I purchased the Pacsafe® EXP 12" anti theft sling crossbody. it was expensive but the quality is definitely worth the price. I cant find a single negative and i'm glad that I purchased this bag. De... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
Company replied
This is the first time I've ordered something from this brand even though I've known about their products for some time. I needed a reliable crossbody bag for my travels and decided on this particular... See more
Company replied
Easy tranaction at all stages with speedy delivery and a high quality product. After having her purse pickpocketed from her handbag on the Paris Metro I bought this for my wife to ensure it doesn’... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing
Disappointed as the bag looked very different from the pictures on the website. The return process is not straightforward.
1 June 2026
Reply from Pacsafe UK
We're sorry to hear that the bag did not meet your expectations and that it appeared different from what you were expecting based on the images shown on our website.
We also regret that you found the returns process less straightforward than it should have been. We are continually looking for ways to improve both our product presentation and customer experience, and feedback such as yours is invaluable in helping us do that.
We appreciate you giving Pacsafe a try and thank you for sharing your honest comments with us.
Kind Regards,
The Pacsafe Team
Great bag
Great bag. Confident it will keep my things safe. So good you can extend size if needed.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your bag and that the security features give you confidence that your belongings are protected.
It's also great to know you're making use of the expandable design. Having the flexibility to increase the capacity when needed can make all the difference when travelling or out and about.
Thank you for choosing Pacsafe, and we hope your bag serves you well for many years to come.
Kind Regards,
The Pacsafe Team
Quick delivery and excellent product
Quick delivery and excellent product. Good to ssee recycling in action
28 May 2026
Reply from Pacsafe UK
We're really please to hear that your order arrived quickly and that you're pleased with the product.
It's especially rewarding to know that our commitment to using recycled materials is appreciated. Sustainability is an important part of what we do, and we're always looking for ways to reduce our environmental impact while creating durable, long-lasting products.
Thank you for your support and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Love my new bag (8L backpack)
Love my new bag (8L backpack), the number of pockets and safety features are great! Fast delivery as well. Couldn't be a more satisfied costumer.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're loving your new 8L backpack. The combination of thoughtful organisation, multiple pockets and anti-theft features is designed to make carrying your essentials both easy and secure, so it's wonderful to know it's working well for you.
We're also pleased that your order arrived quickly and that your overall experience met your expectations.
Thank you for choosing Pacsafe. We hope your new backpack accompanies you on many great adventures ahead!
Kind Regards,
The Pacsafe Team
Zips are a pain, 10/10. 👌
First thought was that the front zip was a pain in the arse to open, had to follow instructions to figure it out, 10/10.
Exactly what you want from an anti-theft bag.
Delivered super quickly and despite being 25L it’s not overly massive or thick, fits a camera bag and a cased laptop in it while still having plenty of room.
28 May 2026
Reply from Pacsafe UK
We had to smile at your first impression of the front zip! It's true that our anti-theft features can take a little getting used to, but it's great to hear that once you'd figured it out, you appreciated exactly why it's designed that way. As you say, that's exactly what you want from an anti-theft bag!
Delighted also that you're finding the 25L size practical and spacious without feeling bulky. It's great to know it comfortably fits your camera bag, laptop and plenty more while remaining easy to carry.
Thank you for your kind comments about our delivery service and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you like the design and found the bag easy to access. We work hard to create products that combine convenience with security, so it's great to know those features are working well for you.
We hope your Pacsafe continues to serve you well on many adventures to come.
Kind regards,
The Pacsafe Team
Easy to navigate site
Easy to navigate site. Great delivery service - arrived day after ordering.
28 May 2026
Reply from Pacsafe UK
We're pleased to hear you found our website easy to navigate and that your order arrived so quickly. We work hard to provide a smooth shopping experience from start to finish, so it's great to know we delivered on both service and delivery.
We hope you enjoy using your new Pacsafe product and thank you for choosing us.
Kind regards
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you find the product strong and well thought out. Our goal is to create products that are both practical and reliable, so it's great to know that this has come across in the design.
We hope you enjoy using your Pacsafe product for many years to come.
Kind regards,
The Pacsafe Team
High quality travel security items
High quality travel security items. I have a very nice day pack and a bum bag that carries the travel essentials.
16 March 2026
Reply from Pacsafe UK
We’re delighted to hear you are enjoying your Pacsafe products and that they are helping keep your travel essentials secure whilst on the go.
