Paid for next day delivery and placed order before cutoff time. Goods not dispatched on time of sent in the upgraded delivery service which I paid for. Company refuses to accept responsibility a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb Customer Care and Extremely Fast Dispatch and Delivery! Received my A5 300 GSM Gloss Laser Photo Paper from Paper Cutz, the quality card stock looks perfect in brilliant white. (The Glo... See more
Company replied
Papercutz are simply amazing! High quality, speed of service and extremely responsive to enquiries. I’ve been purchasing my cream coloured paper and grey board from them for quite some time that I use... See more
Company replied
I needed card quickly as my other supplier didn't have express delivery. I have never used this shop before, many others I have used end up arriving with the card damaged but took the chance with this... See more
Company details
Written by the company
PaperCutz is a distinguished name in the paper and card industry, renowned for its commitment to quality and customer satisfaction. As a family-run business with a rich history spanning 40 years, PaperCutz has honed its expertise in the trade, catering to the needs of the general public, crafts enthusiasts, educational institutions, printers, home businesses, and marketing design agencies. This extensive experience has equipped the company with a deep understanding of customer requirements and industry trends. PaperCutz prides itself on offering a vast array of paper and card stock varieties, ensuring that every customer finds exactly what they need for their specific project. Whether it's for crafting, professional printing, or any other paper-related activity, PaperCutz's inventory is meticulously curated to include high-quality products that cater to various preferences and uses. The company's commitment to sustainability is evident in its product selection, which includes recyclable and eco-friendly options, aligning with the growing demand for environmentally responsible materials. This dedication to ecological practices not only reflects the company's values but also resonates with customers who prioritize green choices. Customer care is at the heart of PaperCutz's operations. The team is dedicated to providing superb service, from fast dispatch and delivery to ensuring customer queries and concerns are addressed promptly and effectively. The positive feedback from satisfied customers stands as a testament to the company's success in delivering exceptional customer experiences. Innovation is key to PaperCutz's approach, as the company continually seeks to expand its product range and improve its services. By staying abreast of technological advancements and industry developments, PaperCutz ensures that it remains a competitive.
Contact info
Unit F19, PR7 5BW, Chorley, United Kingdom
- 0161 231 1238
- papercutz.co.uk
3.9
Great
52 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Worst customer service I’ve ever experienced
Paid for next day delivery and placed order before cutoff time.
Goods not dispatched on time of sent in the upgraded delivery service which I paid for.
Company refuses to accept responsibility and have been sending me rude emails.
Tried to speak to them on the phone but they put the phone down when I explained the problem.
I’m still without my goods or money.
Avoid this company.
They have the worst customer service ever.
18 November 2025
Unprompted review
Reply from Paper Cutz
We are sorry to read this customer’s account and regret that they feel let down. For transparency, this situation relates to a single order placed by a customer who orders from us regularly every 8 weeks or so, typically using our standard delivery service. On this occasion they selected next‑day delivery, which we dispatched on time via Royal Mail using a tracked service.
We regret that this order has resulted in such a negative review, but it’s important to provide context for future customers.
This order has already been fully refunded and the goods supplied. Unfortunately, during the process our sales team received multiple abusive phone calls from the reviewer, which led to calls being terminated.
A threatening voicemail was also left by a gentleman, in which he stated he would post reviews on every platform he could. The same order has since been the subject of duplicate reviews left under different names across platforms.
We were subsequently harassed by repeated phone calls and emails in which our staff were called liars.
As a result, the customer’s account was closed to protect our team.
We always aim to resolve issues fairly and professionally, and while we regret that this situation escalated, the matter is now concluded with both a full refund and the paper delivered.
Avoid this company! Emailed telling me “no one cares about your paper” when couldn’t fulfil next day delivery
2ND EDIT: to clarify this is not regarding a delayed parcel as company has stated. Is this was a courier delay i wouldn’t have left a review. Also, the review is now about the exceptionally disgusting way in which I’ve been treated. To lie in a response and say they haven't sent the copy and paste emails I’ve mentioned. AVOID THKS COMPANY!
IF ANYTHING GOES WRONG THE COMPANY WILL NOT ACCEPT ANY RESPONSIBILITY.
The company have sent it on the wrong postage and have not actually handed it over to the Royal Mail. It has been 3 days and the tracking states “Royal Mail awaiting parcel from sender”
For the company to try to mislead customers by saying this review is wrong and they have sent proof is crazy. The proof they sent was proof they had bought postage but the parcel was NOT in transit. Furthermore the company have continued to send me harassing abusive emails. I am completely in shock any professional could act this way. I have asked them multiple times not to contact me and refusing a refund. And to mention I order regularly.. firstly it shows when something does go wrong you will have zero help and receive abuse. Also shows they have no problem being rude to regular customers.
