They sent me the wrong glasses, then when I tried to contact them I simply got an automated bot response that did not address the problem. After responding to the botted response, they finally ack... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The glasses were correct but the prescription is not what I ordered. No response from customer service.
The sunglasses seem well made, however the sunglasses themselves did not have any branding to indicate the model or brand which I found a bit odd. I ordered the “Rye” model, and I would order them aga... See more
The whole sales process was a piece of textbook crisis management. Issues arose my end and the matter was handled most effectively. Kudos to everyone at Panda Optics. A great bunch of people. Awa... See more
Company replied
2.9
Average
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The glasses were correct but the…
The glasses were correct but the prescription is not what I ordered. No response from customer service.
2 September 2026
Unprompted review
They sent me the wrong glasses
They sent me the wrong glasses, then when I tried to contact them I simply got an automated bot response that did not address the problem.
After responding to the botted response, they finally acknowledged the problem, and said they would send a replacement.
However, after that, I never got a replacement, I never got a refund, and they just ignored all my emails.
They'll more quickly respond to negative reviews here than actual costumers who got wrong orders.
25 August 2026
Unprompted review
The glasses were broken when I pulled…
The glasses were broken when I pulled them out of the box. One of the stems was snapped off. I’d like a refund please
13 July 2026
I have not received my order and cannot…
I have not received my order and cannot track the delivery.
10 June 2026
Very satisfied, but suddenly no response anymore
We’ve placed multiple orders and have been satisfied so far. Unfortunately, we received a pair of glasses that doesn’t fully do what we bought it for. After contacting Panda Optical, we were told we would receive a refund. That was very neat. As a replacement, we ordered a new pair of glasses. This pair has not been delivered so far because we weren’t home, and it’s unclear where the glasses ended up. The refund still hasn’t been received, and our emails are no longer being answered. It’s a shame, because our experiences were good and we even encouraged several friends to place an order as well. Still no reaction after a couple of months. Looks like a scam. Very sad after a good start.
3 May 2026
Great customer service
Originally I ordered glasses for my friend and the package never showed despite being informed that it was delivered, however customer support was extremely accommodating immediately sending a replacement pair for free. Much appreciated!
22 January 2026
Best eyewear brand ever!
The best eyewear brand I’ve ever worked with — their quality is truly outstanding. I wish them all the success!😍🕶
3 October 2025
Excellent Organize Performance
September 26, 2025: I finally received a package at the post office around noon today. I am so glad to receive it today. I discussed the shipping problems with those guys. They already know about my situation around here. I just let you know that a sunglass with plastic frame, I have been looking for. Because I am very allergic to metal products due to skin’s problems ever since I was a small child. I just love the sunglass and a tote case very much. I will plan to go to a vision specialist to put sun lens with prescriptions in my sunglass.
I would like to thank you very much for everything for me. I give you five stars for doing an excellent job! :-)
Thanks
Leslie
Midway, Utah
15 September 2025
Resolved a lost package quickly and…
Resolved a lost package quickly and sent a replacement out with no additional cost sorting me out!
9 September 2025
High quality product, but…
High quality product.
Would been nice to had the packaging well sealed on the delivery time.
17 July 2025
Reply from pandaoptical.com
Dear Customer,
We’re thrilled to hear you’re happy with the high quality of our product—thank you for taking the time to share your feedback!
We truly appreciate you bringing the packaging seal issue to our attention. Please accept our sincere apology for any inconvenience this may have caused. This is something we take very seriously, and we’re already looking into our packaging and shipping processes to ensure tighter seals in all future deliveries. Your input helps us get better, and we’re committed to making this improvement right away.
At Panda Optical, we aim to deliver not just great products, but a seamless experience from start to finish. If you ever have more thoughts or run into any other issues, please don’t hesitate to contact us at support@pandaoptical.com. We’re always here to help.
Thanks again for your understanding and for choosing Panda Optical—we truly value your support!
Best regards,
Panda Optical Team
I sent in my prescription and bought…
I sent in my prescription and bought these glasses with the prescription added, and they arrived without anything, just lenses! They're not even sunglasses; they should be blue-light protection glasses, and that's it. The prescription will be added to the specific order.
17 July 2025
Reply from pandaoptical.com
Dear Customer,
We are truly sorry for the confusion and inconvenience caused to you regarding your order.
After checking your order details, we would like to clarify that your order includes custom prescription lenses, and we arranged the shipment in two separate packages. The prescription lenses were produced and shipped individually, and both packages have been successfully delivered. We also sent a notification email to you in advance to inform you that the order would be shipped in two packages.
Please rest assured that we take full responsibility for every customer's order. We are committed to not only providing high-quality products but also offering perfect services.
If you have any further questions or concerns about your order, please feel free to contact our customer service team at support@pandaoptical.com. We will respond to you promptly and resolve any issues to your satisfaction.
Thank you for your understanding and patience.
I was kept updated about the delay in…
I was kept updated about the delay in order due to prescription needed. Product looks good, but slightly disappointed that the shades came as black instead of blue as per the website.
4 June 2025
Reply from pandaoptical.com
Dear Customer,
Thank you so much for taking the time to share your feedback and for your support of Panda Optical! We truly appreciate your patience regarding the order delay. Prescription lenses require careful craftsmanship and quality checks, which can extend the processing time by a few days. Once your package is shipped, we always send tracking information via email to keep you updated every step of the way.
We're sorry to hear the shade color didn't match your expectation. While we strive to display accurate colors on our website, lighting and shooting angles can sometimes cause slight variations. If you have any concerns about the product or your order, please don’t hesitate to reach out to our customer service team at support@pandaoptical.com. We’re here to help resolve any issues and ensure you’re completely satisfied.
