Panel Hub Reviews 1,247

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their durability and how good they look once installed. The delivery service is consistently highlighted for its speed and efficiency, with many people receiving their orders earlier than expected and appreciating the constant updates and communication from the delivery drivers. Reviewers also commend the overall service, mentioning the ease of the ordering process and the helpfulness of the staff, who often make courtesy calls to confirm details and ensure satisfaction. However, some customers experienced issues with damaged items upon arrival, while others received products that did not match the ordered color or were incompatible with other components. A few people also reported dissatisfaction with the quality of certain products, finding them to be below expectations, and some noted problems with returns or express delivery not meeting promised timelines.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery,... See more

Product

Consumers find product to be positive, with many reviewers praising the good quality, ease of installation,... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting good communication and fast delivery times.... See more

Service

Customers consistently note positive experiences with service, often praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with PanelHub just couldn't be better- we had a good deal on the panels we needed, we found the right colour, delivery cost was just right and it was very quick (mentioning that we liv... See more

Company replied

Rated 5 out of 5 stars

The panels were well priced, delivered quickly (with the premium delivery option) and we're good quality. There was only 1 small corner damaged out of 7 panels which is good going and not really an is... See more

Company replied

Rated 5 out of 5 stars

Product is excellent quality. Delivery said 3-5 working days, it arrived within 2 which is next level! Even had a courtesy call after I placed my order to say they had received it which I thought went... See more

Company replied

Rated 5 out of 5 stars

After being scammed by British Homes Direct I found Panel Hub. Paid for premium delivery and the items arrived on time, with a phone call from the delivery driver apologising he was late due to traffi... See more

Company replied


Company details

Written by the company

Panel Hub UK transforms homes and commercial spaces with high-quality acoustic wall panels, flooring, and accessories. With over a decade of experience in the UK interiors industry, we combine expert craftsmanship, modern design, and durable materials to deliver products that are both practical and beautiful. Our collection includes acoustic panels, MDF panels, PVC wall panels, outdoor slatted panels, and LED lighting kits - perfect for creating feature walls, reducing noise, or updating wet and outdoor areas. Designed for effortless installation and long-lasting performance, our panels make it easy to bring your vision to life. We combine premium design with competitive pricing, making stylish finishes accessible to every home and business. With fast nationwide delivery, clear communication, and support from our dedicated UK team, your project is simple from start to finish. Trusted across the UK, Panel Hub UK helps you create spaces that inspire and impress - every panel, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Panels delivered quickly by their own…

Panels delivered quickly by their own drivers to Northern Ireland for £50 !!

Girl in the office was very polite and helpful when explaining the delivery times

Overall great service

21 April 2026
Panel Hub logo

Reply from Panel Hub

Hi Tony,

Thank you for your great review. We’re really pleased to hear you were happy with the fast delivery to Northern Ireland and found the delivery cost good value.

It’s also lovely to know our office team were polite and helpful when arranging and explaining the timings. Customer communication is something we take pride in.

We really appreciate your feedback and support, and we hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Acoustic teal oak wall panels

I ordered the acoustic teak oak wall panels, great quality & the service was amazing from order through to delivery

19 April 2026
Unprompted review
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Reply from Panel Hub

Hi Angela,

Thank you for your great review. We’re delighted to hear you’re happy with the quality of the Acoustic Teak Oak wall panels and that you had a positive experience from ordering right through to delivery.

We really appreciate your kind words about our service and support, and we hope to help you again with future projects.

Kind regards,
Panel Hub.

Rated 4 out of 5 stars

Overall very good service

Overall very good service, product etc. Only thing could really do with some guidance on installation either included or readily available on the website.

20 April 2026
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Reply from Panel Hub

Hi Paul,

Thank you for your review and your kind comments about our service and product quality, we’re really pleased to hear you had a positive overall experience.

We also appreciate your feedback regarding installation guidance. That’s a very fair point, and we understand how helpful clear instructions can be during fitting. We’ll certainly take this on board as we continue improving our customer experience and look at making installation advice more readily available.

Thanks again for your order and for taking the time to share your thoughts, it’s genuinely appreciated.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Always helpful !

The team are great on the phone I have to say and any issues you have they will solve the problem
That’s how you look after your customers !
Thank you for all your help re:lights

Nothing is too much trouble

20 April 2026
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Reply from Panel Hub

Hi Darryl,

Thank you so much for your kind feedback. We’re really pleased to hear you’ve had a positive experience with our team and that they were able to help resolve any issues quickly for you.

Looking after our customers properly and making sure problems are sorted without hassle is exactly what we aim for, so it’s great to know that came across in your experience especially with the lights.

