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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, craftsmanship, and appealing design, often exceeding expectations. Many appreciate the efficient delivery service, with watches arriving promptly and well-packaged. The customer service is frequently highlighted as exceptional, with many people commending the helpfulness and responsiveness of the staff. However, some people experienced issues with their orders, including delays in dispatch and communication regarding shipping updates. A few customers also reported concerns about the long-term quality of certain watch components, such as hour markers detaching, and some found the luminescence of their watches to be poor. There were also isolated instances of watches being inaccurate or larger than expected.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Many customers praise the watches for their... See more

Quality

Consumers find quality to be positive, often describing products as high-quality, well-made, and impressive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the easy ordering process, fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46 CLASSIC PILOT Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).... See more

Company replied

Rated 5 out of 5 stars

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Hav... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent watch for a surprising low price

The finish and the design of my Panzera 45G Flieger is EXCELLENT. I especially like the curved sapphire glass, which can you hardly find in this price-range by other watch producers. The communication with the company is great. I'm sure, it will be not my only Panzera watch...

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Panzera 45G What an amazing timepiece, an instant classic

I had just purchased the Blue/Silver Flieger 45G, with a blue and red silicone straps. Shane at HQ treated me in the most courteous manner where we tried a myriad of extra straps for the watch. I fell for both the blue and tan leather straps, in addition to the straps I originally purchased. It is amazingly easy to change straps, which add variety to an already stunning watch. Thank you so much for being so amenable.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Panzera Watch

I was amazed, pretty impressive of the quality and the weight of the watch that I received. I ordered in November and received it in January, but I knew that this was a timeframe because it was a new unproduced watch. We had constant communication about update on its production. That made me feel very comfortable with the customer service and the fact that I knew I was gonna get my watch. The strap is a excellent quality and I don’t feel that my sweat will deteriorate the rubber as in others.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

I love my new Panzera

I love my new Panzera ! I got the 45G with the red rubber ban ... This will be great for the summer ! I am also ordering a blue ban as well ...

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Received my FLIEGER 46 C Wow!!.

Received my FLIEGER 46 C Wow!!.. what a watch, I opted for a black case looks stonking in black and makes the face and white indices jump out, it has a nice weight to it and the feel of a quality watch, well done PANZERA

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Aquamarine 40

I received my Aquamarine 40 a week ago (white dial, blue strap), and am really thrilled by it. I chose to purchase this watch for several reasons, i.e.

(1) I have a small wrist (17 cm), so I needed a watch that was not too big
(2) I wanted a watch that looked both elegant enough for a business meeting, and bold enough for regular settings
(3) I wanted a watch that was mechanical and accurate
(4) I wanted a water-proof watch for e.g. swimming

In all these categories, the Aquamarine 40 delivered. Every time I look at my wrist, I am amazed how nice and strong it looks. Also, the accuracy is quite good, i.e. it gains only 8 seconds per day which is consistent with the L42 automatic movement. As stated on the Panzera website, this movement is equivalent to the ETA 2824-2, and a nice article about this movement can be found at the-history-of-the-eta-2824-the-mundane-calibre-that-shaped-the-industry/ on monochrome-watches website

Finally, Panzera's customer service was responsive and really pleasant (I contacted them to inquire about the status of my order, and about some details on this model).

On a side note, the back of the watch contains the serial number, which is unique for every single Aquamarine 40 that was sold. How nice! It also told me that there are only a limited number produced at this moment!

If I were pressed to offer critical comments, I would say that the hand showing the seconds has a yellow color which is not always readily visible with the white dial background (choosing a different color for this hand, e.g. red, would been better in my opinion). You can see infer this from the pictures shown on the Panzera website

Overall, very happy with this purchase!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to change the bracelet !!!

Impossible to change the bracelet !!!
The so-called fast release changing system...
VERY impossible. It takes me sometimes 20 minutes to get the stick in the open spot in the watch.
IMPOSSIBLE to change!!!

6 February 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Sorry to hear about your issues changing your strap. We have not had any other complaints regarding this so perhaps there is a fault with your strap? If so we would be happy to replace this under warranty. Just report it on via our Customer Service on our website.

