The latest advert shows a European lady enjoying her jewellery that “she” designed. The address published is in the USA. The name is a play on Pandora Jewellery. Most important the returns address is... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought the Two-Tone Heart Knot “S925” ring. Within about a month of normal wear it visibly discoloured and even turned the wearer’s finger green. Their own product page claims it “doesn’t oxidize,”... See more
Terrible rubbish ! Don’t waste your money …… thought I was ordering through Pandora not this band of crooks !!! My bad should have checked before I paid it was the real deal …. Expensive mistake to... See more
I ordered like many thinking this was Pandora sold by another Jeweller. When I ordered it didn't say a delivery time but had 3 weeks before Christmas, they arrived after and having ordered 3 items fo... See more
Company replied
Company details
Contact info
1111B S Governors Ave STE 20849, 19904, Dover, United States
- 2563841113
- support@pangamajewelry.com
- pangamajewelry.com
1.4
Bad
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Scam
I ordered a larger size of bracelets for my wife and receive something that barely fits a child. When I went to do the return, they said I had to ship it to China. The postage for that is over $20. After reaching out to customer service several times, I have received no help. Just a run around.Don't waste your time with this company. $75 down the drain.
10 October 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we completely understand your frustration.
After reviewing your order, we can confirm that the bracelet you purchased is 20cm, which is the largest size available in our collection and is not a child-sized bracelet. If the fit is still not suitable, you are absolutely welcome to return it.
Regarding returns, while our logistics partners are global — including fulfillment centers across Asia, Europe, and the U.S. — this is a common practice among modern e-commerce brands to ensure fast and efficient delivery worldwide. Return locations may vary depending on the fulfillment center used for that particular order.
Won’t let you cancel. Hoping refund is hassle free
Like others have mentioned I too placed an order by mistake thinking it was a different company. I emailed straight away and recieved a response pretty much straight away only to be told it was too late. I find this hard to believe that a order can’t be cancelled within such a short timeframe when many other companies seem to manage it. I will be seeking a refund straight away I’m just hoping there are no issues with that.
15 November 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for taking the time to share your feedback, and I’m very sorry for the frustration this experience has caused.
We understand how disappointing it can be when a cancellation request cannot be completed. Once an order has already been fulfilled and confirmed in our system, we are unfortunately unable to cancel it. We completely understand how this may feel surprising, and we genuinely appreciate your understanding.
Please know that you are still welcome to return the order once it arrives, and we will be happy to assist you with a refund through our standard return process without any issues.
If you have not yet received a follow-up from our team, please contact us again with your order number and the email address used at checkout so we can review your case and provide the best possible assistance.
Your feedback is truly appreciated, as it helps us continue improving our service.
Would like to say a big thank you to…
Would like to say a big thank you to Panama problem resolved very quickly and I am sorry I did not realise my iCloud had put an email address I had 13 years ago onto my new phone so I never received a receipt for my order. I would like to thank them once again for resolving the problem very fast
12 November 2025
Unprompted review
Tried to cancel my order after 10…
Tried to cancel my order after 10 minutes of placing it. I emailed the company but no response as of yet.
12 November 2025
Unprompted review
Reply from Pangama Jewelry
Hi Aine,
Thank you for taking the time to share your feedback, and I’m very sorry for the frustration this experience has caused.
We understand how important it is to receive a quick response, especially when you wish to cancel an order. Our team aims to reply as fast as possible, but depending on the volume of requests, it can sometimes take up to 24 hours for us to respond. That said, we completely understand that this did not meet your expectations.
Please know that we have now prioritized your case, and you should have already received a response from our team. If you still haven’t heard from us, kindly contact us again with your order number and the email address used at checkout so we can review the status of your order and assist you as best as possible.
We truly appreciate your feedback, as it helps us continue to improve our service.
No response to email
Sent email to cancel my order over an hour ago and had no reponse. No very good customer service. Would not recommend to anyone.
4 November 2025
Unprompted review
Reply from Pangama Jewelry
Hi Anne,
Thank you for taking the time to share your feedback, and I am very sorry for the frustration this experience has caused.