It is now day 3 and my next day delivery is still showing as Royal Mail awaiting parcel from sender.
following company response.
To clarify, I did order on a next day service on Monday. The order was not sent on a next day it was sent on a Royal Mail tracked 24 as the company states. It’s crazy to me they see this and still can’t accept the mistake. Tracked 24 which Royal Mail estimates can take between 1-3 days and although often arrives next day is not a next day service. So the company have sent on the wrong service to which they advertise. Which I would have accepted as a mistake however the tirade of emails received has been shocking!
It is now Tuesday evening and the Royal mail tacking still states awaiting from sender.
The whole issue was over an incorrect /delayed postage which could have been easily resolved. Instead I’ve had multiple abrasive emails with personal attacks accusing me of being abusive when the only abuse is coming from them. which is just wild to me from a professional company.
I’ve never had such a crazy interaction with a company, I’m genuinely speechless.
EDIT: since leaving my below review a few hours ago the company have emailed me.
First email “You having fun trying to tarnish by business”
My response: Not at all, I just left an honest review of my poor experience.
Which I gave you ample opportunity to rectify.
Your service is the only thing tarnishing your business.
My order is still not with the Royal Mail.
Their reply: Order stock earlier then you won’t have these problem with your business.
My reply: Perhaps don’t offer next day delivery if it is not something you can fulfil.
My order is still not with the Royal Mail.
It’s quite shocking how you speak to your customers.
Their reply: Urs your fault. You’re running a business we don’t run out of stock. Thanks don’t message back. You need to grow up
To which I did not reply but continued to receive 5 separate emails. Accusing me of having my boyfriend call this morning? It was my boss calling regarding the order and they hung up the phone on him.
Telling a customer to grow up and order sooner if you want it on time is absurd.
Such unprofessional communication and quick shocking from what claims to be a professional company. I would 1000% avoid this company.
Original review: As with many other reviews I have had a horrible experience with this company.
Ordered before the deadline for next day delivery.
They have sent my delivery on the incorrect service, and it has yet to be dispatched to the Royal Mail. Are adamant even though Royal Mail are still awaiting parcel that it may still be delivered today.
Sent me proof of delivery which was simply a screenshot proving they had bought postage (the wrong postage) all of this I could accept as a mistake and move on however the shocking customer service received since has resulted in me writing this review. How companies deal with their mistakes speaks volumes and this company are refusing to acknowledge they have messed up and completely blaming Royal Mail. Refusing to issue a refund until I receive the goods and return them. And refusing to refund fully and deducting 7.99 postage.
Expressed my disappointment in the service and was told to not order again as I am calling them liars (even though they sent proof they had made a mistake) So not only poor customer service but completely rude to customers. Avoid this company!
18 November 2025
Unprompted review
Reply from Paper Cutz
We are sorry to read this customer’s account and regret that they feel let down. For transparency, this situation relates to a single order placed by a customer who orders from us regularly every 8 weeks or so, typically using our standard delivery service. On this occasion they selected next‑day delivery, which we dispatched on time via Royal Mail using a tracked service.
We provided the customer with both the tracking reference and a screenshot of the booking confirmation to demonstrate that the parcel left our premises as scheduled. At this time of year, with Christmas only five weeks away, Royal Mail is experiencing very high parcel volumes. This can result in backlogs where items are not scanned immediately, which makes it appear as though they have not been dispatched when in fact they have. In this case, the parcel is due to arrive tomorrow.
This situation involved numerous emails and repeated calls to our sales line rather than our customer service team. While we always aim to assist wherever a customer contacts us, our sales line is not designed for handling delivery queries, which may have contributed to the strained communication. We remained focused on providing evidence of dispatch and supporting the customer, and we want to reassure future readers that this activity all relates to one order, not multiple separate incidents.
We also feel it is important to clarify that two reviews were left under different Google accounts, both relating to this same order. While we welcome genuine feedback, we believe transparency matters, and future readers should be aware that these reviews are not separate experiences but one situation repeated across platforms.
Due to the volume and tone of communication, which included repeated calls and emails that we considered abusive, we have taken the step of closing this customer’s account. We do not take such decisions lightly, but we must ensure our team can work in a respectful environment while continuing to serve our wider customer base.
We acknowledge that the tone of communication was challenging at times, and we regret if any of our responses came across as unprofessional.
Our intention is always to resolve issues quickly and respectfully. We understand how disappointing it is when a next‑day delivery does not arrive as expected, and we will continue to work with our courier partners to minimise these rare seasonal delays.
