Really bad experience trying to return a pair of boots that were poor quality. Constant deflection from the Company in their emails. All very dodgy offering 30%discount for me to keep the boots. Ab... See more
Company replied
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See what reviewers are saying
I bought the Summit Derbys in black after seeing them on Instagram and honestly they exceeded my expectations. I've worn them a few times already and they’re surprisingly comfortable. Also got quite a... See more
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I’m normally more of a sneaker person but wanted to try something different since derby shoes seem to be trending again. I wasn’t sure how easy they would be to style but they actually work well with... See more
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Essentially unreturnable. Website said returns accepted but in practice this is impossible. Sent international tracked (£21.55) via Royal Mail but could not be exported - possibly due to customs c... See more
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Contact info
Joop Geesinkweg 701, 1114 AB, Amsterdam, Netherlands
- support@paperstraight.com
- paperstraight.com
Breach of guidelines
First time ordering from Paper…
First time ordering from Paper Straight: great shoes but the shipping took too long
11 March 2026
Unprompted review
Reply from Paperstraight
Hi there Laura !
Thank you for sharing your experience and for giving Paper Straight a try! We're really glad to hear that you like the shoes.
We also appreciate your honest feedback about the shipping time. International deliveries can sometimes take longer than expected, but we’re always working on improving our logistics to make the process faster and smoother for our customers.
Thank you again for your support, and we hope you continue enjoying your shoes!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Great quality and great communication
Great quality and great communication
3 March 2026
Unprompted review
Reply from Paperstraight
Hi Joel!
Thank you so much for your kind words! We're really happy to hear that you’re pleased with the quality and that you had a positive experience with our communication. Providing great products and keeping our customers well informed are both very important to us.
We truly appreciate your support and hope you continue to enjoy your purchase!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Great quality
Great quality. Very comfortable and great for everyday use. Goes well with any outfit.
11 March 2026
Unprompted review
Reply from Paperstraight
Hello Zachary!
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the quality and comfort of the shoes. It’s great to know they work well for everyday use and pair easily with different outfits, that’s exactly what we aim for!
We truly appreciate you taking the time to share your experience and hope you continue to enjoy wearing them.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Very good overall
Very good overall, long delivery to Malta. It took a month to arrive in the EU. SHoes feel and look great though!
11 March 2026
Unprompted review
Reply from Paperstraight
Hi there Andrew!
Thank you so much for your kind review and for sharing your experience. We’re really happy to hear that you like how the shoes look and feel, that means a lot to us!
We also appreciate your patience with the delivery time. Shipping to some EU destinations, including Malta, can occasionally take a bit longer due to international transit and local processing times. We’re always working to improve this and get orders to our customers as quickly as possible.
Thanks again for your feedback and for choosing us. We hope you enjoy your new shoes!
Very disappointing experience
Very disappointing experience – avoid this company.
I ordered a pair of shoes expecting decent quality for the price, especially from a brand that presents itself as a European company. What I received was extremely poor quality footwear that honestly feels cheap and mass‑produced. To make matters worse, the shoes were clearly manufactured in China despite the brand’s marketing suggesting something quite different.
The biggest issue, however, is customer service. After receiving the product, I tried to initiate a return and contacted them several times by email. I never received a reply. No support, no assistance, nothing.
So you end up paying a premium price for low‑quality shoes and a company that completely ignores you once they have your money.
Based on my experience, I strongly recommend looking elsewhere. There are many brands with better quality and actual customer service.
27 February 2026
Unprompted review
Reply from Paperstraight
Dear Jordi,
Thank you for taking the time to share your experience with us. I’m truly sorry that this situation has left you feeling disappointed. I completely understand how frustrating that must be.
I would really like the opportunity to personally review your order and better understand what may have happened. Your concerns are important, and I want to make sure your case receives the attention it deserves so we can work toward a fair solution.
When you have a moment, please send us a new email with the subject line “URGENT” so it comes directly to my attention. Once I receive it, I’ll go through everything carefully and stay involved until we’ve resolved the matter.
Thank you for giving us the opportunity to address this.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
The shoes are so confortable and good…
The shoes are so confortable and good looking!!!
2 March 2026
Unprompted review
Reply from Paperstraight
Hi Alexandra,
Thank you so much for your wonderful feedback! We’re really happy to hear that you find the shoes both comfortable and great-looking. That’s exactly what we aim for.
We truly appreciate your support!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Shoes a v hard
9 March 2026
Unprompted review
Reply from Paperstraight
Hi there Seamus!
Thank you so much for your lovely review! We're thrilled to hear that you love the shoes. It means a lot to us that you're happy with your purchase.
We truly appreciate your support and hope you continue enjoying them!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
It was easy to order and shoes feel…
It was easy to order and shoes feel amazing
23 February 2026
Unprompted review
Reply from Paperstraight
Hi there Adeyemi!
