Main privacy was used tick yet price sale of postage due size went unotified could use wordy tell... All-round respect care attunity faithfully and registering honourably sale went well. Will be a... See more
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Fast communication — they contacted me quickly via mobile and email and did their best to help me get through all the banking security hurdles we deal with these days. I’d give them a 10 out of 10 f... See more
Quick easy quality product only thing was what came up on my bank statement
this company is one of the best ever. there customer service is second to none.. i had a issue with what i bought from them they contacted me installly and corrected this and went up and beyond. i wi... See more
Company replied
Company details
- #6 of 7 best companies in Tobacco Shop
Written by the company
Shop the best selection of sweet puff glass pipes in Australia at Oz Sweet Puff. Discover high-quality, glass smoking pipes. Fast shipping Australia-wide. Affordable prices. Browse now for unique designs and top-rated pipes.
Contact info
4.5
Excellent
42 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great seller goes above and beyond
Quick delivery extra items i didn't order and great products!
5 September 2025
Amazing experience with these guys
Amazing experience with these guys. Was my first time buying with them and I have zero complaints. I was unable to locate my package but the customer service was great and I ended up finding it at the post office. The owner was really nice about everything and quite helpful. Plus extra points for the good website!!
12 June 2025
Unprompted review
Fast reliable delivery
15 July 2025
Customer experience 10/10
24 July 2025
Unprompted review
Genuine products and high quality
Picked up a pipe from these guys, great customer service will be coming back.
28 July 2025
Unprompted review
Still haven’t received anything over a…
Still haven’t received anything over a week after ordering - I get things faster from
14 July 2025
Reply from Oz Sweet Puff
Thanks for your feedback and for placing an order with us. We’re sorry to hear you hadn’t received your parcel at the time of writing your review. We’ve checked your tracking and can see it was delivered today.
If everything’s arrived safely now, we’d really appreciate it if you’d consider updating your review. If there’s anything else we can help with, please don’t hesitate to reach out – we’re here to help!
Excellent site!! TOP QUALITY
Excellent site! Easy to navigate and ordering was a breeze! Loved the variety of products! Will be back for another Sweet Puff! I’ll be recommending this site to my mates! Thank you so much! The pipes are high quality too! They’re also quick with shipping!
18 July 2025
Unprompted review
Great service
Great service one product partially broke so was sent a free replacement part straight away and it arrived within a couple of days
13 June 2025
Unprompted review
5 months later is terrible as well should have been sorted out back then plus the quality of your pipes is low meaning the workshop is below a decent standard & improve how they sit hint hint
Couple items broken on arrival
I ask for them to be replaced
Not a word from them piss weak I think
29 January 2025
Reply from Oz Sweet Puff
We’re really sorry to hear that a couple of your items arrived broken - that’s definitely not the experience we want for our customers.
We’ve checked our inbox and unfortunately can’t find any emails from you, so it’s possible your message didn’t come through. If you could please contact us at info@ozsweetpuff.com.au or reach out via the live chat on our website, we’ll make sure this is sorted for you straight away.
We’re more than happy to reship the damaged items or process a full refund - whichever you prefer. Thanks for your patience, and we hope to hear from you soon so we can get this resolved.
Great service 👌🏼
The trains ran on time 👌🏼 except in North Queensland, but that was the floods fault! Quick turn around, great service 💯
12 February 2025
Main privacy was used tick yet price…
Main privacy was used tick yet price sale of postage due size went unotified could use wordy tell...
All-round respect care attunity faithfully and registering honourably sale went well.
Will be awaiting to be again thankyous
5 February 2025
Fast service
21 January 2025
Fast good delivery friendly service
Fast good delivery friendly service
16 January 2025
Unprompted review
Very fast
The order came faster than expected was well packaged and everything was there.
18 January 2025
Unprompted review
Quick and quality
Order arrived a lot faster than I expected and all items were great quality. Will definitely be order from these guys again!
20 January 2025
Unprompted review
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