Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if t... See more
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See what reviewers are saying
On the day of delivery, there was a power outage in my neighborhood, which obviously meant the doorbells weren’t ringing… I checked the website several times to see if they’d tried to deliver it, and... See more
The experience was great thanks to the delivery personnel. They called me in advance to see if I was home first, they offered to help me find a suitable solution and they were extremely nice. Humble a... See more
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion.... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
211K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
28 May 2026
Unprompted review
Good delivery service
Good delivery service. My order arrived quickly ^-^
29 May 2026
Unprompted review
Nice and neat
Called 5min prior arrival and straight and forward deliver.
All good!
29 May 2026
Unprompted review
The delivery gentleman was very polite…
The delivery gentleman was very polite and delivered the parcel in bare hands.
29 May 2026
Unprompted review
perfect thanks a lot
29 May 2026
Unprompted review
Delivery delayed 5 more days than…
Delivery delayed 5 more days than expectable.
29 May 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
I was pleasantly surprised that the…
I was pleasantly surprised that the package arrived and the delivery guy was really friendly and nice. Normally they are so miserable. Thank you Paack for restoring my faith .
29 May 2026
Unprompted review
Great Service
Delivered on time and friendly delivery driver. Can't ask for more.
29 May 2026
Unprompted review
Really good !!!!!
Really good !!!!!...The transport guy contacted me because I was busy and wait for me....very good !!!
29 May 2026
Unprompted review
Delivery service was great
29 May 2026
Unprompted review
A little slower than usual
A little slower than usual, I received a notification that they couldn't find me, but then I received confirmation that it had been delivered. If they had difficulty finding the delivery address, they should have called, but nobody called (it's not the first time this has happened), but it was delivered within the estimated time.
28 May 2026
Unprompted review
Reply from Paack
Hi,
Thank you for sharing your feedback.
We are sorry for the inconvenience related to the initial notification about difficulty locating the address, followed by the confirmation that the delivery was completed. We also understand your concern regarding the lack of a phone call from the courier, despite a contact number being available.
For us, it is essential to guarantee a transparent and efficient service, and we take these situations very seriously. They are internally reviewed to improve communication between our drivers and customers during deliveries.
We assure you that we will continue working to continuously improve our processes and reduce the likelihood of similar situations in the future.
Kind regards,
Team Paack
Delivery very professional and…
Delivery very professional and excellent. Delivery man phoned me just before he arrived. Give him very good credit for that.
29 May 2026
Unprompted review
Great service
Great service, the agent was very friendly, the delivery was smooth and efficient
29 May 2026
Unprompted review
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