Paessler PRTG Reviews 1,159

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

SMB. Used Free PRTG (<100 sensors) since PRTG came on market (a looong time ago). It has always worked as configured and expected. It is fantastically flexible and is used fully at two geographical... See more

Company replied

Rated 2 out of 5 stars

Licensing prices have gone thru the roof for a product that really does not match value for the price we're paying. Even after a generous discount, we're 200% up on license cost.

Company replied

Rated 5 out of 5 stars

Clean UI, easy to use for causal usecase while allowing experts to config more detail configuration. Love the onboarding process which guides me through all basic steps i need to take for the setup. A... See more

Company replied

Rated 5 out of 5 stars

PRTG Provides us a rich experience in handling Network & Server devices with quality sensors. We are able to get both Realtime as well as historic data with multiple custom attributes. Moreover MIB's... See more

Company replied

Company details

  1. Software Company

About Paessler PRTG

Written by the company

Since 1997, we offer monitoring solutions for businesses across all industries and all sizes, from SMB to large enterprises. Today, more than 500,000 users in over 170 countries rely on PRTG and other Paessler solutions to monitor their complex IT, OT and IoT infrastructures.

Discover our 3 Paessler PRTG products:

PRTG Network Monitor

Keep an eye on all systems, devices, traffic & more

- Best fit for small & medium environments
- Start monitoring with our on-premises solution
- Perpetual license

PRTG Enterprise Monitor

Scalable software for monitoring large IT infrastructures

- For large & very large environments
- Keep an eye on your business services, SLAs, and entire IT system
- Get started with our most scalable enterprise network monitoring software

PRTG Hosted Monitor

Leave the hosting to us

- For cloud and hybrid IT infrastructures
- Monitor up systems, devices, application and services
- Suited for small to large environments
- Start monitoring with our cloud-based monitoring solution

Learn more about Paessler and PRTG at www.paessler.com/company/about-us


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Tools is very good and useful in…

Tools is very good and useful in analysis of network monitoring. Desktop and services are very useful and recommend to use other people also.
I am very thankful of PRTG for their fantastic tools for providing me.

Thanks & regards

Vinod

2 November 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Vinod,
Thanks for sharing your review with us and the community!

Cheers,
Paessler AG

Rated 5 out of 5 stars

German Engineering at Its Finest!

Tons of features, options and excellent documentation. Free version is a great gift for small home network users - Thank you Paessler. Learning curve can be a bit steep but it worth its weigh in gold.

23 October 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you for leaving us a review! Feel free and have a look a our "How-to Guides" (paessler.com/support/how-to)

Cheers,
Paessler AG

Rated 4 out of 5 stars

good useful business tool

good useful business tool, need care and understanding (learning on practice) meanwhile.. Much thanks to developers!

20 October 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you for leaving us a review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

better sleep!

It's great knowing if one of the 15 million things in our environment isn't working properly - helping us avoid as many phone calls as possible.

30 September 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

We're happy that you're happy! Thanks for leaving us a review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

So Far So Good

So Far So Good, Will Update my review in 30 Days so I can try FREE Version. Sorry Paessler, I dont have a credit or debit card.

31 August 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Aaron,
thanks for leaving us a review. If you have any questions feel free to contact our support@paessler.com team.

Cheers,
Paessler AG

Rated 3 out of 5 stars

Monitoring event viewer

Hi,
I have a question. Is it possible to monitor the event viewer in PRTG? If so, how does it use technology.
Thank you for your response.

24 August 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Hi,
you can use the Event Log (Windows API) Sensor for monitoring in PRTG. Feel free and have a look at this page for more details: paessler.com/log-monitoring
Do not hesitate to contact our support@paessler.com team if you have further questions about this topic.

Cheers,
Paessler AG

Rated 5 out of 5 stars

Fast to become useful and easy to administer

I have installed and managed at least a dozen different monitoring and alerting systems over the last 30 years and PRTG is one of the easiest to install and manage. There are others with slicker interfaces but PRTG gets you up and operational almost immediately where others will take months to become functional. Their update system is the easiest to apply. It is essentially one click to upgrade all the primary servers and probes within a PRTG environment.

17 August 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Tom,
Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it.

Cheers,
Paessler AG

Rated 4 out of 5 stars

PRTG is a Great Tool

PRTG is a Great Tool. After many many years using PRTG i finally got around to creating a map! now using it as my network admin Heat Map!

4 August 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Ben,
Thanks for sharing your review with us and the community! You can find more information about maps on our homepage or on our YouTube channel.

Cheers,
Paessler AG

Rated 5 out of 5 stars

Great product

Great product. Been a user (business) for about 5 years at the 5000 sensor license. Best feature - fast interface. Seriously, if you're used to certain "big" monitoring solutions this is an order of magnitude faster. Easy to get going off the bat to just explore what you can monitor. I'm on the network side and we use this internally for our team. The "standard monitoring" tool here that generates tickets is another product (the big one) that has a terribly slow interface, and requires 10x the proc/mem to run - also runs on the same OS.

PROs:
-FAST interface, especially compared to other Enterprise monitoring products
-Easy to configure default settings for SNMP to get going - the hierarchical design of these settings being pushed down to devices under locations is a real time saver
-Licensing is very fair
-Configurable maps with public view (no login) - helps when you want to let a non-technical user see some monitoring for something specific
-Upgrade available from web console with overview of release notes and links directly to page with more details
-Support team is easy to work with and has been quick to respond
-Free sensors to play with for the unlicensed version if you want to get your feet wet or play with it at home

CONs:
-Windows only - would like to eventually see a Linux release - but with the current stability and performance it doesn't seem to be an issue.
-Maps can leave a bit to be desired if you want to use this as an Ops "dashboard"
-netflow/ipfix display is lacking - with that said I wouldn't deduct any stars. This product isn't marketed as a flow collector, and most organizations are (or should be) running a dedicated flow collector.
-Adding custom MIBs needs to be done from the server directly, you can't do this via the web interface. It's easy to do this via the server, but users that may not have access to the server directly should be able to add MIBs (RBAC and all of that).

All in all a great product that should be considered for any monitoring solution bake off with other vendors. It looks like they have ServiceNow integration at this point so probably a contender to the top name.

30 July 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you so much for taking the time to leave us this amazing review! We are happy that you are enjoying PRTG and we love hearing about how you are using it.

We are planning to expand our portfolio with a so-called multi-platform probe for PRTG to simplify the monitoring of network areas where a Windows probe is not suitable.

Feel free and have a look at our roadmap (paessler.com/prtg/roadmap) to get an overview of PRTG features we are currently working on or will work on in the future. We are collecting feedback via survey to help us develop some of our new features and we would love to get your opinions.

Cheers,
Paessler AG

Rated 4 out of 5 stars

I must admit the help provided by…

I must admit the help provided by support through help forum are very efficient and helpful !
Thanks a lot, it helped me to solve a few problems i could turn around without any result if done all by myself.
Mant thanks.

14 June 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

We're happy that our knowledge base was helpful for you. Thanks for leaving us a review!

Cheers,
Paessler AG

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