We also note that the customer’s email thread does not reflect the records we hold. Our system confirms the order was dispatched on time, and we provided clear evidence to support this. We believe it is important for transparency that future readers understand our records show the parcel was dispatched correctly and is due to arrive.
Our team remains committed to dispatching orders promptly, supporting customers with clear evidence of dispatch, and maintaining high standards of service.
We thank the many customers who continue to trust us and appreciate that occasional courier delays, while frustrating, are rare and not reflective of our usual service.
Ebay
Ebay
Have bought from this company several times on Ebay
Product and Service are both fantastic delivery is also very quick and well package.
Thank you
Trevor
8 April 2025
Unprompted review
Lovely cards
Lovely cards. Both the matt and glossy square cards have such a vibrant print. Staff are very quick to respond to queries.
3 February 2025
Reply from Paper Cutz
Thank you so much for your kind words! We're thrilled to hear that you love the vibrant prints on both our matt and glossy square pre scored cards. It's also great to know that our staff were able to respond to your queries quickly.
Your satisfaction means a lot to us, and we appreciate your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!
Best regards, The Papercutz Team
Really good quality and very fast…
Really good quality and very fast delivery will be ordering some more.
29 January 2025
Reply from Paper Cutz
Thank you so much for your wonderful feedback! We're delighted to hear that you are pleased with the quality and speed of our delivery. Your satisfaction is our top priority, and it's great to know that you plan on ordering more.
We look forward to serving you again soon. If there's anything else we can assist you with, don't hesitate to let us know!
Best wishes, The Papercutz Team
Royal Mail
To be honest this rating is not for Papercutz personally as quality of product is excellent and I have no faults with anything I order. My rating would have been 5 stars but for the decision to change the delivery option to Royal Mail. Next day delivery £7.99? and 8 times out of 10 it's not delivered next day. I hope going forward this is something you might reconsider.
10 February 2025
Reply from Paper Cutz
Thank you for your honest feedback. We’re pleased to hear that you’re happy with the quality of our products and your overall experience with us. We sincerely apologize for any inconvenience caused by the recent change in our delivery option and the inconsistencies with the next day delivery service.
Your feedback is invaluable, and we will definitely take it into consideration as we review our delivery options. Our goal is to provide the best service possible, and we appreciate your patience and understanding.
If there is anything else we can do to improve your experience, please don’t hesitate to let us know. We look forward to continuing to serve you.
Best regards, The Papercutz Team
Papercutz - real customer service
Papercutz checked in with me every step of the way - our institution has been using them a a supplier for some years but I am new to the role. They suggested more convenient options and followed through on delivery.
11 December 2024
Reply from Paper Cutz
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service. It's great to know that our team was able to provide helpful suggestions and ensure a smooth delivery process.
We're proud to be a trusted supplier for your institution and look forward to continuing to support you in your new role. If you need any further assistance or have any questions, please don't hesitate to reach out.
Best wishes, The Papercutz Team
Great company to deal with
Great to deal with. My order passed through customs from UK to Ireland and was delivered in less than a week. Very Happy!
9 February 2025
Reply from Paper Cutz
Thank you so much for your positive feedback! We're thrilled to hear that your order made it through customs quickly and that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know you're very happy with our service.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards, The Papercutz Team
No Hesitation in Recommending.
I have used this company for many years and hope to do so for many years to come. A totally dependable family concern, who are always friendly and bring to the table an impressive product knowledge.
9 February 2025
Reply from Paper Cutz
Thank you so much for your wonderful feedback! We're thrilled to hear that you have been with us for many years and have had such a positive experience. It's heartwarming to know that you find us dependable and friendly, and that our product knowledge meets your expectations.
Your continued support means the world to us, and we look forward to serving you for many more years to come. If there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes, The Papercutz Team
Papercutz are THE company to use
I have to say that this is not just any card supply company but they are THE card supply company. After not so good experiences using other companies to supply my business with materials, I came across Papercutz and I wish I had found them sooner. These guys make you feel as if you are highly valued and nothing is too much of an effort. They are more than helpful, accommodating and completely aware of your needs and how important it is to get things right for you. The products themselves are amazing and are great value for money. A big shout out to Alison, Ray, Andrew and the rest of the team is more than well deserved. I hope to do many more years of business with you. Thank you :-)
6 February 2025
Reply from Paper Cutz
Thank you so much for your incredible feedback! We're over the moon to hear that you consider us THE card supply company. It means the world to us that you had such a positive experience after trying other suppliers.