Rated 5 out of 5 stars

I have purchased 3 watches from this…

I have purchased 3 watches from this company over past two years and I couldn’t be more satisfied with the craftsmanship and style on each.
Even though it takes many months to receive these watches it is well worth thr wait

16 January 2025
Unprompted review
Rated 1 out of 5 stars

My PANZERA Watch did not work properly…

My PANZERA Watch did not work properly from when it was purchased for me. None of the functions work on it correctly and the customer service is non-existent. The only email I have had was an instruction on how my watch should work. No acknowledgement that my watch was not working and no correspondence afterwards, even when I tried to email them back saying that the instructions on how my watch should work does not fix the problem. I have had received zero emails back. In my eyes, this is a fake watch made of cheap parts and has got no quality to it and the customer service is absolutely disgusting there is no customer service. My advice to anyone is do not go near this company or even think about buying a panzera there are much better watches at this price range.

Mr S J Brownson

I have seen you attempt at fixing this issue, but I still not have not heard from Panziera and this reply to this review is just a mild attempt to satisfy a problem they will not fix. Again customer service is none existent. My pain zero watch will go where it should’ve gone before it was purchased for me in the bin.

27 December 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Scott, I am very sorry to hear about the issues you are having with your watch. I can however see you have been in touch with our help desk but they have not resolved the problem yet. Once again our apologies for the delay and don't worry as we will get the watch returned and repaired under warranty.

Rated 5 out of 5 stars

New Panzera Aquamarine 45C

I just received my 5th Panzera, an Aquamarine 45C Swiss chronograph. As always, amazing quality and value. An automatic chronograph as fine as those of the traditional, far higher priced brands. In addition their customer service is exemplary, making for a perfect experience. I recommend them highly.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

A great watch with great customer…

A great watch with great customer support.
I had to change my watch before it was shipped due to my error.
They were prompt with their reply and explained process.
Less than 7 days later my watch turned up.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service and amazing quality

Fabulous service and amazing quality. Had my watch within three days. Arrived in a really nice case and the value for money is incredible. You won’t be disappointed!!
Looks and feels amazing and will stand up against any premium make.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Great watches and customer service

After leaving last review just wanted to update that Panzera have been in touch to follow up on purchase to make sure everything okay.

Cannot fault Panzera, their staff and their brilliant watches. I would highly recommend to anyone wanting to buy a stylish high quality watch at a great price. Shipping is excellent and guaranteed within 4-5 days. Easy to track. A great Australian company with a personal touch. Their range of watches are excellent and admired when worn

15 November 2024
Unprompted review
Rated 5 out of 5 stars

If your hesitating to buy a Panzera watch, just pull the trigger.......you can thank me later. !!!

Panzera watches look and feel like a quality well made luxury watch, thats because that is exactly what they are !!!. I own 5 and will no doubt be purchasing another one before the year is out. I hope you enjoy wearing your new Panzera watch as much as me and my wife have ( yes we share our watches she even wears my big 46mm one).

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Love it

The watch was everything it was supposed to be. It looks great and delivery was very fast.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This week I received my 6th Panzera…

This week I received my 6th Panzera watch. I now have 2 quartz, 3 Seiko powered and a Swiss auto.
The last watch I bought is a Flieger 46c
I must like my Panzera’s as I seem to keep coming back for more.
They are all great watches, well finished, easily legible, and wear well. Some people may think a 45 or 46 mm watch is too big, however they need to try one to appreciate them.
I chuckled to my self one time when reading that Panzera’s ONLY using a cheap Seiko movement. I bet that person does not know much about Seiko.
When Japanese advertise - or + seconds per day, they generally are on the negative side of reality, and most of my Seiko’s arrive with 10 seconds per day and they are easy to regulate, if required). I have about 50 seiko Watches and 15 to 20 micro brand watches, also using Seiko work horse movements). I believe ETA (Swatch group), is not supplying some micro brands anymore and Seiko (and others) are getting extra business in making up the slack.
Anyway I am enjoying my Panzeras. I think they are great and hope to visit the Sydney shop some time soon.
The service, communications and delivery times are superb.
Well done Panzera.

26 September 2024
Unprompted review

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