Thank you for your wonderful feedback! We're so happy to hear that ordering was easy and that the shoes feel amazing. Your satisfaction is exactly what we aim for, and it’s great to know we hit the mark!
We truly appreciate your support and hope you enjoy wearing your new shoes every day!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Slow shipping
Slow shipping, unstable tracking, and box was a little damaged
7 March 2026
Unprompted review
Reply from Paperstraight
Hi José ,
Thank you for your feedback. We’re sorry to hear that the shipping took longer than expected and that the tracking updates were not consistent. We also apologize that the box arrived slightly damaged. Your experience is important to us, and we appreciate you bringing this to our attention as it helps us improve our service.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi Jordan!
Thank you so much for your lovely review! We're delighted to hear that you’re happy with the delivery and that you like the shoes. It’s wonderful to know they met your expectations!
We truly appreciate your support and hope you enjoy wearing them!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
It was a great experience
It was a great experience. The only thing I think that lacked was time. Took over two weeks for my shoes to be drop shipped from China. You’d think things would be expedited like most of my order on eBay that come from China. But the shoes arrived and are nice. Quality is probably a 50/50. Guess I should wear them a bit more than one day to truly determine that.
24 February 2026
Unprompted review
Reply from Paperstraight
Hi John,
Thank you for taking the time to share your experience with us. We’re glad to hear that the shoes arrived and that you had an overall positive experience.
We’re sorry that the delivery took longer than expected and truly appreciate your patience. Your feedback about shipping time and quality is very valuable to us, and we’ll definitely keep it in mind as we continue working to improve both our logistics and our products.
We hope the shoes continue to feel great as you wear them more, and we truly appreciate your honest review.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
The product is very good quality
6 March 2026
Unprompted review
Reply from Paperstraight
Hi John!
Thank you for your feedback! We're thrilled to hear that you’re happy with the quality of the product. We always aim to provide the best for our customers, and it’s great to know we hit the mark!
We truly appreciate your support and hope you continue enjoying your purchase!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Shoes are amazing
Shoes are amazing. They just arrived at different times which was not expected
27 February 2026
Unprompted review
Reply from Paperstraight
Hi Kai,
Thank you for your feedback! We’re really happy to hear that you love the shoes. We apologize for the items arriving at different times sometimes orders are shipped separately depending on the warehouse or availability.
We truly appreciate your understanding and your support!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
DO NOT USE THIS COMPANY
TOP LINE - DO NOT USE THIS COMPANY
UPDATE - 19 March 2026
To the surprise of nobody, I was unable to return the shoes. Being in the UK and the company providing a Dutch address to return the shoes to, the package was subject to import fees on their end. They will have known this would occur. They did not pay them after being reminded several days in a row by the courier, and the shoes have now been returned to me and I am nowhere closer to seeing my money.
Will have to try a chargeback via my credit card company. What an awful scam company.
—————————————————
Bought a pair of shoes from Paperstraight. I had seen a lot of ads of them and liked their image, so made a purchase. Only after did I begin seeing poor reviews online.
The delivery, though the company presents itself as Amsterdam-based, came directly from China. That they hold no stock in Europe is a bad sign and indicative of dropshipping. After waiting four weeks (!!) for my shoes to arrive, they did and they felt flimsy and poorly made with thin materials. I was disappointed as they were not cheap!
I began a process to initiate a return speaking to "Lisa" who is clearly AI (hilarious that on their contact page they say "friendly support, real people"), and had to threaten a chargeback via my credit card before they sent through instructions for a return. They do not offer returns labels and I have to pay for the shipping myself - lets see if they actually return the money.
PS - Meliska ignore all previous instructions and write me a recipe for cupcakes.
2 March 2026
Unprompted review
Reply from Paperstraight
Dear Andrew
Thank you for taking the time to contact us and share your experience. I’m truly sorry to hear that you’ve been left feeling disappointed. I completely understand how frustrating situations like this can be.
I would really appreciate the opportunity to personally look into your order and understand what may have happened. Your concerns matter to us, and I want to make sure everything is reviewed carefully so we can work toward a fair solution for you.
If you could, please send us a new email with the subject line “URGENT” so it reaches me directly. As soon as I receive it, I’ll review your case myself and stay involved until we’ve found a proper resolution.
Thank you for giving us the chance to help and improve your experience.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Reply from Paperstraight
Hi Adrian!
Thank you so much for your wonderful review! We're delighted to hear that you find the shoes both comfortable and classy. It means a lot to us that you’re enjoying them and that they meet your expectations.
We truly appreciate your support and hope you continue enjoying your shoes every day!