Your kind words about our team members—Alison, Ray, Andrew, and the rest—truly warm our hearts. We’re thrilled to know you feel valued and accommodated. We strive to meet your needs and make everything right for you, so it’s fantastic to hear we're hitting the mark.
We look forward to many more years of serving you and helping your business thrive. Thanks again for your support!
Have been using Papercutz for many…
Have been using Papercutz for many years now, they are fast, efficient and always really friendly.
I regularly order the recycled range and its delivered next day, super fast and always arrived packaged well and in great condition.
Thanks guys AS ALWAYS
x
3 February 2025
Reply from Paper Cutz
Thank you so much for your lovely feedback! We're thrilled to see your feedback we love that you have been with us for many years and continue to enjoy our fast, efficient, and friendly service. It's great to know that our recycled range meets your expectations and arrives promptly in perfect condition.
Your support means the world to us, and we're always here to ensure you have the best experience. Thanks again for being a loyal customer, and we look forward to serving you in the future!
Excellent all-round.....
Excellent product, very fast service, consistently excellent service with each order.
Gentleman at the end of the phone (apologies for forgetting his name...!!) is very helpful.
3 February 2025
Reply from Paper Cutz
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you are consistently satisfied with our products and service. We strive to provide excellent service with each order, and it's wonderful to know that our efforts are making a positive impact. Your feedback means a lot to us and helps us to continue improving. I'll be sure to pass on your compliments to our team member who assisted you. Thanks again for your support and trust in PaperCutz! from Andrew (The Gentleman at the end of the phone)
great price and great service
2 February 2025
Reply from Paper Cutz
Thank you so much for your fantastic feedback! We're thrilled to hear that you appreciated our competitive pricing and excellent service. Your satisfaction is our top priority, and it's always wonderful to hear when we've hit the mark.
If there's anything else we can do for you, don't hesitate to let us know. We look forward to serving you again! 🌟
Very pleased with the quality of the…
Very pleased with the quality of the card and the printing of my images. First company I have found selling high quality, ready folded glossy cards. Happy.
24 January 2025
Reply from Paper Cutz
Thank you for your wonderful feedback! We’re delighted to hear that you are very pleased with the quality of the card and the printing of your images. It’s great to know that you found exactly what you were looking for with our high-quality, ready folded glossy cards.
Your happiness is our top priority, and we truly appreciate your kind words. If there’s anything else we can assist you with, don’t hesitate to reach out. 🌟
Would you like help with anything else?
Reply from Paper Cutz
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience and appreciated our customer care. We’re always striving to provide the best service possible, and your feedback means a lot to us.
If you need any further assistance or have more feedback to share, feel free to reach out anytime! 🌟
Reply from Paper Cutz
Thank you for your feedback! We're glad you had a great experience with our service. Looking forward to serving you again! 😊
Easy to order online and delivered…
Easy to order online and delivered quickly. Always helpful if you call asking for help with something. My favourite site for card and will continue to use.
Can’t recommend this company highly enough.
20 January 2025
Reply from Paper Cutz
Thank you so much for your wonderful feedback! We're delighted to hear that you find our ordering process easy and our team helpful. It means a lot to us that we’re your go-to site for cards! We truly appreciate your support and look forward to serving you again soon. 😊✨
Great quality products
Great quality products. Quick delivery. Will definitely be looking into purchasing more from this business.
2 January 2025
Unprompted review
Reply from Paper Cutz
Thank you for your kind words! We're thrilled to hear you’re happy with the quality of our products and our quick delivery. We truly appreciate your support and look forward to serving you again in the future! 😊
Avoid this company they rip off their…
Avoid this company they rip off their customers.
25 January 2024
Unprompted review
Reply from Paper Cutz
We're sorry to hear that you feel this way. We take customer satisfaction very seriously and would love the opportunity to understand and resolve any issues you may have experienced. Please reach out to our customer service team, and we’ll do our best to make things right.
Exceptional Quality and Service - Highly Recommend PaperCutz!
I recently made a purchase from PaperCutz, and I couldn't be happier with my experience! The quality of the products is outstanding, especially the cardstock which is perfect for my crafting projects. The delivery was incredibly fast, and everything arrived well-packaged and in perfect condition. The customer service team was also very helpful and friendly, making the whole process smooth and enjoyable. I highly recommend PaperCutz for anyone looking for high-quality paper products and excellent service. I'll definitely be shopping here again!
19 December 2024
Unprompted review
Reply from Paper Cutz
Thank you so much for your wonderful feedback! We're so happy to hear that you're pleased with both the quality of our products and the service you received. It means a lot to us that your experience was smooth and enjoyable from start to finish. We can’t wait to have you back for your future crafting projects! If you ever need anything, feel free to reach out—we’re always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.