Panasonic Official UK Store Reviews 

Terrible ecommerce site, the page kept logging me out, refused to save my address, the Verified by Visa kept flashing and glitching, then the system showed two orders!?! Tried to conact on chat but no response.

What a joke of a company. I unfortunately had to deal with them because they bought Technics and I wanted some Technics headphones. I ordered online direct.. The items were supposed to be next-day delivery. I waited ten days. When DHL failed to deliver them the first couple of times, I contacted a Panasonic and the best line of customer service is will pass it on to the relevant team. I never heard anything back from anyone from that team. In fact throughout the entire time I didn't hear anything back from Panasonic and had to contact them three times to clarify what the hell was going on with my order. At no stage did they actually get back to me. I would avoid this company like the plague.

I love Panasonic cameras, but dang I learnt their warranty extension and customer service SUCKS! Warranty is not instant and you have to do a survey... You have to wait 30 days After purchase but no longer than I blieve it is 3 months... Tricky tricky. I used the form a day early and got declined. BAD customer experience

Do not order direct from Panasonic store. £800 goods ordered for next day delivery. They use DHL so package does not get delivered and cannot contact DHL or Panasonic.

My Panasonic Bread-maker is months old. It developed a squeaky noise. I connected Panasonic customer support who arranged collection by repair centre. That was over 2 weeks ago and still not returned. Panasonic just say it has to be repaired. Not acceptable during warranty. Item should have been replaced with a new item. Now I am concerned it will fail or be a risk to my or family safety. Avoid Panasonic. Warranty is not good. Customer service is not good. My advice never buy any Panasonic product.

I bought a 4-in-1 pot on 20 Feb. It was damaged, I talked to the CS, and I request a replacement. And during the weeks after, I need to reconfirm and reconfirm that I need a replacement for over 6 or 7 CS chats that they required.

After, they collected the damaged one, and another weeks past, I received the refund.

Then I buy the pot again on 19 March, (said to be next day delivery). April now, and nothing is received. I call the CS, then re-loop me to another unlimited useless web chat....

That difficult to check with DHL for a delivery case? Panasonic needs more than 10 days and not to have an answer from DHL? Nonsense!

Believe me, their CS will drag you to the hell of frustration. I'm so fk tired for just buying a product from Panasonic.

STRONGLY suggest Turstpilot to have 0 star, or better, some minus Star option.

Panasonic advice to customers is to purchase goods from their website -DO NOT.
There was a problem with delivery, DHL website advising with a photo, that 'Items had been delivered' - however not to the correct address. They have done nothing whatsoever to help... Three calls to customer care, two weeks on... unless I chase nothing happens. I end up out of pocket with no items, scandalous! This is outrageous since I have evidence - that this was down to human error as between Panasonic and DHL they had delivered to the wrong post code!

Very disappointing experience with Panasonic. Wish I'd checked the reviews on here first.

We purchased a Panasonic TV (model TB-43W61AEY) in October 2025 and within a few weeks it began developing intermittent software faults. Apps would freeze, the interface would behave unpredictably and the problem would come and go. For a brand-new TV this was extremely frustrating.

What followed was nearly two months of being passed between Panasonic, the retailer and their authorised repair agent. Communication was poor throughout and updates were almost non-existent. At one stage we were simply told that a part had been “ordered”, but no one could tell us when it might arrive or when the repair would actually take place.

The most frustrating part was Panasonic’s lack of ownership of the situation. Despite the TV being only weeks old and clearly faulty, there was no willingness to resolve the issue promptly and we were expected to keep waiting indefinitely for a repair with no clear timeline.

In the end the retailer stepped in and resolved the situation themselves, which says a lot.

A product failing so quickly is disappointing, but what really lets Panasonic down is the customer support experience. Based on this experience I would not purchase another Panasonic TV, or product, for that matter.

