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Rated 3 out of 5 stars

Product appears to be okay but was disappointed with delivery. Ordered on a Saturday but wasn’t dispatched until the Wednesday, eventually arriving on the Saturday. Seems very slow and at £4.29, quite... See more

Rated 2 out of 5 stars

Having shopped at pabo before when I saw an email promising a free gift I thought why not! Ordered and arrived quite quickly! No free gift! Thought the offer might have expired and I hadn't noticed so... See more

Company replied

Rated 3 out of 5 stars

Having been really pleased with previous orders from pabo I thought I would order again. I placed my order on the 19/05/2016 and payment went straight out. Received an email saying items will be despa... See more

Company replied

Rated 5 out of 5 stars

Loved the variety of items to choose from and all from the comfort of my home. Easy website to navigate and given a realistic idea of delivery times and options. My box of joy arrived quickly and was... See more

Company details

  1. Lingerie Store
  2. Sex Toy Store

Written by the company

Be a pioneer. Be independent. Break down conventions. Do the right thing from the start - even when society is not ready for it. This is what Beate Uhse stands for, in the past, the present, and even the future. Beate Uhse does not only fulfil their customer’s wishes but also inspires and encourages them to pursue their dreams and desires, and to embrace their sexuality. This is the case for all of Europe. After all, with more brands alongside Beate Uhse, such as Pabo and Adam & Eve and with affiliates in the Netherlands, France, Belgium, Austria, Czechia and Great Britain, we are there for our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

231 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service. No responsibility taken. Shame.

Purchased some quirky presents for friends 1st half of December and it arrived in FEBRUARY after being set to my address without home number TWICE. Only delivered after I requested to have it sent to my Work and demanding tracking number.

Company doesn't feel like it should compensate in any way. None of it was addressed in my correspondence with them.

Pity.

18 February 2019
Unprompted review
Pabo UK logo

Reply from Pabo UK

Deat Michal K,

We are sorry to read that you had some problems with the delivery.

Can you please provide your order details and address details, you can mail to:
onlineserviceteam@service.paboshop.co.uk

We are looking forward to your reaction.

With kind regards,
Pabo Online Team

Rated 3 out of 5 stars

Poor packaging and delivery. Product okay.

Product appears to be okay but was disappointed with delivery. Ordered on a Saturday but wasn’t dispatched until the Wednesday, eventually arriving on the Saturday. Seems very slow and at £4.29, quite expensive. Also, came in a massive box, far too big for the size of the package - actually made Amazon’s normal poor standard seem quite reasonable!

12 February 2019
Unprompted review
Rated 5 out of 5 stars

Very good

Very good quick and easy ordering item arrived within 3 days

4 February 2019
Unprompted review
Rated 1 out of 5 stars

Parcel did not turn up

Parcel did not turn up. Sent 3 emails to customer service, no replies to any. Phoned the same to get a recorded message and disconnected. No tracking or trace ability and seemingly no way to get in touch. Terrible service

Pabo responded to trust pilot asking for an email to a different address. Sent two more emails, still no response. Not impressed

30 January 2019
Unprompted review
Pabo UK logo

Reply from Pabo UK

Dear Nigel,

If you can send an email to onlineserviceteam@service.paboshop.co.uk and refer to Trustpilot we would be more than happy to assist you.

Kind regards,

Pabo Online Team

Rated 1 out of 5 stars

Avoid total scammers

I ordered my goodies on the 21st of December 2018. It was dispatched dispite there being no house number on my address (no clue how this happened)and this is 100%my fault according to pabo customer services. It is now the 25th of January and my goodies still have not been delivered. The reason for the delay is that even though the courier NEVER even attempted delivery or contacting me, the parcel has to arrive back in pabo in Germany!!! The address on the website is Walsall UK. Avoid this company at all costs, you wont get any joy-totally ruined the joy the website is built upon and cost me money for the privilege.

26 January 2019
Unprompted review
Pabo UK logo

Reply from Pabo UK

Dear Sally,


I have sent you an e-mail.
I am awaiting your response.

Our apologies for the inconvenience.

With kind regards,

Pabo Online Team

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