packsmart.dk Reviews 

523
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its impressively fast shipping and efficient order processing. Many people appreciate the high quality of the products and the wide selection available, making it easy to find what they need. Reviewers also highlight the excellent service, noting the helpful and friendly staff who provide exceptional support. The overall purchasing journey is described as smooth, from easy website navigation to reliable packaging. Many consumers particularly value the thoughtful inclusion of personalized notes in their packages, which adds a special touch to their orders.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and good value for... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, consistently praising the high quality of products and gear... See more

Order

Consumers express high satisfaction with the ordering process, noting it is super easy, smooth, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It wasn't easy finding a european shop that carried the bag i wanted which is why i was happy to find packsmart. There were internal delays with the shipping firm (the shipping firm just hadn't proces... See more

Company replied

Rated 5 out of 5 stars

I recently ordered from Packsmart.dk and I’m absolutely impressed! The stock information was 100% accurate, so I knew right away the items were available. The shipping was incredibly fast – much qui... See more

Company replied

Rated 5 out of 5 stars

I really like your website and product selection (if you could add Able Carry products that would be great)! The ordering process was smooth, the shipping fast / well packed and I really love the pers... See more

Company replied

Rated 5 out of 5 stars

Great service, great site, I recommend! Many choices of bags and equipment, EDC organization. Very correct prices , availability and fast shipping with a touch of customization. Thank you again for... See more

Company replied


Company details

  1. Bags and Luggage Store
  2. Bag Shop
  3. Handbags Shop
  4. Leather Goods Store
  5. Outdoor Clothing and Equipment Shop

About packsmart.dk

Written by the company

Velkommen til packsmart.dk.

Hos Packsmart tilbyder vi et eksklusivt udvalg af tasker og rejseudstyr. Vi gør os umage for at udvælge de bedste mærker fra hele verden og gøre dem tilgængelige for dig. Vi er autoriseret forhandler af mærker som Alpaka, Bellroy, Evergoods, Matador Equipment, Eagle Creek, Peak Design og mange flere. Vores ambition er ikke at have verdens største udvalg, men at sammensætte et sortiment, hvor hvert produkt er nøje udvalgt for sin funktion og kvalitet.

✔ Levering 1-3 hverdage
✔ Fri fragt over 499 DKK
✔ 60 dages returret
✔ Support alle hverdage kl. 9-16

Hvis du har spørgsmål, er vi altid klar til at hjælpe. Du kan ringe til os på +45 30 40 80 72 alle hverdage (kl. 9–16) eller skrive til kundeservice@packsmart.dk. Vi bestræber os på at besvare alle henvendelser inden for 12 timer.


Contact info

5.0

Excellent

TrustScore 5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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5.0

All reviews

(523)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Backpacker

Well packed, fast delivery. Great experience shopping with packsmart

14 February 2025
packsmart.dk logo

Reply from packsmart.dk

I’m so happy to hear that, Willem! I really appreciate you took the time to leave us a review. Thank you!

Wishing you a wonderful day.

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Excellent delivery and packaging

Excellent delivery and packaging. Following question were answered fast and on point! Will order more from them!

17 February 2025
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Reply from packsmart.dk

Thank you so much for your review, Selim! I really appreciate it.

We look forward to serving you again 😊

Thanks for your support!

Best regards
Julius / Packsmart

Rated 5 out of 5 stars

Peak Design Travel Backpack

I bought a Peak Design Travel Backpack 45L from Packsmart DK’s outlet, but when I got it, it looked just like a brand-new one. Exactly as they described. The ordering process was smooth, and delivery was quick. No complaints at all.

15 February 2025
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Reply from packsmart.dk

Hi Cao,

Thank you so much for your review! It’s great to hear that you’re satisfied with the backpack and had a smooth shopping experience. I’m grateful that you took the time to share it.

Have a great day 😊

Best regards,
Julius / Packsmart

Rated 5 out of 5 stars
packsmart.dk logo

Reply from packsmart.dk

Hi Birthe,

I'm so happy to hear that you're satisfied with the backpack and our service! Thank you so much for taking the time to share it - we really appreciate it.

Wishing you a wonderful day 😊

Best regards,
Julius / Packsmart

Rated 5 out of 5 stars

Perfect.

My order was shipped very quickly and received within 3 business days. When you open the package you’ll find a handwritten and personalized note, that’s really nice. Items were very carefully packaged. I’d definitely order again!

12 February 2025
Unprompted review
packsmart.dk logo

Reply from packsmart.dk

Hi Tom,

Thank you so much for taking the time to leave us a review - it means a lot! I'm so happy you're satisfied with our delivery time and liked the little note in your package.

You're always welcome in our store 😊

Wishing you a great day!

Best regards
Julius / Packsmart

Rated 5 out of 5 stars

Great Experience

Highly recommended. Fast shipping within a few days and the item was very well packaged.

14 January 2025
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Reply from packsmart.dk

Hi,

Thank you so much for the kind words! I'm so happy to hear you had a great experience with your purchase. We really appreciate you took the time to leave us a review.

Wishing you a great day 😊

Best regards,
Julius / Packsmart

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, very carefully packaged with a nice card from Julius.