We understand how important it is to receive a quick response, especially when you want to cancel an order. Our support team aims to reply as fast as possible, but depending on the volume of requests, it can sometimes take up to 24h for us to respond. That said, we fully understand that this did not meet your expectations.
Please know that we have now prioritized your case and you should have already received a reply from our team. If you still haven’t heard from us, please contact us again with your order number and the email address used at checkout so we can review the status of your order and help you as best as possible.
We truly appreciate your feedback, as it helps us improve our customer service going forward.
Accidentally placed order.
Accidentally placed my order. Emailed within 10 minutes and still haven’t received a response. I have called the number, even messaged them on instagram. So far I do not recommend this company.
2 November 2025
Unprompted review
Reply from Pangama Jewelry
Hello Jordan
We’re sorry to hear about your recent experience and truly understand your concern. At Pangama Jewelry, we take customer service very seriously and respond to all inquiries within 24 hours. If you have not received a reply yet, it’s possible that our message did not reach your inbox.
Please double-check your spam or promotions folder, and kindly resend your email to support@pangamajewelry.com
including your order number. Our team will make sure your request is handled with priority.
We appreciate your patience and the opportunity to assist you.
Terrible company
I placed an order by mistake and emailed customer services within 2 minutes to cancel the charms. No reply and the charms turned up a week later. The charms are really poor quality and are not worth the money. Tried contacting customer service many times to arrange a return and refund but they just ignore you. Stay away from this company they are fraudsters.
7 October 2025
Unprompted review
Reply from Pangama Jewelry
Hello Neil,
We’re very sorry to hear about your experience. We can assure you that Pangama Jewelry is a verified and trusted company, and we take every customer concern seriously. Our support team responds to all messages within 24 hours, and we have not ignored any communication intentionally.
Please email us again at support@pangamajewelry.com
with your order number so we can review your previous messages and assist with your return and refund request. We want to make sure this is resolved to your satisfaction.
SCAM - poor quality, bad service
The delivery was very slow and product arrived damaged. I ordered a bracelet charm with crystal, they were of very poor quality, some of them come out and some look like they are not there. Customer service said they’ll send a replacement however, almost a month has passed and I have not received anything. When I requested a refund and said I just want to return the item they said I have to pay for shipping. In the instructions they provided not a commercial address but someone’s home address in China. Although on their website it says if it’s their fault they should be covering the return cost.
Very unprofessional and terrible service, feels like a scam to me. DO NOT purchase from their website!!!
4 October 2025
Unprompted review
Reply from Pangama Jewelry
Hello, we’re sorry to hear about your experience. After reviewing your case, we can confirm that your original order was delivered within the timeframe of the chosen shipping method. A replacement for the defective item was also sent and successfully delivered on October 8.
At Pangama Jewelry, we take quality and customer satisfaction seriously, and we’re glad the replacement has now reached you. If there’s anything else we can assist you with, please contact us at support@pangamajewelry.com
so our team can help further.
Never buy jewellery from this company…
Never buy jewellery from this company it's not as pictured and when sent back for a refund they refused as they say they never received.
Total lies and mis information, will never buy from again
BE VERY AWARE WHAT YOUR BUYING
Even there reply is a total lie, they haven't looked into it, keep asking me to do it
28 September 2025
Unprompted review
Reply from Pangama Jewelry
Hi,
We’re sorry to hear about your disappointment. We take all feedback seriously and want to clarify the situation. Our records show that we requested the return information so we could have evidence to process your refund, but unfortunately, we did not receive this information and no package has been returned to us.
We would never refuse a refund for a valid return - customer satisfaction is very important to us. If you can provide the tracking details for your return, we will be more than happy to review it again and resolve this matter promptly.
Great charms for less
They may take a bit longer to arrive, but you wouldn't be able to tell the difference between Pangama charms and those of other companies. The workmanship is very good and the choices are extensive.
1 September 2025
Unprompted review
Great prices
Great prices, fast delivery. Excellent customer service 5stars
27 September 2025
Unprompted review
I receive email and said my product is…
I receive email and said my product is delivery but i check everywhere and i dont see nothing is delivery just take my money and not product receive and upset too because i am looking for pandora and send me a page to pangama i dont assimilate that not pansora and when i pay a order said pangama no pandora i am screw because i never hear that company not receive my product and i lost my money
14 September 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing this, and I’m truly sorry for the stress this has caused.
