Panda Drum Reviews 

375
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful sound and high quality of the instruments, noting how incredibly easy they are to play and enjoy every single day. Additionally, people often highlight the exceptionally helpful customer support, mentioning that the team offers prompt assistance whenever questions or small issues arise during the ordering process. Some reviewers were not happy with the delivery service, noting significant shipping delays, tracking problems, and missing items from their recent orders. A few other people also felt that certain instruments produced a tinny sound or arrived with minor defects that required further attention.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful sound and high quality that bring joy to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Quality

People report positive experiences with quality, highlighting wonderfully made instruments that produce... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers praised fast shipping,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

●●UPDATED REVIEW 10/22/25●● After some hiccups with my order customer service reached out and went above and beyond to make things right. Great product and outstanding customer service. Thank you... See more

Rated 5 out of 5 stars

This company does everything well! From packaging to quality control and after-purchase follow-ups, they've been a dream to work with. I bought these Panda drums for my daughter to use in her Alter... See more

Rated 5 out of 5 stars

I needed to correct some details the about the "ship to" address for my purchase, and I was already thinking oh-oh...! But to my joy, finding an understanding person (Sean) to communicate with was eas... See more

Rated 5 out of 5 stars

I received excellent support and information on how to use the Panda Drum. I have grandchildren that are enjoying it as much as I am. It puts their minds in a happy place and mine too. I also came u... See more


Company details

  1. Musical Instrument Store

Written by the company

Create the most soothing sounds within minutes. Find your stillness with Panda Drum.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

375 reviews

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4.6

All reviews

(375)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the Panda

Love the Panda! It is my second one. Bought for our 3 yo granddaughter. I like the tone of the larger ones but this is perfect for her!

27 June 2026
Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever experienced. In fact at one point I thought it too good to be true and my purchase would never materialize. Customer service was always very quick to respond to my concerns. The Drum arrived one day later than expected but frankly it was probably just a postal lag which is pretty common. My daughter in law LOVES the Drum and so do her girls; looks like a couple more drums may be headed their way to complete their drum band…who knows, maybe I’ll join in too 😊 Very impressed with the Customer Service looking out for my concerns; delivery a day late but not a fault of Panda Drum! Incredible customer service should win some type of award! Hope you can tell how happy we all are with Panda Drum and its Representatives.

13 July 2026
Rated 5 out of 5 stars

I can't imagine another musical instrument, that can relax every part of our body and changes our state within seconds. Kudos to you all!

My son and grandson are coming to see me in a few days. My grandson is bringing the Pandra Drum, my son is bringing his drum from home. I accompany them with my Tamborin, which I have been playing for 25 years. Soooo, we are excited to see what we come up with. If we can video, I'll send you the link.
Blessings your way. I'm sure I'll purchase a Panda Drum soon.
andrea adler

23 June 2026
Rated 5 out of 5 stars

Great Product & Excellent Customer Sevice!

Bought myself a Panda Drum for my birthday and just love it!! I am definitely not a musician by any stretch, but thoroughly enjoy the sound healing aspect. There was a slight problem with the drum upon arrival, but Jessica was absolutely incredible in making sure everything was just right—wonderful customer service, indeed!

4 July 2026
Rated 1 out of 5 stars

happy with outcome.

panda drum has contacted me about my review, they took care of the problem in a professional matter happy with the outcome

26 June 2026
Panda Drum logo

Reply from Panda Drum

Hi Thomas,

You were right to be frustrated, and I'm sorry. For 2 days our responses were slower than the standard we hold ourselves to, and it left you feeling unheard. That should never happen, least of all to someone simply asking for help with a return.

The good news: your return was completed and your refund has been fully processed, so everything is resolved on your end. We've also written to you personally.

Thank you for your patience with us, Thomas. We're a small team, and every customer genuinely matters here, even when a return is the outcome. We'd welcome you back any time, and either way, we wish you well.

Panda Drum Team

Rated 5 out of 5 stars

I am really enjoying these drums

I am really enjoying these drums. I’m actually making up my own music instead of using the music book which I will look at also. My grandson has ADHD and I let him use them the other day. He seemed to enjoy them. If he continues to use it, I’m going to give him these drums, and order myself the pro size. These also make great gifts.

18 June 2026
Rated 5 out of 5 stars

Got this for a active 3 1/2yr old ,he…

Got this for a active 3 1/2yr old ,he loves it. He plays it before or after story time before bed . He loves to hike or play at the park ride bike , scooter and hit the gym in the garage . The drum has become part of his relaxing time ,so glad it makes him happy.

15 June 2026
Rated 5 out of 5 stars

Excellent Customer Service!

Excellent Customer Service!
Bought for our Grandson who has moderate to severe autism. Music therapy is included in his IEP to help his verbalizing. I look forward to him using the drum for not only language but soothing him when stressed.

18 June 2026
Rated 4 out of 5 stars

Love the feeling that the tones of the…

Love the feeling that the tones of the drum create - supporting my meditation practice and my counseling practice. Would love to know how much richer the sound of the larger model is. Would have purchased it - but for the price.

16 June 2026
Rated 4 out of 5 stars

Would have given 5 stars but the music…

Would have given 5 stars but the music booklet needs to be improved the print needs to be darker, a comment needs to be added in regard to the dot . Tongues which are hard to see in the printed music and maybe even the numbers on the tongues darker

17 June 2026
Rated 5 out of 5 stars

Your small team are Giants in my eyes ! giants in my eyes…

Your small team are giants in my eyes and heart ! From the moment I opened the box and played the drum to the moment I gave it to my grandson it was pure joy ! Sounds of peace, love, joy! And a child who loves it so much he plays it everyday …. Thank you for being good and honest with your advertisements … this is a wonderful tool for anyone and everyone.
I am buying a few more (one for myself and two for Christmas gifts)…
I recommended this to others already ! (Including a memory care center where I volunteer)

15 June 2026
Rated 5 out of 5 stars

I love my new Panda Drum Pro

I love my new Panda Drum Pro! It has such beautiful, rich, relaxing tones. It is a quality piece and I appreciate all of the extras this generous company provided (drumsticks, songbook, carrying case, etc.) A win for sure!

12 June 2026
Rated 5 out of 5 stars

I ordered the wrong item by mistake

I ordered the wrong item by mistake. Jessica made the exchange process simple... and followed up with me at various points throughout the process to make sure I was up to date on the status of the return receipt, the replacement item order placement, and the shipment delivery.

23 June 2026

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