UPDATE
Panasonic contacted me after my initial review but still refuse to replace a brand new NN-CT55JW with a misaligned, unstable door, claiming it is “part of the design.”

This was reported immediately after delivery, yet they continue to treat it as an unwanted return and expect me to pay return costs. I also own an identical model without this issue — the difference is clearly visible side by side.

Extremely poor customer service. No wonder there are so many negative reviews on Trustpilot. I am now pursuing this through my card provider under the Consumer Rights Act 2015.

Would give no stars if I could. Absolutely shocking customer service.
I paid £250 for a Panasonic combination oven to replace the exact same model I already own. The new unit arrived with a faulty door that does not sit square — the bottom drops slightly, meaning the top edge is not level.
I requested an exchange and what followed has been an incredibly frustrating experience. Despite clear photos, Panasonic have repeatedly insisted there is nothing wrong and have effectively dismissed my concerns. I own the same model, and it does not look or behave like this — the difference is obvious.
The door is visibly misaligned and does not close properly. I was told that “in newer models the door is always a little bit misaligned.” Seriously? That is not an acceptable explanation for a brand new appliance. It should meet the standard of satisfactory quality under the Consumer Rights Act 2015.
There is no proper customer service — everything is handled via WhatsApp, and it’s like talking to a brick wall. No accountability, no proper assessment, just repeated scripted responses.
Extremely poor experience. What has happened to Panasonic? This is one of the worst customer service experiences I’ve had

Purchased a microwave that last 8 weeks before totally failing. Panasonic slow to respond, extremely confusing and didn’t offer any sure response meaning I was very unclear on what I should do. Left with a dead microwave, £200 out of pocket and unsure if I’ll get a refund or not.
Poor quality, poor service and a company who clearly do not care.

Absolutely awful experience buying from Panasonic.

Ordered a 65"Oled tv which would really have finished off the look I wanted following some renovation. Tv looked the part but not long after switching on it became glitchy and sometimes 90% of the screen went black (still had sound). I tried factory reset and many different hdmi's but still the same result. I had no choice but to seek their advice for repair.

The customer service was delivered in a very friendly way but they refused to believe their product was faulty. They told me to try the above options which I already had done. Obviously I still had the issues. So again I asked them to repair or replace as was still brand new and under warranty. They still tried to blame things like my sky box so I tried my old tv. No issues whatsoever.

Eventually they sent an engineer who came to my house and said it needed a new main board. Finally I'd been given some justification for my complaints. So now I had to send the tv back to panasonic.

I had agreed to a replacement tv as the deal was so good, to get another oled would have cost me a lot of extra money. The tv arrived safely and they then sent me a message to say they have no models to send me to have issued a refund. That was not what I agreed to so said they'd have to give me another model but not a downgrade. The reply was they couldn't do that but could offer me 10% off another (I'd still have to fork out another £600. So I decided to take the full refund and go elsewhere. This has taken around 5 months to sort out btw.

I will not be getting another panasonic item in my house. Lesson learned. Steer clear is my advice.

Edit 6/3/26: today I received an email from Panasonic stating that I have sent them back a 70 inch Toshiba TV and they want the full refund back, the tv returned or they'll take legal action. I'm glad I took pictures of the tv and box prior to the courier picking it up as I absolutely did send the shoddy tv back that they sold me. I think I'll seek legal advice myself. These lot are absolute scam artists. They better check their warehouse or speak to the courier as I have the evidence that confirms they received the tv without issue. The cheek of these cowboys reaffirms my decision to NEVER buy a Panasonic item ever again. Im rattled, stressed and very angry.

Like other customers I would give no stars if possible. I bought a hairdryer which was described as light weight and would smooth your hair. It was not and did not plus it was so loud you needed earplugs to use it. The Decibel figure was not on their Specification info on their website. Then after many emails Panasonic declined a refund for many reasons mainly time scales for reporting the problem as I missed the 14 day deadline for online purchases and refused to acknowledge that their description of the hairdryer was misleading and the hairdryer was not as described or fit for purpose. I would like other people to know that they should be wary of Panasonic Uk for any purchases as they have no interest in helping you or resolving your issues.