We really appreciate your support and your kind words, and we’re always here if you need anything in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Good company. They contacted me straight away after I…

They contacted me straight away after I placed my order to discuss delivery etc. good price and good product. I would highly recommend 👍😊

20 April 2026
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Reply from Panel Hub

Hi,

Thank you for your great review. We’re really pleased to hear you were happy with the product, the price, and the prompt communication after placing your order.

It’s good to know the delivery arrangements were clearly discussed and everything ran smoothly for you. We really appreciate your recommendation and your support, and we hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Great service

The ordering process was easy. Great communication regarding the delivery which was quick too. Panels look great. I would highly recommend Panel Hub.

20 April 2026
Panel Hub logo

Reply from Panel Hub

Hi Jane,

Thank you for your wonderful review. We’re really pleased to hear you found the ordering process easy and that communication around delivery was clear and helpful.

It’s great to know the panels arrived quickly and that you’re happy with how they look. We truly appreciate your recommendation and your support, and we look forward to helping you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Really love them thanks

Really love them thanks

1 May 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Stuart,

Thank you for your lovely feedback. We’re really pleased to hear you love the panels.

We appreciate your support and hope to help you again in the future.

Kind regards,
Panel Hub.

Rated 1 out of 5 stars

Scammers - Temu product for high price

Never ever use this company . They are totally SCAMMERS. Purchased led kit and it never works. Honestly one of the worst purchases I’ve made. Nothing as they advertise. Brightness is uneven , some strips are dim while others randomly flicker . Doesn’t sit in the gap of panels and keeps falling off . Installation was confusing with unclear/no instructions and remote control which never works. After few days parts of strip stopped working entirely. Feels super cheap like a temu product and not worth the money at all . On top of the poor quality , staff were completely unhelpful . The lady who attended the call doesn’t have any idea about their own product , couldn’t answer even basic questions . Kept on hold for long after attending . It felt like they were just guessing rather than actually understanding what they were selling. They can’t take it back or give me refund since I fitted it . They refused to take the responsibility. How could I make them understand it STOPPED WORKING after fitting within few days ! It’s not like I damaged it myself . Instead of actually listening, they just kept repeating the same excuse. Very disappointing service and product . Unhelpful, poorly trained staff and zero accountability when something goes wrong . Overall very frustrating experience.

24 April 2026
Unprompted review
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Reply from Panel Hub

Hi Derrick,

We have requested information from you so we can have this situation resolved.

We have also searched for your name throughout our system, including our emails, delivery and Shopify and we have not once received an order under this name. Is it possible you used another name on the order? Please get back to us as soon as possible

Thanks,
Panel Hub.

Rated 5 out of 5 stars

Our experience with PanelHub - perfect!

Our experience with PanelHub just couldn't be better- we had a good deal on the panels we needed, we found the right colour, delivery cost was just right and it was very quick (mentioning that we live in NI and the order came from mainland). Delivery driver was also very kind and contacted us with a time frame he will arrive.
Would we buy again? - 100% yes!!!

25 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Diana,

Thank you so much for your fantastic review. We’re really pleased to hear you were happy with the deal on the panels, found the right colour, and felt the delivery cost and timing were spot on.

It’s especially great to know everything ran smoothly with your delivery to Northern Ireland and that our driver kept you updated and provided a helpful time frame.

We truly appreciate your support and your 100% recommendation, that means a lot to us. We look forward to helping you again in the future!

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Very pleased with the paneling

Very pleased with the paneling, great quality, good value for money, fast delivery, look bangin! As my daughter's say! Will definitely use this company again.

24 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Paul,

Thank you for your brilliant review. We’re really pleased to hear you’re happy with the quality and value of the paneling, and that delivery was quick and smooth.

“Look bangin!” might be our favourite feedback yet, we’ll take that as a strong approval from the next generation too!

We really appreciate your support and look forward to helping you again in the future.

Kind regards,
Panel Hub.

Rated 5 out of 5 stars

Superb service

Superb service. Product is really good and looks superb. Definitely recommend

29 April 2026
Unprompted review
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Reply from Panel Hub

Hi Lw,

Thank you for your great review!

We’re so pleased to hear you’re happy with both the service and the product, and that it looks superb in your space. Your recommendation really means a lot to us.

We truly appreciate your support!

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Arrived in time

Arrived in time, with no damages which is a bonus, they look good, haven't put them up yet, but I'm sure it will look good

17 April 2026
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Reply from Panel Hub

Hi there,

Thank you for your review!

We’re glad to hear your panels arrived on time and in perfect condition. It’s great to know you’re happy with how they look so far—we’re confident they’ll look fantastic once installed!

If you need any help or advice when it comes to fitting, feel free to reach out.

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

This is the second time I’ve ordered…

This is the second time I’ve ordered from Panel Hub and would 100 % recommend this company excellent communication from start to finish. Quick delivery and excellent quality. My Bathroom looks brilliant.

