Dishonest company
Pre-ordered 2 stools in store in June 2024 with a promised delivery for October. Received an email stating the order will be delayed until January due to 'shipping delays'. Unfortunately these were intended for use on Christmas day, so after requesting a refund I was told refunds are not issued for shipping delays. Not sure how a company expects customers to wait months for orders past the promised date and accepts no accountability for delays forcing the customer to wait months on end. Who's control is my purchase arriving to me in then? It is now the end of February and still no sign or update on the order. I contacted the store and requested a refund, again being denied and hung up on over the phone. The business practices at this store are disingenuous, rude and illegal. I have now contacted the ACCC as I am left with no alternative. It is within consumer right to receive a refund for a product I have not received. If you are not able to offer refunds for stock that is delayed for months, then you should not be offering pre-orders with a promised arrival date. Perhaps a store policy and customer care re-evaluation is required on their end that will provide a better shopping experience for everyone.