I genuinely wish I had listened to the reviews before buying this Panasonic TV. I made the mistake of blindly trusting the brand name, assuming Panasonic still stood for quality and reliability. That trust cost me a fortune—and a ridiculous amount of stress.

Not long after purchase, the TV started showing blank screens and heavily pixelated images, completely at random. Sometimes it works, sometimes it doesn’t. That’s the worst kind of fault—intermittent, unpredictable, and incredibly frustrating. For something this expensive, this is completely unacceptable.

I did everything right as a customer. I recorded the fault on video and sent clear evidence to Panasonic. Since October, I’ve been stuck in endless back-and-forth conversations with their support team. Months of messages, explanations, waiting, repeating myself—with absolutely no solution. Just delays, generic responses, and zero urgency.

After dragging this out for months, Panasonic finally came back saying they would book a repair—but only after sending me their terms and conditions, basically warning me that if the engineer doesn’t “find” the fault, I’ll be charged for the visit. That felt like a slap in the face.

Anyone with basic technical understanding knows how intermittent faults work. Just because it doesn’t happen on demand doesn’t mean it doesn’t exist. The fault has been recorded. It’s real. Yet Panasonic seems more interested in protecting themselves than supporting a customer who paid a premium for their product.

This whole experience has been stressful, exhausting, and anxiety-inducing. I spent a huge amount of money expecting peace of mind, not months of chasing support, worrying about being blamed, and fearing extra charges for a problem I didn’t cause.

Panasonic has completely failed me—not just in product quality, but in customer care. I no longer trust this brand, and I absolutely would not recommend Panasonic to anyone considering a high-end TV. Learn from my mistake: read the reviews, and don’t assume a brand name guarantees anything anymore. And it is not even one star, its just that I have to rate it anyway

Extremely poor support!

I ordered an OLED TV which arrived after about 6 days. The package was still factory sealed and in good condition. On opening, everything was present. I installed the stand and plugged in the TV. Once I was happy it powered up and could receive a signal, I felt comfortable enough to remove the attached screen-protector film. This is where the problems started.

I do not know if the screen protector left something on the screen, or the screen below was damaged, but there were very visible issues with the screen. Large patches of matte and glossy covering were visible. I am not sure which was meant to be correct for the screen, it was not obvious and there seemed to be no way of removing what was left.

I contacted the Panasonic UK Support web chat only to be told it was easier to communicate on Whatsapp and they would contact me immediately on this medium: This did not happen. I contacted them on Whatsapp and supplied the requested photos, serial number and proof of purchase. I was told they would get back to me very shortly. This did not happen either.

I contacted them early the next day to be told that a 'Technician' was looking at the photos and they would get back to me very soon. I said I did not want to have to go through rejecting the set but did want this to be sorted quickly and efficiently and did not want to have to wait another day for a resolution. I was assured this would not be necessary and that I would be contacted soon. This did not happen either so I contacted them once again the next day to be told that my case required 'higher technical investigation'. At this point asked to be put in touch with the refund department. This was answered by the statement 'refunds and replacements need to be approved from our technical and higher department'.

I looked up my rights and decided to reject the TV under the UK Consumers Act 2015. I filled in the necessary paperwork on the Panasonic UK website and sent the same documentation as previous. I received a reply saying that I should expect a response within 24 hours. Of course, this did not happen.

I contacted Panasonic once again 90 hours after sending my paperwork. They responded 48 hours later with the response 'refunds and replacements need to be approved from our technical and higher department'

It has now been one week since I sent the paperwork, 9 days after initially contacting Panasonic with the issue and 16 days after ordering the set and I am no further forward in receiving a working TV. I have a large TV and all the associated packaging blocking my apartment hallway. Never again Panasonic.

