Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
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Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... See more
Company replied
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... See more
Company replied
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... See more
Company details
Written by the company
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contact info
Unit G21, The Avenues, NE11 0NJ, Gateshead, United Kingdom
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4.3
Excellent
219 reviews
Hasn’t replied to negative reviews
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First class and would buy from again
First class and would buy from again. Quick delivery and well packaged. A lot cheaper than other stores.
6 January 2025
Quick delivery and the Syrian hamster…
Quick delivery and the Syrian hamster cage was a very good price. Very happy with my order. Thank you
3 January 2025
Good quality and cheap.
I'm a regular customer of package pets and have no cause for complaint. The products are good, delivery always on time and there is a good and varied list of products. The prices are cheaper than the supermarkets and my furry babies are more than happy ☺☺☺
31 December 2024
I would like to thank you for a very…
I would like to thank you for a very prompt service you kept me updated from the moment I ordered until the delivery I would buy from you again .
25 November 2024
Happy dogs and a happy owner!
Website is easy to navigate and prices are very competative. Delivered on time. A nice way to shop and the dogs are also very happy!
26 November 2024
Good shopping experience
Great selection , easy to use web site and the fastest delivery ever
31 October 2024
Absolutely horrendous company
Absolutely horrendous company! Avoid!!!! They messed up the postage,I emailed to cancel and they lied saying it was posted even though I checked delivery notifications and it hadnt. They ignored my request to cancel, sent it anyway (days after it should have arrived) They posted despite my request to cancel. Postage took a week to arrive and I had to buy a new cage etc elsewhere. Also, the cage they advertise for the hamster is too small! They agreed to pay return postage due to the cock up with delivery and then took back their gesture when they sent the wrong QR code and said I should pay it myself! Worst customer service team, you will speak to a different person each time and told different things! Avoid like the plague,it's cheap for a reason!
4 October 2024
Unprompted review
Great selection. Affordable prices.
Always a really good selection of products at a very affordable price. Packages are sent out within a couple of days and always arrive in good time. My pets are extremely happy with the choice they get, thanks to Package Pets affordability.
30 September 2024
its quick and easy to use
27 September 2024
All items nicely packed in a sturdy…
All items nicely packed in a sturdy box. Delivered really quickly and kept informed
27 August 2024
So easy to order and quick.
30 July 2024
Great Customer Care
First time shopping with this company. Reacted promptly to a query I had. Thank you for your help
26 June 2024
Superb Product
Great service and great product,quality is second to none highly recommend
24 June 2024
Very unhelpful and unprofessional customer service
Very unhelpful and very unprofessional customer service when goods received broken due to no packing placed in thin cardboard box with three bags of dog biscuits in. Won't be using again
3 June 2024
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