I really want to buy organic fruit so am sorry to report that ordering by post doesn't work successfully. I don't know whether the fault lies with DPD or not but despite lots of packaging and dry ice... See more
Company replied
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Review summary
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Reviews shaping this summary
As a newish customer (I’d only bought couple times previously) and thinking it seemed pricey I was impressed with the quality and how much longer using frozen fruit lasted rather than buying fresh al... See more
Company replied
Really incredible customer service - thank you. I had a query regarding my order - my email was was responded to promptly, and I was spoken to and treated like a human the entire time. It was such a... See more
Company replied
Great quality fruit and veg. I had the boost smoothie bundle (15) and additional fruit and veg. Smoothies are delicious, it has really made choosing a healthy option so easy for me. It’s also organic... See more
Company replied
Company details
Written by the company
PACK’D are on a mission to provide maximum nutrition and minimum waste. We source the best quality frozen plant-based ingredients and nutritionist designed superfood recipe kits for great taste and maximum nutritional value. Our range includes Organic fruits, perfect for home-made smoothies and breakfast toppings and nutritious superfood Smoothie and Soup Kits for targeted health benefits.
Contact info
London, United Kingdom
- hello@packd.co.uk
- packd.co.uk
4.0
Great
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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A breath of fresh air to deal with
A breath of fresh air to deal with! My first order went missing when it was out for delivery with DHL through no fault of Pack'd, and upon emailing them a lovely member of the team called Zoe responded within 10 minutes and was ever so helpful, trying to figure out what had happened and arranging a replacement delivery for me.
The smoothies are also yummy, but I'm most impressed with their customer service and willingness to help.
Thank you for making everything so easy!
29 August 2024
Unprompted review
Reply from PACK'D
Hi Sarah,
Huge thanks for taking the time to leave a review in September, we have forwarded your feedback on to Zoe. The whole PACK'D team truly value our customers and always aim to help customers in the way in which we would hope to be dealt with in a similar issue. We're really happy to have been able to resolve this for you, and you know where we are should anything happen in future... or you just have any feedback or questions :)
Kind regards,
Team PACK'D
Outstanding ⭐️⭐️⭐️⭐️⭐️
Outstanding ⭐️⭐️⭐️⭐️⭐️
I had a problem with my order as the payment wasn’t going through and specially the blueberries are a important part of our diet. I got in touch with Zoe, a thousand thanks to you and your efficient and kind attention, and she followed and help me through the process till the problem was solved. I’m receiving my parcel today and really thankful.
I need to say as well that their products are superior quality and you can definitely trust they will do their best to give you and excellent service.
2 August 2024
Unprompted review
Reply from PACK'D
Huge thanks for taking the time to leave a review in August, we forwarded your feedback on to Zoe. As mentioned in our previous response to another customer review, the whole PACK'D team truly value our customers and always aim to help customers in the way in which we would hope to be dealt with in a similar issue.
Outside of this, we're so happy you enjoy the quality of our products, we spend a lot of time sourcing and ensuring our customers receive top quality products for fair prices.
Kind regards,
Team PACK'D
Delicious quality products and outstanding customer service
We’ve now had several orders from Pack’d and decided to set up a subscription. Unfortunately our last order arrived mostly defrosted, we completely understand that problems outwith the control of companies can occur once items have been dispatched. We provided feedback to Pack’d who immediately offered to replace the entire order which they did. They also advised us that they will be using a superior type of dry ice as from next week so hopefully this will work out well for them. We’ve been absolutely delighted with all the products that we’ve tried, it’s wonderful to be able to buy delicious fruit and vegetables which are guaranteed to be fresh and there’s no waste involved - this is an important consideration when opting to pay more for organic, we’ve now recommended Pack’d to many of our friends. Selling superb quality products and offering outstanding customer service is exactly why this business deserves to succeed, we wish them all the best for the future.
12 July 2024
Unprompted review
Reply from PACK'D
Hi Cathy,
Apologies for the time it's taken to respond to your review. Many thanks for taking the time to leave it - it's much appreciated.