NN-CD88 QS
This is the worse purchase I have made. I read reviews, watched the limited YouTube tutorials , I thought it would be the answer to saving space in our small kitchen. I have always had Panasonic microwaves. I had the naive idea that this purchase would replace our flatbed Panasonic microwave and separate air fryer. What a mistake. I am an experienced cook, and believe me I have really tried to get the best out of this machine. The air fryer function is useless. Unfortunately, I gifted the aforementioned microwave and air fryer that I had, to make me really practice using this one , space is limited in our very small kitchen. I have tried all the combinations, negotiating the online instructions was not easy- I even printed out the mighty tome , but honestly it’s just not good. I absolutely regret the purchase and had to purchase a replacement air fryer too. I have given it 2 stars as the microwave is good as I would hope it would be!!

received my microwave on 06/01/2026 from panasonic, set it up and goes 2 seconds and turns off, on looking further it looks like a faulty return has been sent out, the bottom of the underside of the door has a broken piece out of it, the side panel is loose, then to cap it all there is a cup ring on top off the microwave on the stainless steel, took a video but nowhere to post it, very disappointed for and expensive microwave, i knew i should of bought cheap

Panasonic Direct’s customer service appears to be stuck in the 1960’s with customers talked down as if they are children. I raised a problem about a combination microwave which did not properly cook food on convection and an oven thermometer confirmed it was not heating correctly. It was collected for repair despite my requesting a refund, and I was REPEATEDLY told that due to “the terms and conditions of the warranty” a refund was not possible. Fortunately, I checked the Consumer Rights Act 2015 and discovered I was entitled to a refund within the first 30 days, and as my request was made on day 29, a refund was grudgingly agreed. The unit was with Panasonic’s service agent but they would not refund until it was back in their warehouse and, once repaired, it would be returned for me to securely pack it for collection. I agreed but suggested I be paid for my labours and perhaps their service agent could pack it instead and, miraculously, they arranged for it to be returned without my intervention. My refund would now be given when the unit was collected and I was left in no doubt this was being done as a gesture of goodwill otherwise I would have to wait. Several delays later a refund was finally provided almost five weeks since it went for repair. A diatribe of an email then followed which pointedly said there was no fault, that I did not know how to operate the oven, and this despite the service agent advising they had replaced a faulty temperature control card and that this is a common fault! Absolutely appalling “service” which appears to be policy - they don’t deserve one star.

We bought a breadmaker from Panasonic online, we have had three Panasonic breadmakers before.

When it arrived it was a different shape from previous ones, wider and taller and difficult for our small kitchen so I decided to return it unused. Other online retailers like Lakeland, John Lewis etc have really easy returns systems but I had to telephone Panasonic, go through a long process on the phone, then was told I would have to pay for return postage.

I said, quite politely, that I would be telling all my friends not to buy from Panasonic and the operator said I was being 'threatening', which of course made me really angry.

So their products might be OK for you but Do Not Buy from the Panasonic online shop. Plenty of other retailers available, Lakeland were very helpful when our previous model broke while still in guarantee.

This feedback is about Panasonic Direct website, I have to say - I never came across such worse customer service before in my life. They delivered a brand new TV (as faulty), contacted them which took them 2 weeks to collect for replacement and they themself have no clue when it will be replaced. Each time I call - they through process and procedure at me. Agents are awful to talk to, they always come with robotic response instead of solving the issue.

I wish I can give something in Minus , as i ordered microwave from panasonic , DHL got the parcel , and it's been 7 days now they haven't delivered , and saying they will update me and all and they will deliver it today it's been 5 days they are saying it everyday, rubbish service , never going to use DHL , worst service guy's don't use this company and to call customer services you have to pay really, you are not that posh rubbish company

And the customer service don't even compensate and really rude no apology , worst experience with such a good company it used to be but now I don't know who is Handeling this

Rubbish pathetic