Panda Podium Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as flawless, superior, and well-made. Many people highlight the efficient delivery service, noting fast shipping, secure packaging, and reliable tracking. The customer service receives frequent commendation for being responsive, helpful, and providing expert advice both before and after purchase, ensuring a smooth and satisfactory experience for consumers. However, some customers experienced issues with product quality, reporting receiving defective or damaged items and a lack of aftersales support for these problems. A few other people also felt that delivery times could be slow, with some waiting several weeks or months for their orders to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many highlighting the excellent... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient shipping... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting its ease and efficiency,... See more

Quality

People report positive experiences with quality, with many reviewers recommending the products for their high... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting great, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made numerous purchases from the guys at Panda Podium. Oustanding service and kit. CRW wheels, AVRO handlebars (2), hubs etc. All been absolutely flawless. Despatched and delivered to the UK without... See more

Company replied

Rated 5 out of 5 stars

Simply put, this shop is superior to any local bicycle store. It is worth noting that they provide expert advice not only before the purchase, but also afterward. If other retailers want to learn how... See more

Company replied

Rated 5 out of 5 stars

Hi, I ordered a pair of OVERFAST Ultralight Thru Axles for a 3T Strada Team, not a standard order for a 2021 frame. After excellent communication with a product specialist, I received the correct... See more

Rated 5 out of 5 stars

I ordered a Quick Pro ER:one when it was released. After a last-minute change of mind, I decided to size up, the returns process was really easy and Tom from the customer care team handled everyth... See more


Company details

  1. Bike Accessories Store

Written by the company

Your one-stop shop for Asian bike parts. A hand-curated collection of the best value bike parts delivered direct to your door. Frames, wheelsets, groupsets and other carbon fibre components and accessories in stock and ready to ship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(221)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Panda Podium was great to work with

Panda Podium was great to work with. I ordered a bike through them right as USA's first permutation of the tarrif fiasco took place and they were kind enough to take care of me and also ship everything quickly. Communication throughout that period was super efficient and open. The quality of everything was spot on and will definitely be returning for new stuff as well

19 March 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Modern days are challenging, but we do what we can! Thanks for the kind words Anthony!

Rated 5 out of 5 stars

I ordered a carbon wheelset from these…

I ordered a carbon wheelset from these guys after hearing the founder on a cycling podcast. He earned my trust really quick with his honest and transparency on the podcast. The transaction went smoothly from here in the U.S. and the shipping went smoothly. Couldn’t have been happier to learn about them and do business with them.

1 April 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for your kind words. :)

Rated 5 out of 5 stars

Knowing that I would actually receive…

Knowing that I would actually receive what I ordered, and if there was a problem it would be sorted. Also peace of mind that the team at PP test each product, which gives me confidence when buying.
This was for run flat tyre liners, which have been great.

6 March 2026
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for your custom Terry!

Rated 5 out of 5 stars

Don't hesitate to order from Panda Podium

Have ordered multiple items from their website, and all the orders were received without any problems. Questions were always answered timely during the decision making process and believe that the personnel who are riders themselves will go to great lengths to ensure your satisfaction with their products. I will continue to trust them with future orders as new prodcuts come out and hav been tested by them thoroughly.

6 March 2026
Unprompted review
Panda Podium logo

Reply from Panda Podium

We love bikes and are here to share the love.

Rated 5 out of 5 stars

Very reliable, don't undermine them for being a company based on Chinese goods

As a first time customer on this website and a relatively young customer, with no responsibilities and trying to find cheap but reliable and authentic components, I'd say that panda podium is a really good online store for that. I'd also like to point out that their community service is on point as I texted them throughout Chinese New years and they left an automated bot, messaging me back with a response saying, they'll get back to me once the holidays are over and sure thing, they messaged me the same day they told me they were.

25 February 2026
Unprompted review
Panda Podium logo

Reply from Panda Podium

Great to hear Axel! We look forward to having you back again.

Rated 5 out of 5 stars

Reliable source for China cycling gear.

Made one purchase so far, L-TWOO 1x11 gravel groupset. The product was delivered on time and packaged well. I had a few questions which the team at Panda Podium answered quickly. It's a reliable and good source for China cycling products.

15 October 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for your custom Brent!

Rated 5 out of 5 stars

Buying an integrated handlebar these…

Buying an integrated handlebar these days can be confusing. I appreciated the help from staff pointing me to the EXS Aerover bar — it’s an amazing piece of equipment and by far the best bar I’ve ever used. It’s so good I ordered two more — one for my gravel bike and one for my girlfriend’s bike.

13 October 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

The problem of compatibility in the bike industry can be confusing! Glad we were able to shine some light on it.

Rated 5 out of 5 stars

Amazing service that felt seamless

Amazing service that felt seamless. So seamless I didn't think it would go to plan!

Picture it: ordered a crank based power meter, got the order confirmation but in the meantime decided to try a different crank length. Sent a message and within hours had a reply confirming it was possible and had already been updated and was ready to ship. Not even giants like Amazon can get this stuff right!

New favourite place to buy gear I can be sure is geniune and appears to be backed by Joe. I'm going for the CRW bar/stem to replace my Seka cockpit next as mine is too short.

2 October 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Joe here writing this reply, haha. Let us know if you have any questions about the handlebar!

Rated 5 out of 5 stars

Great company to deal with. Awesome wheelset

I had been considering Chinese wheelsets for the Fairlight Strael I was building. I was really leery of purchasing because I did not know enough about the brands. I stumbled across Panda Podium. Once I discovered what they were about and read reviews my concerns and confusion were gone. i felt confident buying from them. I am now enjoying a 1400g set of 9Velo GV45s. I will definitely use them again!

16 July 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thats great to hear Mark! Hope your wheels bring you many happy miles.

Rated 5 out of 5 stars

Frame and bar purchase

I've purchased a frame and integrated bar from Panda Podium and had a very positive experience. I had several questions as part of my engagement and the comms was good. Once I purchased, the shipping was surprisingly quick, and the packaging (especially considering it was a carbon frame) was top-notch. I will without doubt do business with PP again.

15 July 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

We look forward to having you again Andy. Thanks for the kind words.

Rated 5 out of 5 stars

Fantastic customer service from people…

Fantastic customer service from people who know what they’re doing. I had a wonderful shipping experience and I love the wheels I ordered from Panda. They are my number one stop for new bicycle parts and accessories. Couldn’t be happier with them

30 September 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for the kind words! Humbled!

Rated 5 out of 5 stars

Great experience

Great experience. Ordered my original product and when checking shipping status they were very responsive. Did have one issue that was rectified fast.
Will definitely buy from PP again.

20 November 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

We're always here to help. Thanks for the kind words George.

Rated 5 out of 5 stars

I have brought several items from Panda…

I have brought several items from Panda Podium and recommended them to my friends. It has always been a great experience. Also enjoy the videos that Joe makes.

6 October 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for your custom, and thanks for watching my videos. :)

Rated 5 out of 5 stars

The communication between Panda and the…

The communication between Panda and the consumer is on point! I have ordered several items from Panda and the interaction was beyond great! I have referred several cyclists to Panda and they two have had great experiences.

20 November 2025
Unprompted review

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