PacificIslands.com Reviews 105

TrustScore 1 out of 5

1.2

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Rated 2 out of 5 stars

We booked via PacificIslands.com and hit a snag with our final hotel in Bora Bora. Not only could they not do much for us, but also directed us to their local subsidiary in Bora Bora who told us we ne... See more

Rated 1 out of 5 stars

No stars. Ordered a shirt four months ago and I’ve lost my money. No shirt received, no tracking available - and no responses to the many emails I sent this “company.” Total scam.

Rated 1 out of 5 stars

Booked a trip to Fiji, Bora Bora, Tahiti & NZ over a year ago, which was planned and cancelled August 2020. It is December 27, 2020 and we have still not received a refund of ANY sort and they are unr... See more

Rated 1 out of 5 stars

Booked a trip to Bora Bora for mid April, 2020. Its July and we have still not received a refund and they are unresponsive and not giving us any information on when and how much we will be refunded.... See more

Company details

  1. Tour Operator
  2. Travel Agency

Information provided by various external sources

Pacificislands.com offers vacations and custom vacation packages to Tahiti, New Zealand, Australia, Fiji, Cook Islands & more.


Contact info

1.2

Bad

TrustScore 1 out of 5

105 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing trip

Amazing trip! Our agent worked everything we wanted into the trip. It was so nice to have the flight, hotel, and meals all paid for before we even left! Bora Bora is a must for any couple looking for a romantic getaway!

3 August 2018
Unprompted review
Rated 5 out of 5 stars

Everything went great

Everything went so smoothly, and they worked with us to swap in certain hotels to a package to create our perfect honeymoon. We would recommend!

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Without a flaw!

The company rep, Valerie, was amazing. Helped every step of the way and also set up a dream honeymoon for us. We had no issues anywhere and everything went great!
I would, and do, recommend the company to everyone I can!

Thank you!!!

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Recommended travel agency!

Our travel agent was Valerie G. She was GREAT! Her email responses were timely, she offered reasonable and fair packages, she was super flexible with our itinerary changes, and she was patient and nice throughout the whole process. She made our trip to Bora Bora wonderful and memorable. This was a great experience I'd recommend to many friends!

2 August 2018
Unprompted review
Rated 5 out of 5 stars

We thought it was the best Trip ever

We thought it was the best Trip ever. Thanks to Jacey she was wonderful. The flight the resort the staff all excellent. We want to do this with you again but will take a while to save up

1 August 2018
Unprompted review
Rated 5 out of 5 stars

5+ stars

5+ stars! I have recommended this company to everyone. Valerie G. planned the perfect getaway for our bucket list 15th wedding anniversary trip to Bora Bora! She answered all of my questions in a timely manner & trust I had lots of questions. Everything was absolutely amazing from start to finish.

1 August 2018
Unprompted review
Rated 5 out of 5 stars

Auckland, Cairns, Sydney and Fiji Experience

My daughter and I highly recommend the Australia, New Zealand, Fiji tour put together through Elena P. She answered all our questions and our vacation was fantastic! Our hotels and transfers were all taken care of and included one sightseeing adventure in Aukland, Cairns, and Sydney. We had two days free at each city to book our own day trips so we included trips by ferry, sailboat, and a bus. The hotels were good but hands down, had excellent locations for walking to shopping, restaurants, and the harbors. We were glad we added an extra night at Sofitel in Fiji to make it 3 nights total, definitely a 4 star plus resort. We booked our own snorkeling and fishing trips through Rosie Holidays and it was a great way to end our trip.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Best planned and executed vacation!

My husband and I went on a trip/tour organized by Pacific Islands to the South Island of New Zealand and to Bora Bora. It was organized to a T. Initially I was worried about visiting so many places with so many transfers in such a short time (2 weeks), but it was seamless, sooooo well organized and planed, everything just flowed seamlessly. We are talking about 8 flight legs, train ride, coaches, transfer shuttles, 7 different hotels, all in 2 weeks that didn't feel rushed. I can't believe it.

I would definitely recommend.

Thank you all at Pacific Islands!!!

25 April 2018
Unprompted review
Rated 4 out of 5 stars

French Polynesia

Great experience and a great vacation. My only issue was sometimes it took several days to get a response to a question. Would definitely book through them again.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Valerie was very helpful with planning…

Valerie was very helpful with planning every aspect of our trip. We had an amazing time on our dream come true honeymoon to Bora Bora. I have recommended PacificIslands.com to all my family and friends! We will definitely be contacting Valerie for our next Pacific Island adventure.

23 April 2018
Unprompted review
Rated 4 out of 5 stars

Company was flexible in customizing a…

Company was flexible in customizing a trip for us. Everything went well. They could have found a hotel closer to the airport for the day stay on the way back. The hotel acted like we were staying there for a week and we were concerned they knew what we were there for.

22 April 2018
Unprompted review
Rated 5 out of 5 stars

Bora Bora

Everything was perfect. They answered all of my questions promptly and I had many questions. They handled everything and made booking my honeymoon really easy. We got a great package. Highly recommend!

21 April 2018
Unprompted review
Rated 5 out of 5 stars

Pacific Islands did great job in…

Pacific Islands did great job in arranging our trip to Fiji a few months ago. All the accommodations and site seeing were good. They gave us some good suggestions to plan the whole thing.
I would recommend them and hopefully travel with them again.

21 April 2018
Unprompted review
PacificIslands.com logo

Reply from PacificIslands.com

Dear Mike,
Thank you very much for choosing Pacificislands.com for your Fiji vacation. We are pleased that you were satisfied with our services and that you had an enjoyable trip.

Rated 5 out of 5 stars

We had an amazing time in French…

We had an amazing time in French Polynesia, thanks to Pacificislands. Our agent Valerie delivered an excellent service, was knowledgeable & friendly. We will recommend them to our friends.

20 April 2018
Unprompted review
PacificIslands.com logo

Reply from PacificIslands.com

Dear Lucien,

Thank you for taking the time to write a few words about your recent trip with us. We are pleased that you had a good time in Tahiti.

Rated 5 out of 5 stars

Well organized tour

Well organized tour, allowed some flexibility and everything went smoothly.

20 April 2018
Unprompted review
PacificIslands.com logo

Reply from PacificIslands.com

Dear Colin,
Thank you very much for trusting us with your travel plans. We are glad that everything went well.

Rated 5 out of 5 stars

Great customer service

Great customer service! Always willing to help.

20 April 2018
Unprompted review
PacificIslands.com logo

Reply from PacificIslands.com

Dear Alvin,
We appreciate your feedback and are happy that you were satisfied with our service.

Rated 5 out of 5 stars

Excellent, organized, and professional!

After getting screwed over by a travel agent, I was reluctant to use any other services, but due to short time, I ended up using pacificislands.com. It was the best decision I made and had the most AMAZING honeymoon!
Everything was so organized and my point of contact made sure I got the best resorts and the best rooms possible! I highly recommend!!

20 April 2018
Unprompted review
PacificIslands.com logo

Reply from PacificIslands.com

Dear Zz,
Thank you very much for your kind words. We are extremely pleased that we were able to help you with your honeymoon plans.

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