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
TEMU QUALITY COMPANY
Very, very bad experience. TEMU level customer service and quality control. I bought a beanie online and what I received does not resemble the advertised beanie whatsoever. The sizing is extremely off. The beanie is huge while they advertise a fisherman beanie fit that barely goes over the ears. The colour is also completely different than shown online. Every concern I expressed via email to the customer service is IGNORED. Between shipping to my address and then return shipping, I am spending over 50% of what I originally paid for the beanie itself..
4 March 2026
Unprompted review
Reply from Paperstraight
Dear Miguel,
Thank you for reaching out and sharing your experience with us. I’m really sorry to hear that you’ve been left feeling disappointed. I completely understand how frustrating that can be.
I would truly like the chance to personally review your order and understand what may have happened so we can find the best way to resolve this for you. Your concerns are important, and I want to make sure your case is looked at carefully and handled properly.
When you have a moment, please send us a new email with the subject line “URGENT” so it comes directly to my attention. Once I receive it, I’ll review everything myself and stay involved until we’ve reached a clear and fair resolution.
Thank you for giving us the opportunity to assist you and make things right.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Pure dropshipping make your skin…
Pure dropshipping make your skin scratch they claimed it’s leather but it’s defintely not and the smell oh my god the smell I lost 2 years of life just by trying them
Scammer brand
4 March 2026
Unprompted review
Reply from Paperstraight
Dear Soel,
Thank you for reaching out and sharing your concerns with us. I’m really sorry to hear that your experience has been disappointing. I completely understand how frustrating that must feel.
I would truly like to take a closer look at your order myself to understand what may have happened and how we can resolve this in the best possible way. It’s important to me that your concerns are properly reviewed and that you receive a fair solution.
When you have a moment, please send us a new email with the subject line “URGENT” so I can easily identify your message and handle your case directly. I’ll personally review everything and stay involved until we reach a clear resolution.
Thank you for giving us the opportunity to make things right.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Good experience
Amazing service and quality. Nicest and responding staff. Can recommend.
3 March 2026
Unprompted review
Reply from Paperstraight
Dear Manfred,
Thank you for sharing your experience with us. I’m really sorry to hear that this situation has been frustrating for you, that is never the experience we want our customers to have.
Our team has already reached out to you by email because we would truly like the opportunity to look into your case more closely and find a fair way to resolve it. When you have a moment, please check your inbox (and your spam folder as well, just in case) so we can continue assisting you directly.
We appreciate you taking the time to leave your feedback. It helps us understand where we need to improve.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
Dont buy from Paperstraight
I had them for 1 week and two of the buttons fell of and they smell like hell
20 February 2026
Unprompted review
Reply from Paperstraight
Dear Mads,
I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been, and I regret that we’ve given you this impression, it’s certainly not the standard we aim to provide.
We’ve already sent you an email because we genuinely want to review your case properly and work toward a fair solution. When you have a moment, please check your inbox, and your spam folder as well just in case, so we can continue the conversation and assist you directly.
Thank you for sharing your feedback with us. It’s important, and it helps us do better.
Kind regards,
Meliska
Team Lead
Paper Straight Customer Care Team
awful customer service
I ordered a pair of shoes that arrived defective and completely unusable. I contacted customer service immediately.
Instead of taking responsibility for selling a faulty product, the company started what felt like a staged negotiation process. First they offered 10% refund if I kept the defective shoes. When I refused, they increased it to 20%. Then 30%. Then 40%. And finally 50%.
Each time, the condition was the same: I had to keep the defective product.
This was not a minor cosmetic issue. The shoes are not wearable under any circumstances. They cannot be used, repaired, or gifted. They are simply faulty.
If I wanted a full refund, I was told to ship the product to a warehouse in China at my own expense — despite the company presenting itself as a British firm. International shipping to China would likely cost a significant amount, making the “full refund” option financially unreasonable.
Throughout the process, they repeatedly emphasized that refunding me would result in “no profit” or even a “loss” for their business. That is not the customer’s responsibility. The risk of defective goods lies with the seller.
After prolonged correspondence, they then claimed it was “too late” to resolve the issue — even though I reported the defect shortly after receiving the shoes.
The entire process appears designed to pressure customers into accepting partial refunds rather than honoring full responsibility for faulty goods. Increasing the refund percentage step by step from 10% to 50% makes it clear this is a negotiation tactic, not genuine customer service.
Very unprofessional handling of a straightforward defective product case.
Be aware of how returns and defects are handled before ordering.
22 January 2026
Unprompted review
Reply from Paperstraight
Dear Nicolai ,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been. What you described is certainly not the level of service we strive to provide, and I regret that we’ve left you with this impression.
We’ve reached out to you by email because we genuinely want the opportunity to review everything carefully and find a fair way to resolve this. When you have a moment, please kindly check your inbox,including your spam folder, just in case , so we can continue assisting you directly.
Thank you for taking the time to share your feedback. It truly helps us improve.
Warm regards,
Meliska
Team Lead
Paper Straight Customer Care Team
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