It’s great to hear the day pack and bum bag are working so well for you, and we really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Great anti-theft travel bag
Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essentials. I have yet to use it but seems a good quality product.
5 May 2026
Reply from Pacsafe UK
We’re so pleased to hear your order arrived safely and on time, and that the bag is just the right size for your holiday essentials.
It’s great to hear you’re happy with the anti-theft features and waterproof design, we hope it serves you really well on your travels. Thank you again for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
The sign up discount code did not work…
The sign up discount code did not work when try to applied. But the bags are excellent and the quality are amazing.
5 May 2026
Reply from Pacsafe UK
We are really pleased to hear you’re happy with your purchase.
We’re sorry to hear the sign-up discount code did not work for you at checkout. Some promotional codes do not apply to sale items or cannot be combined with other offers, but we completely understand your frustration. Please feel free to contact our customer service team directly at customercare@pacsafe.co.uk and we’ll be happy to look into this for you.
Thank you again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re happy with the bag and its quality.
We really appreciate your support and hope the bag serves you well for many years to come.
Kind regards,
The Pacsafe Team
great product
5 May 2026
Reply from Pacsafe UK
We are so pleased to hear you’re happy with your Pacsafe product.
We really appreciate your support and hope you continue to enjoy using it.
Kind regards,
The Pacsafe Team
Incredibly secure, fashionable and well designed bags
The bags are incredible secure and well thought out. It would be hard for pickpockets to succeed. The bags are designed well, fashionable and there is a great range of colours. The company was also very accommodating in delaying my delivery as when I ordered I was on vacation.
5 May 2026
Reply from Pacsafe UK
We’re delighted to hear you appreciate the security features and thoughtful design of our bags, as well as the range of colours available.
It’s also great to know our team could help accommodate your delivery while you were away on holiday. We always try our best to help where we can.
Thank you again for your support and kind feedback.
Kind regards,
The Pacsafe Team
Great Product efficient delivery.
30 April 2026
Reply from Pacsafe UK
We’re delighted to hear you’re happy with the product and that the delivery service was efficient.
We really appreciate your support and hope you continue to enjoy using your Pacsafe product.
Kind regards,
The Pacsafe Team
A useful and comfortable bag to carry
A useful and comfortable bag to carry, I like the extra strap on the side away from the crossbody strap. I can't wear a backpack, having had two mastectomies and axillary surgery, but this will be great for walking trips.
5 May 2026
Reply from Pacsafe UK
We’re so pleased to hear that you’ve found the bag both comfortable and practical, and that the additional strap has been particularly useful for you.
It’s wonderful to know the bag provides an alternative to a backpack and will hopefully make your walking trips more comfortable and enjoyable. We truly appreciate you taking the time to share your experience.
Kind regards,
The Pacsafe Team
Quality product, excellent service.
The pac safe product is quality and the service is excellent.
I thoroughly recommend and will be buying more products for sure
6 May 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with both the quality of the product and the service you received.
Your recommendation means a great deal to us, and we’re thrilled to hear you’ll be returning for more products in the future. We really appreciate your support.
Kind regards,
The Pacsafe Team
ideal bag for those regular travelers wanting a strong bag
Having used their other products from wallets to mesh this was a must buy, no I have used it through major travel hubs it works great as a carry on or backpack at your destination
6 May 2026
Reply from Pacsafe UK
Thank you for your continued support and for choosing another Pacsafe product. We’re delighted to hear that, after using our wallets and security mesh, this bag felt like a must-buy for your travels.
It’s great to know it has performed so well through major travel hubs and works perfectly both as a carry-on and as a backpack at your destination. We really appreciate you taking the time to share your experience.
Kind regards,
The Pacsafe Team
Pleased with style, quality and safety features
Products arrived quickly. Very pleased with the style, quality and safety features of the products.
6 May 2026
Reply from Pacsafe UK
We’re so pleased to hear your products arrived quickly and that you’re happy with the style, quality, and anti-theft safety features.
We really appreciate your support and hope you enjoy using your Pacsafe products for many years to come.
Kind regards,
The Pacsafe Team
Great rucksack
5 May 2026
Reply from Pacsafe UK
We’re delighted to hear you’re happy with your rucksack and hope it serves you well on many adventures ahead.
We really appreciate your support.
Kind regards,
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.