21 January 2025
packsmart.dk logo

Reply from packsmart.dk

Hi Marc,

Thank you so much for leaving us a review! I'm super happy to hear you're satisfied with the delivery time and enjoyed the little card in your package.

Wishing you a wonderful day.

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Great shop with an excellent product…

Great shop with an excellent product selection and friendly staff.

16 January 2025
packsmart.dk logo

Reply from packsmart.dk

Thank you so much for the kind words, Martin! It really means a lot to us.

Wishing you a fantastic weekend 😊

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

An address for the delivery location

Good service.

2 January 2025
packsmart.dk logo

Reply from packsmart.dk

Hi Kiarash,

Thank you for your review and feedback - we really appreciate it.

The address of the pick-up point is displayed in checkout when you select it. However, I agree that the address should also appear in the order confirmation email.

Once your parcel was delivered, you should have received an email with the name and address of the selected pick-up point. I really apologize if this wasn’t the case and will follow up with GLS to review their exact email flow in your area.

If you have any questions or need help, please don’t hesitate to reach out at +45 30 40 80 72.

Thanks again for your feedback, and have a great day!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Fast shipping and excellent service

Fast shipping and excellent service. Had to exchange some items and the refund was processed within a day.

22 January 2025
Unprompted review
packsmart.dk logo

Reply from packsmart.dk

Thank you so much, Dale! It’s so great to hear you’ve been satisfied with our service. We really appreciate you taking the time to leave us a review. It means a lot!

Best regards,
Julius / Packsmart

Rated 5 out of 5 stars

Very good

Quick and safe shipment.
Glad to find brands doesn't sell in France.
Serious company with great price comparing to others website.

6 January 2025
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Reply from packsmart.dk

Thank you so much for leaving us a review - that really means a lot! I’m so happy to hear that you found the brands you were looking for and had a good buying experience.

Wishing you a wonderful day!

Best regards,
Julius Gulmann
Packsmart

Rated 5 out of 5 stars

Great service

Very fast dispatch and shipping. It came with nice Christmas card 🤩🎄🎅🏻

9 December 2024
Unprompted review
packsmart.dk logo

Reply from packsmart.dk

Hi Josu,

Thank you so much for leaving us a review! I’m so happy to hear you’re satisfied with our service and enjoyed the card in your package.

Wishing you a merry Christmas 🎄

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Awesome

As described

28 November 2024
packsmart.dk logo

Reply from packsmart.dk

Thank you so much for your review - it means a lot to us! Great to hear you had a good experience shopping with us.

Wishing you a wonderful day 😊

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Great service!

Great service and fast shipping

1 December 2024
packsmart.dk logo

Reply from packsmart.dk

Hi Line

Thank you so much for your review. I’m super happy to hear you’re satisfied with our service. Thank you for taking your time to share it 😊 It means a lot.

Have a wonderful day.

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Fast shipping well packed

Fast shipping well packed. Easy transaction and great products!

26 November 2024
packsmart.dk logo

Reply from packsmart.dk

Hi,

Thanks so much for leaving a review. I’m pleased to hear you’re satisfied with our service and products. It means a lot to us that you took the time to share your experience 😊

Wishing you a great day!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

very nice buying experience

excellent service including personal card, very good packaging

24 November 2024
packsmart.dk logo

Reply from packsmart.dk

Hi,

I'm so happy to hear you had a good experience with your purchase and liked the personal note in the package. We really appreciate you taking the time to leave us a review - it means a lot.

Thank you!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Like it.

Fast dispatch (1 day), fast delivery to Poland (3 days, GLS). Backpack is brand new, so cannot say something bad about it.
I enjoyed ordering in Packsmart.

19 November 2024
packsmart.dk logo

Reply from packsmart.dk

Hi Stanislau,

Thank you so much for taking the time to leave us a review - it really means a lot to us! I’m super happy to hear that you’re satisfied with the delivery time and the product.

Wishing you a fantastic day!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Incredible customer service and…

Incredible customer service and pricing. Absolutely zero complaints. Updated my order and changed it when requested almost immediately and posted the same day. Highly recommended.

17 October 2024
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Reply from packsmart.dk

Hi Des,

Thank you so much for the fantastic review and recommendation! That truly means a lot to us. It’s so great to hear that you had a good experience with your purchase.

Thanks again, and have a wonderful day!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Fantastic experience

Fast delivery, great packaging, and even a nice handwritten note thanking me for the purchase. Highly recommend it!

8 October 2024
packsmart.dk logo

Reply from packsmart.dk

Hi Max

Thank you so much for the kind words and recommendation! It really means a lot to us. It’s great to hear you had a good experience with your purchase and enjoyed the little note in your package.

Wishing you a wonderful weekend!

Best regards,
Julius
Packsmart

Rated 5 out of 5 stars

Here I found it!

I found a desired Product (Evergoods CAS v2) that was out of order for a longer time by the manufacture in the US. Super fast shipping via GLS! Even a little thank you card inside the package

4 October 2024
packsmart.dk logo

Reply from packsmart.dk

Hi Alex,

Thank you so much for your review! I’m super happy to hear that you found what you were looking for in our store and had a good experience shopping with us. That means a lot to us!

Have a great day.

Best regards,
Julius
Packsmart

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