear you found our website easy to use.
We look forward to seeing you again.
Gina
PAR Direct
Great customer service
I ordered some PVC weld rod in 2kg coils when they got delivered one of the coils was damaged. I got a replacement sent out straight away FOC.
Great customer service.
22 January 2025
Reply from PAR Direct
Hi Gary,
Thank you for rating us 5 stars! We're sorry to hear your order arrived damaged, but also very pleased to hear our customer service sorted this out swiftly for you.
Thank you for shopping on PAR Direct.
Gina
PAR Direct
Nice old fashioned good buying process
Pleasant buying process from getting registration problem (token not matching according to web Bitdefender) to placing order and delivery. Item arrived well within advised delivery time. Very efficient service at competitive price.
14 January 2025
Reply from PAR Direct
Hi Philip,
Thank you for rating us 5 stars and providing feedback about your experience. We're glad we could fix your registration problem promptly so you could place your order and receive our efficient service!
We look forward to seeing you back again.
Gina
PAR Direct
Things went OK
4 December 2024
Reply from PAR Direct
Hello Rick,
Thank you for your feedback! We're glad things went okay during your experience with us.
If there's anything we can do to make your next visit even better, we'd love to hear from you. Your satisfaction means a lot to us, and we hope to see you again soon.
Hannah
PAR Direct
Good service and quick delivery.
11 December 2024
Reply from PAR Direct
Hi David,
Many thanks for leaving us a 5 star review. We're glad to hear you received both a good service and a quick delivery!
We appreciate the feedback and look forward to being of service again.
Gina
PAR Direct
Reply from PAR Direct
Hello John,
Thank you very much for the positive feedback; we're pleased to hear that you were satisfied with the price and service you received from the team at PAR Direct.
We hope to welcome you back in the future!
Hannah
PAR Direct
Excellent products with great delivery…
Excellent products with great delivery service on time.
27 November 2024
Reply from PAR Direct
Hello David,
Thank you very much for the 5* review.
We are delighted you are happy with the products and look forward to assisting you again in the near future!
Ben
PAR Direct
First class service and delivery
27 November 2024
Reply from PAR Direct
Hello Ray,
Many thanks for the 5 star review - we're please to hear your experience with us was first class!
We look forward to welcoming you back soon.
Gina
PAR Direct
Reply from PAR Direct
Hi Paul,
Thank you for taking a moment to leave us a positive review, we appreciate it.
We hope to be of assistance again to you in the future.
Gina
PAR Direct
Good stock options and updates on the…
Good stock options and updates on the delivery.
15 November 2024
Reply from PAR Direct
Hello Simon,
I'm pleased to hear that you thought your service from us was 5 star worthy! Thank you for taking the time to leave a review for us; we really appreciate it.
We look forward to helping you again in the future.
Hannah
PAR Direct
fast delivery
8 November 2024
Reply from PAR Direct
Hello,
Thank you for the 5* review! We are glad we could provide excellent service and fast delivery.
We look forward to helping you again in the future.
Ben
PAR Direct
Reply from PAR Direct
Hello,
Thank you so much for your positive feedback! We're glad to hear that you found the ordering process easy and that our chat service was quick and helpful.
We strive to make every step as smooth as possible for our customers. If you need any further assistance, feel free to reach out, we're always here to help!
Ben
PAR Direct
Reply from PAR Direct
Hello,
We're grateful you took a moment to share your thoughts with us. Your positive review means a lot, and we're thrilled you were pleased with our service. We eagerly anticipate the chance to serve you again in the future!
Stuart
PAR Direct
Quality couplings at a fair price and…
Quality couplings at a fair price and fast delivery.
12 September 2024
Reply from PAR Direct
Hi Dale,
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear that you found our service both fast and fair. We look forward to the opportunity to assist you again in the future!
Hannah
PAR Direct
Efficient response & delivered on time…
Efficient response & delivered on time as requested
4 September 2024
Reply from PAR Direct
Hello,
Thank you so much for your review! We are thrilled to hear that you found our service efficient and that your delivery arrived on time. We are grateful for your feedback and look forward to helping you again in the future!
Ben
PAR Direct.
Great customer service
Great customer service, provided additional specification on the product. Allowed me to confirm the material was correct for my application. Ordered over web and goods shipped to Australia.
5 September 2024
Reply from PAR Direct
Hi Wayne,
Thank you for the kind words and 5 star review, we hope to see you back again soon!
Matt
PAR Direct
So far terrible
So far terrible. My package still hasn’t shipped. Helena whom weve been dealing with seems to have disappeared.
30 August 2024
Reply from PAR Direct
Hi Ben,
Thank you for your review; I am sorry you feel that the service has been inadequate so far.
After reviewing, I can see the order was placed on August 30th. We attempted to ship these goods on the same day, but we missed the cutoff before the weekend. Goods could not be shipped on the 31st of August or the 1st of September as we are closed on weekends.
As we picked it back up on Monday, September 2nd, the courier incorrectly determined that the order required further information from you before shipping. I apologise on behalf of the courier for this inconvenience, which delayed the despatch. Goods are now being despatched today, September 4th.
Throughout this, I can see that Helena emailed you once on the 2nd with a question and again today on the 4th to confirm despatch, whilst also thanking you for your patience.
I hope that the goods arrive to you without issue and in good order, and that things run a little smoother should you order again in future.
Stuart
PAR Direct
Fast and efficient
19 August 2024
Reply from PAR Direct
Hi,
We're pleased to hear your experience with us was fast and efficient - thanks for taking the time to leave us a review.
We hope to see you back again soon on PAR Direct.
Gina
PAR Direct
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