We hate it when things go wrong, especially at the hands of our third party courier - always really frustrating for our valued customers. We see no refund/compensation from the courier for delayed orders but we will always aim to do what we can to resolve any issue at their hands to ensure our customer's are treated fairly.
Do always get in touch with us at hello@packd.co.uk as we're always happy to help 9am-5pm Monday to Friday.
Kind regards,
Team PACK'D
Top marks so far!
Placed my first order to try the complete range of smoothies. Highly impressed with the speed of delivery and email communications keeping me updated. Box arrived by DHL within two days of ordering online via their website; very impressed! My first reaction on opening the box was that the pouches were quite small; however having tried the first smoothie today with the superfood pouch and almond milk they are delicious! They fit perfectly in my freezer and I have 24 more smoothies to try during the month. Hoping they will become part of my healthy diet regime going forward; top marks so far!
31 May 2024
Unprompted review
Reply from PACK'D
Hi Andrew,
We're so happy to hear that PACK'D will hopefully become part of your regime moving forward! Many thanks for taking the time to leave a review and do get in touch with us at hello@packd.co.uk should you have any questions or feedback as we welcome it all.
Kind regards,
Team PACK'D
Good customer service
Fair customer service when issues arise. Members of the PACKD team fully investigated when there was an issue and ensured that it was resolved. They took lots of time messaging me and were friendly and helpful.
20 May 2024
Unprompted review
Reply from PACK'D
Hi Jemima,
Many thanks for taking the time to leave a review, we're so sorry for the issues that occurred, and we're very grateful for your understanding and patience whilst we looked into it. We're pleased we were able to resolve this for you.
Kind regards,
Team PACK'D
Thank you for the good communication…
Thank you for the good communication regarding keeping me posted about my order being slightly delayed. Living a very busy lifestyle but wanting to eat healthy I love the smoothie packs, it's now part of my daily routine.
31 January 2024
Unprompted review
Reply from PACK'D
You're more than welcome, we really value our customers so want to be sure you're as up to date as possible with any potential issues that may arise :) So happy you're enjoying your smoothie packs, you may enjoy our Goodness Bowls for on the go lunches too, maybe one to consider on your next order? Drop us an email at hello@packd.co.uk if you'd like any suggestions - we're always here and happy to help.
Kind regards,
Team PACK'D
Now a regular part of my day
I don’t leave many review but always try to for great companies; this is one. Ordered the taster bundle and very impressed. They are all a great balance of tasting great but also being healthy, and now form a regular part of my day. In a time where people value their health and convenience more than ever, I think Pack’d will do very well and become a Gousto/HelloFresh of the breakfast & drinks market. Good luck team
8 January 2024
Unprompted review
Reply from PACK'D
Thank you so much or your lovely review and feedback on our Taster bundle, as well as your amazing feedback on our company as a whole - we really appreciate it. We're so happy to have you as part of the PACK'D family!
Team PACK'D
I love this company and the customer…
I love this company and the customer service is second to none,
20 December 2023
Unprompted review
Reply from PACK'D
Thank you so much for taking the time to leave a review, we really appreciate it and really value each and every one of our valued customers - we're always here and happy to help :)
Team PACK'D
I absolutely love packd
I absolutely love packd. It’s been so helpful to me as I was a very picky eater as a child, and even though I’m not as picky now, I still struggle with food textures etc. I now have smoothies for breakfast several times a week and I’ve even tried one of their Goodness Bowls which is huge for someone like me. It was absolutely lovely and flavourful. The customer service is also great and I’ve always had quick replies if I’ve had a query.
29 October 2023
Unprompted review
Reply from PACK'D
Thank you so much for your lovely feedback, not only are we delighted that you love our products, but more so that you're reaping the benefits after being a picky eater as a child! We're so happy to have you on the PACK'D journey with us! :)
Team PACK'D
Lovely smoothies
Lovely smoothies, great choices and easy to make. They arrived frozen.
29 August 2023
Unprompted review
Reply from PACK'D
We're so pleased to see you're loving our smoothies and we have launched two new ones since you left this review. Thank you for taking the time to leave feedback, it's much appreciated!