1 May 2026
Unprompted review
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Reply from Panel Hub

Hi Lauren,

Thank you so much for your continued support!

We’re thrilled to hear this is your second order with us and that you’d recommend Panel Hub—it really means a lot. It’s great to know you were happy with the communication, quick delivery, and quality once again.

We’re especially pleased to hear your bathroom looks brilliant—what a fantastic result!

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Excellent quality

Excellent quality, the panels arrived straight away, I have ordered another 3 panels, thank you for your service!

28 April 2026
Unprompted review
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Reply from Panel Hub

Hi Miss Imran,

Thank you so much for your kind review!

We’re delighted to hear you’re happy with the quality of the panels and that they arrived so quickly. It really means a lot to us that you’ve come back to order more—that’s the best compliment we could ask for!

We truly appreciate your support and look forward to getting your next order to you.

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Item arrived quickly

Item arrived quickly, came very well packaged and in perfect condition. Price and quality are very good especially compared to equivalents from major retailers. All on all very happy

24 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Dave,

Thank you for your great review!

We’re really pleased to hear your order arrived quickly and in perfect condition, and that the packaging met expectations. It’s fantastic to know you found both the price and quality to be excellent compared to other retailers.

We truly appreciate your support and are so glad you’re happy with your purchase!

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

The happiest purchase I've had in a very long time!

I did not expect the quality of the product to be so great! It's a premium product with the best customer experience I've had in a very long time.
When I placed an order, I was a little sceptical due to low price. I received a call from Panel Hub to say they have received my order and what to expect next, and before the delivery I received a tracking number. Communication was very quick, and all my questions were answered within minutes! Delivery was handles with upmost care. If every company has this level of customer service, from the lively staff on the phone, through email and delivery service we would love in a better world!

23 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Anna,

Thank you so much for such an incredible review!

We’re absolutely thrilled to hear that your experience with us exceeded expectations, especially when it came to the product quality and overall service. It’s great to know that our team’s communication, from your initial order through to delivery, helped put your mind at ease and made the whole process smooth and enjoyable.

Your kind words about our staff and customer service truly mean a lot to us—we’ll be sure to share this with the whole team. We’re so pleased we could turn your initial scepticism into such a positive experience!

Thank you again for your support.

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Great communications and quick delivery…

Great communications and quick delivery and quality products

30 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi George,

Thank you so much for your kind review! We’re delighted to hear that you were happy with our communication, delivery speed, and the quality of the products.

It means a lot to know everything met your expectations, and we truly appreciate you taking the time to share your experience.

Best regards,
The Panel Hub Team 🖤

Rated 4 out of 5 stars

Good product and quality and fantastic…

Good product and quality and fantastic price. Great service will buy again for next room

30 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Mark,

Thank you for your review! We’re really pleased to hear you’re happy with the quality and value, and that the service met your expectations.

It’s great to know you’ll be coming back for your next room, we look forward to helping you again!

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Great Wall panels and excellent customer service

Purchased 5 light oak panels from Panel Hub. Great product, excellent communication and super fast delivery. Very nice company to deal with.

18 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Paul,

Thank you for your lovely review! We’re really pleased to hear you’re happy with your light oak panels and that everything from communication to delivery met your expectations.

It’s great to know you found us easy to deal with, we really appreciate your kind words and support!

Best regards,
The Panel Hub Team 🖤

Rated 5 out of 5 stars

Panel Hub all the way

Had a very positive experience with Panel Hub. They did the extended lengths I needed, not just the standard length all the other companies seemed to do, which meant I had less waste. Delivery was within 5 days of ordering and I was kept updated constantly. I missed a call from them confirming delivery but they left a pleasant message and I could contact them back with any problems. The driver arrived exactly as indicated and was very amenable. Fitting the panels was a dream (even for a middle aged, losing the DIY enthusiasm, female). They cut really well and I used both silicone and black screws, with no issues. Took no time at all to complete and the difference it's made to my son's bedroom is incredible. Wouldn't hesitate to use boards from Panel Hub again and am trying to think of where I can do so. Thank you!

22 April 2026
Unprompted review
Panel Hub logo

Reply from Panel Hub

Hi Sam,

Thank you so much for such a detailed and fantastic review! We’re absolutely delighted to hear you had such a positive experience with us from start to finish.

It’s great to know the extended panel lengths worked perfectly for your project and helped reduce waste, that’s exactly why we offer them. We’re also really pleased the delivery and communication kept everything clear and convenient along the way.

We love hearing how easy the panels were to work with and that installation went smoothly for you. It’s even better to know the finished result has made such a difference to your son’s bedroom—that’s what it’s all about!

Thank you again for your kind words and support, it really does mean a lot to the whole team. We’d be more than happy to help when you find your next project!

Best regards,
The Panel Hub Team 🖤

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