First, a quick clarification: Pangama Jewelry is an independent brand (not affiliated with Pandora). However, our charms are fully compatible with Pandora bracelets and other major brands. We make this clear on our website, but I understand how the redirect could have been confusing.
Regarding the “delivered” email but no package received:
Please send us your order number so we can immediately check the tracking details with the carrier.
In the meantime, kindly double-check the shipping address on your order, look around the property (porch/garage/back door), and ask neighbors/household members. Carriers sometimes mark items delivered a few hours early or leave them in a safe spot.
If the carrier confirms a mis-scan or lost parcel, we will arrange a replacement or refund according to our policy. If theft is suspected, we can help you file a carrier claim and still work with you toward a fair resolution.
If you placed the order while intending to buy from Pandora instead, we’re happy to help with a return for a refund (per our return policy) as long as the items are unused.
Please email us at support@pangamajewelry.com with your order number and we’ll take care of this right away.
Furious got directed to this site after…
Furious got directed to this site after clicking on log in to pandora and did not notice it was a not Pandora. Ordered charms that will not be suitable for her bangle.
14 September 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your feedback. We understand how this situation could have caused some frustration, and we’d like to clarify a few important points.
Pangama Jewelry is an independent jewelry brand, not affiliated with Pandora. However, all of our charms are carefully designed to be fully compatible with Pandora bracelets as well as other major charm bracelet brands. Many of our customers mix and match Pangama charms with their Pandora bangles without any issues.
We are sorry if this was not clear during your shopping experience. Our goal is always to provide high-quality, affordable alternatives while ensuring customers can enjoy the same versatility with their existing bracelets. If the charms you received are not suitable for your specific bracelet or if you would prefer an exchange, you are welcome to return them in line with our return policy. Our customer service team will be happy to assist you step by step — please contact us directly at support@pangamajewelry.com
We truly value every customer and want you to feel confident shopping with us. Thank you again for taking the time to share your experience, and we hope to have the opportunity to serve you better in the future.
Returns are a problem
I ordered a safety chain and 2 charms. The safety chain does not work on my bracelet. You can not open it to snap it on the bracelet. (It doesnt open like pandora ones) Also one of my charms is tiny. It doesnt look so small in the picture. I'm trying to return them but when I call I get a voicemail. So far no one has returned my phone call and it's been 3 days. I would not recommend buying from this website.
Update after reply- I emailed them 2 days ago and still no response.
24 August 2025
Unprompted review
Reply from Pangama Jewelry
Dear J B,
Thank you for your feedback, and we’re truly sorry to hear about the issues you’ve encountered with your order.
We sincerely apologize that the safety chain you received appears to be defective — this is certainly not the standard we strive for. Regarding the charm size, we understand how product images can sometimes appear different depending on screen size.
We also apologize if you’ve had difficulty reaching us by phone. For the quickest assistance, we recommend contacting us via email at support@pangamajewelry.com. Please include your order number and a brief description of the issue, and our team will be glad to help you with the return process in accordance with our policy or replacement for the defective item.
We truly appreciate your feedback and hope to resolve this for you as soon as possible.
I received my order today
I received my order today, beautiful packaging, charms are very pretty, bracelet pretty but didn't work, I try to attach the safety chain the chain would not attach. I went to put the bracelet on and it broke in my hands. I tried calling customer service and goes to a voicemail. I hope the company makes good on my purchase or I will stop payments. I am extremely disappointed as the charms are adorable
21 August 2025
Unprompted review
Reply from Pangama Jewelry
Dear Marla,
Thank you for your feedback and for your kind words about the packaging and charms — we’re truly glad to hear you love the designs.
We’re very sorry to hear about the issue with your bracelet and completely understand your disappointment. This is not the experience we want our customers to have. Please rest assured that we stand behind the quality of our products and are committed to resolving any issues promptly.
