excellent and responsive customer service. We ordered two pots of barn paint, but when they arrived, one had leaked. I emailed Paint Outlet, and had a response within an hour. A further pot of... See more
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See what reviewers are saying
Paint okay but fedx delivery company not so good change delivery date from Thursday till Monday. They fail to deliver then had to chase them up on Wednesday they finally delivered paint on Thursday mo... See more
Tester provided accurate view of Sage Green. Paint was delivered in promised timeframe and well packaged. Paint was easy to apply and covered previously painted pebble dashed surface well. Looks... See more
We thought the cost of the sample was somewhat high at first, but then, when we appreciated that the item was delivered next day by courier, it seemed quite reasonable! The paint itself was sufficient... See more
Company details
Written by the company
Paint outlet offers high quality domestic, commercial and industrial grade decorating products. Only stocking Products which have been scientifically tested and proven to be effective against common decorating problems such as peeling, flaking, corrosion, contraction and discolouration. Paints, primers, additives and sealers, which normally are over priced and only offered to corporate or trade businesses, are offered at the lowest price possible and offered to the public rather than just business, this is what makes us PaintOutlet.co.uk
Contact info
UNIT 7 Queens Mill Business Centre, HD1 3RR, Huddersfield, United Kingdom
- 0330 330 9824
- INFO@paintoutlet.co.uk
- paintoutlet.co.uk
4.6
Excellent
153 reviews
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Hasn’t replied to negative reviews
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Excellent service
Excellent service. Paint arrived within 2 days of ordering, we've had 2 5.ltr now for our kitchen, we will be ordering more for the rest of the house.
13 June 2023
Used PaintOutlet again.
Used PaintOutlet last year for drive products and was very pleased with the service and product I purchased. Used them again this year for the same product.
30 May 2023
Samples never arrived!
13 April 2023
Problems with product but customer service good.
Delivery on time but that was the only good thing. Paint doesn’t match previous identical purchase. Paint full of sizeable clumps of solids that remain even after vigorous mixing. Fine solid residue left on wall after application.
Having received a response from PaintOutlet promising a resolution there was further disappointment when the customer service telephone line goes through to an answer machine. Tried calling four times. Left a message to call me but no call back after 4 days (admittedly 2 of them over the weekend). I’ll wait a couple more days and then change review to no stars if no further contact.
Update: PaintOutlet have been very helpful in trying to resolve these issues for us. We are still left with considerable extra work to do but I don’t think PaintOutlet could have done more to assist. I have added a couple of stars taking this into account.
5 April 2023
Reply from PaintOutlet.co.uk
Hello, JB. We hope you are doing well!
We are sorry to hear that you had a this experience with your product. We apologise for any inconvenience this may have caused you up till this time.
Rest assured that we have reported your concern to our relevant team to ensure that this issue is resolved as soon as possible. We are extremely disappointed that we let this happen, and we want to make it right for you.
We would like to offer you a full resolution to this issue, and we invite you to give us a call at 0330 330 9824 at your earliest convenience so that we can discuss this matter further and find a solution that meets your needs.
Your satisfaction is our top priority, and we are committed to making things right for you.
Thank you for sharing your feedback with us. We value your opinion and appreciate the opportunity to improve our products and services.
This is not a usual circumstance for us, and we hope to have the chance to make this right for you and hope to regain your trust in our brand.
Huge apologies again JB, have a great day ahead :)
Best regards,
Paintoutet.co.uk :)
Edit: Thank you for your response, we have tried getting in touch with you via email multiple times as there was no contact number left on the account, although there was no luck in getting a response from you - we understand if you had not had chance to reply yet :). We are very eager to provide a solution and would be great if you could either email us your contact number at Info@paintoutlet.co.uk or leave a message for us on live chat with your order number and phone number, we'd more than happy to resolve this issue for you,
Thanks again
Update: We highly appreciate your honest feedback and sincerely apologise again for the inconvenience caused. We would be grateful for the opportunity to serve you again in the future. and please do not hesitate to reach out to us if you require anything further. Best regards from the team at paintoutlet.co.uk.
The quality of the paint is great
The quality of the paint is great, easy to apply and looks amazing. Customer service is fantastic too, I missed my introductory discount but they refunded me the difference no problem. Amazing!
27 March 2023
Reply from PaintOutlet.co.uk
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the quality of our paint to be great and that the application process was easy for you. We take pride in providing high-quality products to our customers, and your positive feedback reaffirms the efforts we put in to achieve this goal.
We are also delighted to hear that you had a great experience with our customer service team. We understand that sometimes, things don't always go as planned, but we always strive to make it right for our customers. It's great to hear that we were able to assist you promptly and to your satisfaction.
We appreciate your business and look forward to serving you again in the future. If you need any further assistance, please do not hesitate to reach out to us.
Best regards,
Panitoutlet.co.uk
Great service
29 March 2023
Unprompted review
Excellent packaging
Delivered within 3 days ...really well packed ..lid securely taped..cardboard crush inserts at both ends of box ...thank you
2 February 2023
Paint was delivered on time
Paint was delivered on time, well packed. The paint is very thick compared to ordinary emulsion. Only problem I had, was, I live alone, I'm a female in my 60s, I struggled to get the lud off, very difficult.
30 January 2023
Reply from PaintOutlet.co.uk
Dear valued customer, Hope you are doing well today!
Thank you for taking the time to share your feedback with us. We are glad to hear that your paint was delivered on time and in good condition.
We understand that the thickness of one of the paints you bought from us may require thinning according to your needs, and we apologise for any inconvenience this may have caused.
We are also very sorry you had difficulties opening the paint lid. Although we use only the safest, premium and tracked shipping, we always need to go the extra mile to ensure that the paint lids are securely fastened to prevent spillage or damage and remain secure during transit to your door ensuring that you get your package safely, so we sincerely apologise for the difficulties you experienced in opening the paint lid.
We appreciate you bringing this to our attention, and we will definitely take this into consideration to improve the packaging of our products to make it more accessible to all of our customers.
We also deeply appreciate your business and hope that you are happy with the quality of our paint. If you have any further concerns or suggestions or need us to make anything right for you, please feel free to reach out to us. We would be more than happy to assist you and cater to your specific needs or special requirements.
Best regards,
Paintoutlet.co.uk
Well packaged
Well packaged, arrived at specified time. Order was wrong, but contacted them and they rectified the next day.
10 January 2023
Excellent!
Bought insulation paint from this supplier and it’s the best paint I have ever used. Definitely keeps the warmth in especially with my bedroom in the attic it’s constantly cold. I got the colour bagels and it’s beautiful!
23 December 2022
Unprompted review
Best paint I've ever used
Best paint I've ever used. Nice consistency. Great coverage of wall.
7 December 2022
Rich colour paint
Rich colour paint. Used duck egg blue. Fantastic coverage. It looks lovely.
20 November 2022
Unprompted review
Great quality paint
Great quality paint. We ordered the terracotta and the colour is vibrant and not dull. It makes the room feel warm. It’s very easy to apply and the coverage is great
1 November 2022
Unprompted review
Fab colour easy application
Fab colour easy application. Thanks guys
18 November 2022
Unprompted review
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