Easy to use website. Prompt well packaged delivery. Great selection of Californian wines not always available else where in the UK. We had a slight issue with one bottle in our case. I contacted Paci... See more
Company replied
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See what reviewers are saying
Actually having the wine I wanted was great, as others were out of stock or thought they had it but they then disappointed and cancelled when they discovered they hadn’t got it. Delivery was on... See more
It was great to come across some America wines that aren't your everyday run of the mill wines offered in other commercial suppliers. We love American wines and it is amazing to have such a wonde... See more
Great selection of new things to try across a broad spectrum of price points. Sorted out minor delivery hiccup very efficiently. I will be using their service regularly.
Company replied
Company details
Written by the company
UK Wine shop specialised in the best American wines. Discover our wine selection from California and Oregon or get one of our wine subscriptions. We have wine that belongs on the table, and wine that will sit happily in your cellar!
Contact info
102 Islington High Street, N1 8EG, London, United Kingdom
- info@pacificwines.co.uk
- pacificwines.co.uk
4.7
Excellent
70 reviews
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Great in person service and superb…
Great in person service and superb selection.
Good luck with the venture.
25 February 2023
Unprompted review
Great company
Easy ordering online! Delivered the next day , great service!
Definitely use again
9 February 2023
Very helpful suggestions for my budget.
6 February 2023
Fabulous wine
Fabulous wine, fabulous service - what’s not to like? Seriously fantastic wine coupled with a fantastic service !
22 December 2022
Reply from Pacific Wines
Dear Vincent,
Happy New Year!
Thank you so much for your great review, this means a lot to the team.
Best wishes,
Pacific Wines
Very Good Indeed
Very Good - they only sell wines that are good. that in itself is a great reason to use PW - not to mention the rather simple but very good named date delivery.
23 December 2022
Reply from Pacific Wines
Dear Simon,
Thank you very much for the great feedback, this means a lot to us.
Best wishes,
Pacific Wines
Reply from Pacific Wines
Dear Jackie,
Thank you so much for the great feedback.
Have a great day.
Best wishes, Pacific Wines
Reply from Pacific Wines
Thank you so much for the great review. This means a lot to us. Enjoy the wine!
Best wishes,
Pacific Wines
First class customer service
Easy to use website. Prompt well packaged delivery. Great selection of Californian wines not always available else where in the UK. We had a slight issue with one bottle in our case. I contacted Pacific wines by e mail and a replacement bottle arrived the next day. It is not possible to have much better customer service.
My experience so far of using this company has been first class and I will be ordering again very soon
30 September 2022
Unprompted review
Reply from Pacific Wines
Thank you so much for the lovely feedback, this means a lot to us. We are really sorry about the issue with the bottle. We hope that you enjoyed the wine!
Best wishes,
Pacific Wines
Beware starting a subscription. Pacific wines take money after deliveries cancelled
I cancelled my order but Pacific Wines keep taking my money. Company is not responsive to emails and has no phone contact number. Very frustrating and they now owe me c.£250
8 November 2022
Unprompted review
Great Wines
Great choice of wines, excellent service and will definitely buy again, keep up the great work.
20 October 2022
Reply from Pacific Wines
Dear Robert,
Thank you so much for the great review, this means a lot to us.
We hope you will enjoy the wine!
Best wishes,
Pacific Wines
Easy website to use abd excellent…
Easy website to use and excellent delivery. Well packed bottles
11 October 2022
Reply from Pacific Wines
Dear Valerie,
Thank you so much for your great review. Enjoy your wine!
Best wishes,
Pacific Wines
1st time used the website
1st time used the website - We ordered x6 bottles of wine and paid for 6 - only 5 bottles arrived - there is no method of calling in person to explain - so I emailed immediately but so far have had no response - dr John Brennan
7 October 2022
Reply from Pacific Wines
Dear John,
We are really sorry for not getting back to you sooner. The bottle of wine got lost in the delivery process, and we have sent a new one (it will be with you tomorrow).
Once again, we are really sorry for the inconvenience caused.
Best wishes,
Pacific Wines
Excellent service
8 October 2022
Reply from Pacific Wines
Thank you so much for your great review Audrey.
Best wishes,
Pacific Wines
Reply from Pacific Wines
Thank you so much for your lovely review, this means a lot to us. Best wishes, Pacific Wines
Wonderful!!
Wonderful wine, fast delivery, could not fault this small business!! Don’t hesitate to give them a go xx
24 September 2022
Reply from Pacific Wines
Thank you so much for the lovely review Alice. As a small business, this means a lot. Have a great day.
Best wishes,
Pacific Wines
Great selection and very easy delivery…
Great selection and very easy delivery experience. The carrier selection meant I could easily schedule my delivery day and divert to a pick up point. Well packaged. Great experience.
16 September 2022
Reply from Pacific Wines
Thank you very much for the great feedback Nick. We are delighted that you enjoyed your experience with us. Have a great day.
Best wishes,
Pacific Wines
Efficiency quick despatch & delivery
Quick delivery, order arrived in great condition & packaging.
8 August 2022
Reply from Pacific Wines
Thank you very much for your positive feedback Angie.
Have a great day.
Best wishes,
Pacific Wines
A very good service thank you
30 July 2022
Reply from Pacific Wines
Thank you very much for the great review.
Best wishes, Pacific Wines.
DAMAGED on delivery.
My premium californian syrah which was intended for the cellar arrived damaged. The Director of Pacific Wines Graham Gilbert made very little attempt to rectify the situation playing hard ball. This was to be my first of many wines from this company. Never again. I expect the Director to be rolling his eyes at this review and not giving too much notice of it. His emails were disappointing. As he said to me "I now consider this closed".
30 July 2022
Reply from Pacific Wines
Dear Mark,
At Pacific Wines great customer service is our top priority. We are sorry that the bottle of wine you ordered arrived with cosmetic damage. As you are aware we offered you the opportunity to return the bottle for a full refund or exchange plus a £10 goodwill voucher. This offer remains on the table. It is not our policy however to offer retrospective discounts.
Kind regards,
Pacific Wines
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