Our customer service team is available via email at support@pangamajewelry.com, and we kindly ask you to contact us there with your order number and a photo of the issue. This will allow us to review the case and assist you with a solution right away.
Thank you again for bringing this to our attention — we truly value your trust and look forward to making things right.
This company is horrible they send you…
This company is horrible they send you the wrong items insist that's what you ordered and won't do anything about it as well set me the wrong size bracelet they want me to pay for shipping back to China no it will cost more to ship it back than it's worth never ordered from them again worse place ever
11 August 2025
Unprompted review
Reply from Pangama Jewelry
Dear Juliezach,
We’re sorry to hear about your frustration, but we would like to clarify that we have thoroughly reviewed your order and have already sent you the confirmation screenshots on two separate occasions. The items you received were exactly what was selected during checkout.
We understand how important it is for gifts and sizes to be correct, which is why we always encourage customers to carefully review their order summary before completing the purchase. All specifications, including bracelet sizes and charm selections, are clearly visible before payment is made.
As noted in our return policy — which is available on our website and during checkout — customers are responsible for return shipping costs. Our logistics network includes fulfillment centers in multiple countries around the world, including China, which is a common structure for global brands.
I would like to know when will I receive my jewelry Ps I would like my free charm I would like the red camara On August 13,2025 I order the forever…
On August 13,2025 I order the forever love photo charm August 14,2025 I order the forever love photo charm you August 14,2025 I order another forever love photo charm I did not order the heart photo charm these are special gifts please can you send order right. The jewelry looks beautiful that why I choose this jewelry
12 August 2025
Unprompted review
Reply from Pangama Jewelry
Dear Marion,
Thank you so much for your kind words about our jewelry – we’re truly honored that you chose Pangama Jewelry for such meaningful gifts.
We’re sorry to hear there may have been an issue with your order. We want to ensure you receive exactly what you intended. Could you please contact our customer service team at support@pangamajewelry.com with your order numbers and a brief explanation of the discrepancy? Our team will promptly review everything and make sure the correct items are sent.
We truly value your trust in us, especially for such special moments, and we’ll do everything we can to make it right.
Avoid!
The jewellery is drop shipped from China, it’s stainless steel, cheap and seriously not worth the money. For a refund you need to send the item back to China at your expense. Avoid!!!!
18 July 2025
Unprompted review
Reply from Pangama Jewelry
Dear Claire,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with your experience.
At Pangama Jewelry, we are committed to delivering high-quality jewelry crafted from 925 sterling silver. All product specifications are clearly stated on our website to ensure full transparency for our customers. We do not use stainless steel unless explicitly described in the product listing.
While our logistics partners are global, including fulfillment centers across Asia, Europe, and the U.S., this is a common practice among modern e-commerce brands to ensure fast and efficient delivery worldwide. Our products are not mass drop-shipped items, but custom-designed pieces exclusive to Pangama Jewelry.
As outlined in our return policy — which is available during checkout and on our website — customers are responsible for return shipping. That said, we’re always happy to assist and provide support if any issue arises.
We understand how important it is to feel confident in your purchase. If you have any specific concerns about your order, please contact our customer service team directly. We’d be glad to help make things right.
not silver jewellery
Website claims that they sell the 925 sterling silver jewellery. However you will realise after 6 months of wearing the jewellery that is was never sterling silver, as the paint wears off.
1 July 2025
Unprompted review
Reply from Pangama Jewelry
Dear Ania,
Thank you for sharing your experience. We’re truly sorry to hear about your concerns.
At Pangama Jewelry, we take great pride in offering jewelry crafted from genuine 925 sterling silver. Each piece is carefully designed and manufactured using high-quality materials, and we ensure this is clearly stated on our product pages. In fact, many of our items are stamped with the 925 hallmark, and our materials are sourced from trusted suppliers who meet international quality standards.
If a product does not meet your expectations or if you believe there is a quality issue, we always encourage customers to reach out to our support team. We stand behind our products and are happy to assist with resolving any concerns, including verifying materials or arranging an appropriate solution.
Please contact us at support@pangamajewelry.com with your order details so we can take a closer look and assist you directly.
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