P Louise Reviews 152

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the staff, describing them as helpful, friendly, and exceptional, contributing to a positive user experience, especially during events and activities. People frequently praise the overall experience, noting it as amazing and enjoyable for both children and adults, particularly highlighting the engaging activities and the welcoming atmosphere. The products themselves receive mixed feedback, with some appreciating the value and appearance, while others express disappointment with the quality or presentation upon arrival. However, some customers also noted significant issues with their orders, including missing items, incorrect products, and damaged packaging, leading to frustration. The minority of people were dissatisfied with customer service, citing unresponsiveness, demands for re-payment, and a lack of assistance in resolving order discrepancies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment over... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness, friendliness,... See more

Order

Users describe negative interactions with order, frequently reporting missing items, incorrect products, or... See more

Customer service

Consumers consistently express significant dissatisfaction with customer service, describing it as the worst... See more

User experience

People report positive experiences with user experience, with many describing it as wonderful, unbelievable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered online, parcel didnt arrive but seems it was Google pay at fault not relaying the full address. Refund has been initiated due to the birthday passing and alternative gift arranged.

Company replied

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

P Louise Summer Event

Attended the summer event today with my granddaughter i have to say it was worth the round 4hour trip from coventry to attend my granddaughter loved every minute from the decorating activities we did and ice cream , the amazing decor and full array of products . All the staff were amazing but Declan was exceptional he was super helpful and welcoming despite being so busy with other visitors byt he took the time to ask questions and how i interest in our experience and couldn't do enough to make my granddaughters experience second to none thankyou everyone .We look forward to.the Christmas event

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Summer Experience

Attended the Summer Experience, our daughters had an amazing time, they loved the activities and the prizes they won. The Empire is really well themed and getting a booth in the cafe topped the visit off.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I bought 3 sets of makeup brushes. Stones missing and brush hairs bent out. Bad quality and they refused to replace them. These were for presents which I explained but they only offered me a £3.00 credit note. I was told that because they are still useable they will not replace the two brushes that were damaged. I find this absolutely terrible and not the right way to treat your customers. Not happy and will never buy anything from P Louise again. Will be raising a charge back from my bank.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

What kind of marketing is this?

What kind of marketing is this?

Just opened my personal emails and there is an email stating

“ORDER JKS#SAL360
Thank you for your purchase!

Hi babe, we’re getting your order ready to be shipped. We will notify you when it has been sent.”

This totaled £53.00

At the very bottom of the email it states

“WAIT... YOU DIDN'T ORDER THIS?

Don’t worry babe, no order was placed (yet...)
But if you’re already dreaming of these goodies, it’s a sign!”

I genuinely felt somebody had accessed my accounts and used my banking.

How on earth do you feel this is a genius marketing strategy and that you should run with it?

This is outrageous!

This is absolutely not okay.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely MAGICAL!

Absolutely MAGICAL!!
Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the security to the bar staff, everyone delivered a WOW!
Thank you, for a truly memorable day xx

11 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Went for my daughter’s birthday and took my neice she had the best time . All staff so helpful will do anything to help . Girls got make-up done and Harvey and Caitlin were just the best . Had reservation at cafe for 4pm but Lauren done her best and so helpful and got us in earlier ❤️ . Would highly recommend.

8 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look