Thank you again for your understanding. We value your trust and hope to serve you better in the future!🥰🥰🥰🥰
Best regards,
Panda Optical Team
These are awesome sunglasses for a…
These are awesome sunglasses for a absolutely fair price! I got me the Avigon and I love them. Thanks so much!
3 June 2025
Unprompted review
Reply from pandaoptical.com
Dear Erik,
Your kind words have brightened our day! Thank you from the bottom of our hearts for taking the time to share your enthusiasm about the Avigon sunglasses. We're thrilled to hear that you love them and feel they offer great value for the price—creating high-quality, affordable eyewear is at the core of what we do at Panda Optical, and your feedback validates our efforts.
Your satisfaction is our greatest motivation, and we're committed to consistently delivering products that exceed expectations. Whether you're looking for more stylish shades in the future or have any suggestions for us, we’d love to be your go-to destination for eyewear.😉😉😉
Stay tuned for our latest collections and exclusive offers by subscribing to our newsletter! Once again, thank you for your support and for choosing Panda Optical. We can't wait to serve you again soon.🥰🥰🥰🥰
Warm regards,
Panda Optical Team
Still not received my order.
2 June 2025
Reply from pandaoptical.com
Dear Customer,
Thank you for taking the time to leave us a comment. We truly appreciate your feedback and understand your concern regarding the status of your order.
We have located your order and confirmed that the package is currently in transit. Due to customs clearance and other logistical factors, the delivery time may be slightly longer than expected. Please rest assured that we are closely monitoring the shipping progress of your package.
We will keep you updated on the logistics information via email. Additionally, our customer service team will contact you shortly to provide a detailed update on the status of your package.
Once again, thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Panda Optical Team
Reply from pandaoptical.com
Dear Valued Customer,
Thank you for taking the time to reach out to us regarding your order. We sincerely appreciate your feedback and understand your frustration about not receiving your sunglasses.
We've conducted a thorough search using all available information but unfortunately, we were unable to locate your order details in our system. To resolve this issue promptly, we kindly invite you to contact our dedicated customer support team at support@pandaoptical.com. Please include any relevant information such as your order number, shipping address, and payment details in your email. This will help us investigate and assist you more efficiently.
Our team is committed to providing you with a satisfactory solution as soon as possible. We apologize for any inconvenience caused and look forward to assisting you further.
Best regards,
I have not received the glass yet!
3 May 2025
Reply from pandaoptical.com
Dear customer,
Thank you very much for taking the time to leave us a message. We found that your order was scheduled for shipment on May 3 and is currently in transit. We will also notify customers of the logistics information of the package by email. The logistics time of the package is generally about 7-15 days. If you have any questions about the order, please feel free to contact our customer service Support@pandaoptical.com.
Thank you for your support and wish you a good day!
Amazing design and price range
Amazing design and price range, really good quality
8 April 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
Thank you from the bottom of our hearts for your glowing review! It's incredibly rewarding to hear that you're impressed with our product's amazing design, price range, and top - notch quality.
We take great pride in every aspect of our product development, from crafting eye - catching designs to ensuring the highest quality standards, all while keeping an affordable price point. Your feedback validates all our hard work and dedication.
If you have any suggestions on how we can make our products even better or if you'd like to see new features in future releases, please don't hesitate to let us know. We value your input immensely. Also, we'd love to see your photos or short reviews of our product in action. You can share them on your social media and tag us @panda_optical_official.
Once again, thank you for choosing our products. We look forward to serving you again in the future!
Best regards,
I have purchave padaluxe AO transition…
I have purchave padaluxe AO transition spectacle with degree. Unfortunately it's not dark enough in the sun. Degree was also not good, not measured properly. Seller seems to have lack of experience. They even measured the eye pupil. Spectacle is making my eyes stress and tired. It's making my blur after using it. I end up using my old spectacle instead. They should refund me 100% for quality like. Spectacle cost me $350
18 March 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you’ve described, but after reviewing our records, it appears there may be some confusion. We have no record of an order matching your description in our system, and our pricing structure has never included charges of the amount you mentioned.
At PandaOptical, we take pride in providing professional, high-quality eyewear services at transparent and fair prices. Every purchase is carefully verified, and our team is dedicated to ensuring customer satisfaction. If you believe there has been an error, we kindly ask you to share your order confirmation or any relevant details (order number, purchase date, etc.) so we can investigate further.
Should any issues arise with an order from our store, we guarantee a 100% satisfaction resolution or a full refund—no exceptions. Our dedicated support team is always ready to assist you directly at support@pandaoptical.com.
We hope to have the opportunity to address your concerns properly and restore your trust in our services.
Best regards,
Cool glasses
Great design. Delivery was good - ordered in a Saturday and arrived the following Friday - well packaged. Really nice glasses and happy I made the purchase
6 April 2025
Unprompted review
Reply from pandaoptical.com
Dear Customer,
Thank you so much for taking the time to share your positive experience! We're extremely delighted that you love the design of our glasses. Our team has put in a great deal of effort to create products that stand out.😊😊
We're also glad the delivery speed and packaging met your expectations. We work closely with our logistics partners to ensure all orders reach customers as quickly as possible, and we always strive to package items securely.
Your satisfaction means the world to us. It’s feedback like yours that keeps us motivated to maintain high standards. If you have any other needs or suggestions, please don’t hesitate to reach out.😉😉😉
Once again, thank you for your support and for choosing our products. We look forward to serving you again in the future!🥰🥰💕💕💕
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.