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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, finding the booking process easy and the collection and delivery reliable and on time. People appreciate the good pricing and the provision of bike boxes and packing materials, which simplifies the preparation process. Reviewers often highlight the use of APC couriers as a positive aspect, noting the careful handling of goods. However, some customers also noted significant issues with delayed collections and deliveries, with some parcels taking much longer than expected. There are complaints about drivers not attempting collection, vans being full, and difficulties in contacting customer service, as the company uses third-party transporters. A few other people also felt that there were unexpected charges for oversized parcels or additional fees for rebooking, leading to dissatisfaction and a perception of poor value.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as efficient... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting excellent and efficient... See more

Price

People report ambiguous experiences with price, with some reviewers finding the pricing to be awesome, good,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Paisley Freight advertise bicycle shipping so I would say it's reasonable to assume that a standard bike box used to ship bikes would be within their maximum size. It isn't. I got charged an extra £20... See more

Rated 5 out of 5 stars

I had a bicycle collected from Plymouth and shipped to London. It arrived the next day safe and sound at the time they notified me it would be arriving. Paisley were recommended on a cyclist forum. I... See more

Rated 5 out of 5 stars

Heard about Paisley Freight from my son-in-law, (who uses them all the time) but was sceptical as they were the cheapest by far for my item. It was very easy to book online, they picked up the item... See more

Rated 5 out of 5 stars

I want to report an excellent experience with Paisley Freight. I bought a mountain bike on Ebay and arranged to have it shipped to me in Scotland from Kent. The price was good, they provided a bike bo... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

3.0

Average

TrustScore 3 out of 5

741 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

False Oversized money grab charge

Measured a car roll bar (120cm x 35cm x 20cm) and when entering dimensions I over measured and said it was larger than it actually was and it got collected and update said out for delivery and then get an email saying it's over their max size restrictions even though their website allowed me to enter it fine and said it was under their size restrictions and need to pay £20 to release it when the original cost was £28 so nearly double now even though it's within their size limits by quite a lot so it's now cost me £48 to deliver.

Used loads in the past for car items and wheels but now they're bigger and greedier so won't use again and will share this across all the forums I'm in to avoid them in the future

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Money Grab

Like other reviewers, they charged me £25 oversize fee claiming my bike box was a couple of centimeters over their 160cm limit. It was shipped to me by Royal Mail no problem. I wouldn't use them again.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Paddling board…

I had a parcel for collection contacted paisley frieght booked on line and the rest was so easy they collected and delivered to me the nxt day great service as alway5.*****highly recommend 👍

12 March 2025
Unprompted review
Rated 5 out of 5 stars

I used this company to post a car wheel.

My first occasion to use this company. Cheap and cheerful and very efficient - with no hidden costs. Very good value for money and a system that includes tracked door to door pick up and delivery if you wish. I would certainly use this service again.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

First class service

Very easy to use web site,first class service from start to finish.Will use them again and tell others about the great service received.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs .. liars and charge you more money

Used these guys lots and lots over the years for bikes .. always been very happy until this time
Booked a collection for Monday 24th February and on the said date received an e mail stating could not collect as no one in ?? This was at 9.08am?? Someone was in and the ring doorbell confirmed no attempt had been made to collect let alone come down the path to the door 😡
This company sub contract so obviously some other company decided they were to busy so said tried to collect and couldn’t .. total lies … so i paid extra £9.99 to re book 😡 … and sent e mail to paisley freight asking for proof of attempted collection as I have evidence via my ring door bell no one tried or attempted collection 😡
No reply and still charged me £9.99 for lying stating could not collect due too no one in .. no collection attempt was made and I have the video evidence to prove this 😡 will never ever use this company again as they cannot even be bothered to reply to a e mail relating to the incident as they know their sub contractors are liars … avoid at all cost 😡😡😡

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid !!!

Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! )
Joke!!!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic! I had a quick response to my email prior to booking the service. Great value. Delivery went smoothly and arrived within 24 hours of collection.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Booking, uplift and delivery were spot-on.
That's it. Couldn't have expected better.

24 January 2025
Unprompted review
Rated 4 out of 5 stars

Efficient and simply order process

Efficient and simply order process. Great tracking facility. Only negative points are that I used the 'Leave in a safe place' option and requested the Bike Box to be left behind my garage. It was left next to my front door. And the Bike Box is just a little bit too narrow. Otherwise all good. Fast turn around and packaging materials are good.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Paisley freight are very good at…

Paisley freight are very good at logistics.
I can recommend them to anyone needing anything picked up and delivered that is stipulated on there online portal.
All carriers involved are professional and transparent.
They done a great job for me and I was very impressed with them. A+++++
I will use them again definitely.
Keep up the good work everyone.
Kind regards
Costas from West London

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt collection & delivery

Very prompt collection, with 1 hour collection time frame given early in the day of collection which means that you do not have to sit and wait for the whole day. Delivery on date as initially communicated. Thanks will strongly recommend .

19 December 2024
Unprompted review
Rated 5 out of 5 stars

All good

Mixed reviews for the bike delivery service but mine went flawlessly. I chose the package which provided the box and packing materials and the buyer commented on how it looked like they'd been very careful with the box. Arrived the next day from North of Scotland to England.

6 December 2024
Unprompted review

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