Team PACK'D
Excellent Customer Service
My frozen order was delivered a day late through no fault of Pack'd. They immediately offered me a replacement or full refund. I opted for a replacement which duly arrived in perfect condition a couple of days later. It is so pleasing to deal with a company that values its customers.
3 August 2023
Unprompted review
Reply from PACK'D
Thank you for taking the time to leave feedback, we really do value our customers and always want our customers to receive the best service and our products in perfect condition, as intended :) It's always disappointing when something beyond of our control affects that, so we were really happy to resolve this for you.
Team PACK'D
Love my subscription
Love my subscription, makes my mornings quick easy. Always taste great. Customer service is great.
13 June 2023
Unprompted review
Reply from PACK'D
Thank you for leaving a review, it's much appreciated! We're so happy you love your subscription, it's a great way to get all those wonderful benefits with zero wastage :)
Team PACK'D
The box says 300g
The box says 300g
I weighed the contents still frozen and it weight 194g
2 September 2022
Unprompted review
Reply from PACK'D
We're so sorry to see you were disappointed with our product, if you can contact us at hello@packd.co.uk we'd love to look in to this further for you. We look forward to hearing from you.
Team PACK'D
100% 💯 customer focussed
What an absolutely 100% 💯 customer focused organisation Packd are.
We realised that our order was going to arrive when we were going to be away on holiday, the whole situation was resolved effortlessly by Leah..thank you 🙏
The organic blueberries are 1st class.
Highly recommend the product and the service support
4 June 2022
Unprompted review
Reply from PACK'D
Thank you so much for this lovely feedback - we really value our wonderful customers.
Team PACK'D
Unprofessional and very poor customer service.
This company forgets that the customer should always come first. They are extremely unprofessional and have a very poor customer service. The product is surprisingly okay, but really not not worth the aggravation. Not recommended at all.
9 March 2022
Unprompted review
Reply from PACK'D
Hi there, I'm so sorry to see that you were so disappointed. We understand it's been some time since you left this review, however if you can provide us with your full name and email address to hello@packd.co.uk we'd really like to look in to this further.
Team PACK'D
poor poor customer service
poor poor customer service. repeat prescription customer had no indication of order even being shipped. tried to contact multiple times, noting.
25 January 2022
Unprompted review
Reply from PACK'D
Hi there, we really appreciate feedback, even if we're sorry to see that in this instance it's negative. We'd really love to look in to this further and therefore if you contact us at hello@packd.co.uk we can look in to what happened with your correspondence and the issues around your order. It is a long time since you posted this review however we'd really like to look in to it further if you'd be willing.
Team PACK'D
Terrible customer service response
The blueberries were dry, woody and inedible. When I complained to customer services they said that they were very confident that their berries were always good quality.
21 October 2021
Unprompted review
Reply from PACK'D
I just wanted to get in touch with you with regards to your order. I appreciate it's been some time since you left this review however we've made some changes since you were in touch with us at hello@packd.co.uk and I'd love to see if I could put your experience with us and the product right. I will be in touch in due course.
Katie from Team PACK'D
Good product but customer service still needs work
The order took a while to arrive but this was explained when I contacted them to inquire where it was. It would have been good to know in advance that there were limited staff working at that period of time.
Unfortunately I only received 14 of the 15 items I ordered. I did contact PACKD but as yet have not had a response which is disappointing customer service.
18 January 2021
Reply from PACK'D
Many thanks for leaving feedback, we really appreciate it. I'm so disappointed to see that you not only were missing an item from your order, but also that this wasn't responded to in a timely fashion. I'd love to get this right for you, and therefore I will be in touch with you to see if there is anything I can do, albeit almost three years later.
I will be in touch.
Katie from Team PACK'D
Reply from PACK'D
Thank you so much for taking the time to leave a lovely review - much appreciated!
Team PACK'D
Easy ordering servic
Easy ordering service. Swift delivery and extremely well packaged. These blueberries are the best frozen berries I have tasted. Definitely a return order in the future
11 January 2021
Reply from PACK'D
We appreciate the review and are so happy to see how impressed you were with our delicious blueberries!
Team PACK'D
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