Bank OZK Reviews 

Worst bank! I have both my daughters an account from this bank. Their cards are always getting restricted and they are also always getting locked out of their accounts. Customer service is horrible and worse inside the actual bank.

Worst bank ever! My entire account was set up wrong, then the bank manager said she took care of paperless since it wouldn’t let me online and she didn’t, now trying to get someone one the phone is not working because I’ve been on hold for over 45 minutes! Insane!!!

unt for the highest interest rate. my branch manager and Lisa the GM or VP in Raleigh have done absolutely nothing. I want to close the account but am told not to and they can't refund service charges from the fraud????Do not open any checking or savings account with them- especially tied to a CD rate. The stupidity and negligence in banking practices needs a lawsuit. My family is closing accounts because the illegal charges and pathetic imbeciles in their management refuses to call me back, correct this and the horrible customer service needs to clean house. Lisa in the Raleigh region needs to pick up the phone! Growing fast but this banks higher ups needs to credit fraud quickly and completely change criminal practices or the state attorney general needs to get involve. Why should any client pay for bank fraud and the resulting illegal service charges. Where is "Jeff Jackson" or bank regulator???? Banks steal our hard earned money- this was just one ridiculous example!

⭐⭐⭐⭐⭐ Amazing Experience at Bank OZK! New Location Orlando , FL

I had a truly wonderful experience at Bank OZK. From the moment I walked through the door, I felt welcomed, respected, and appreciated.

A special thank-you to Kathy for her kindness, patience, professionalism, and positive attitude. She took the time to help us, answer our questions, and make sure we felt comfortable with everything. Her boss was also absolutely amazing—very respectful, friendly, and professional.

What stood out to me the most was the energy inside this bank. No matter your color, background, or where you come from, you are treated with kindness, dignity, and respect. That means a lot to me and my family.

I definitely encourage anyone looking for a bank to consider opening an account with Bank OZK. When you visit, ask for Kathy—you will be in great hands!

I also love that they offer accounts for teenagers, which is a great way to help young people start learning about banking and financial responsibility early. Our son will be visiting soon to open his account as well.

Thank you, Kathy, your wonderful manager, and the entire Bank OZK team for making our experience such a positive one. Excellent customer service, great people, and a welcoming atmosphere. Highly recommended! ⭐⭐⭐⭐⭐

The branch at Midway at Hebron in Plano has been a nice place to bank. All there have been pleasant, capable and easy to work with. They also pay great interest - a nice surprise after dealing with the huge banks - the cozy talk, scant reward guys. The biggies pay comparatively puny interest and act like you should be tickled with the pittance because of their big names and reputations. Failed that test and was glad to find Bank OZK.

Worst bank in America
I went online to purchase a CD. It wouldn’t give me rates without enrolling. I called them. I talk with three different people and none had access to the rates. Finally I was told that I would need to talk to the closest office to get the rates. What a dumb organization.

I am an underwriter and I had the pleasure of working with Min Zheng. She handled the subordination agreement that I needed for a refinance. I found Min knowledgeable and willing to go the extra mile.

I'll be short and accurate with this review. If there is option to select negative 1 star I'd select it. There is nothing beneficial with this Bank OZK and I suggest you move on to another bank before even starting with them. That explains all.

Bank OZK pulled the old “bait and switch”. Had a CD with “auto-renewal” - little did I know (and certainly not told) that auto- renewal meant it would be put in a new 7 month CD at the lowest rate the bank offered. Thought for 7 months it was “auto-renewed” in same instrument - but come to find out - that is their deception. Bank OZK is nothing but deceptive thieves.

The Staff at the location in Grayson, GA (2001 Grayson Highway) is Courteous, Professional, and Bank OZK Product Experts. Each member of the Staff, Odessa, Erling, Kelly, and Tahiya give you FULL ATTENTION and make sure all of your Banking needs are met.
You are "Family", as they make it a point to acknowledge you by Name when you enter the Branch. Just like going home.

A Great little Bank in NC that offers very competitive CD rates…And has a very pleasant and friendly staff…Thanks OZK in Shelby….Brad B

Worst bank ever. I really don't know what year it is there but at least 25 years behind. They have a app but can't make payments on it must use . com but even better can't make principle payments. When you speak to representative their answer is we are sorry we hear this every day. So they are aware but choose to take no action.

If I could give them less than one star, I would. They are completely noncompliant, and their customer service has got to be the worst. I would not recommend this bank for any reason; I am trying to pay off a loan and get nothing but the runaround. I really hope they find my check to pay off the loan. I have never once talked to so many incompetent people in my life.

I am on holiday in Europe. Before I left we put up 2 firewalls. One was fraud protection service and the other was adding only 1 country. I would be in so no other country could be used Without being in that country well, go to behold, they emptied my bank account.
And they took it outside of The country I signed to only be able to take out money from this happened 24 days ago and I'm still waiting on my card. The bank has lied to me. They put me on hold for 38 minutes while calling them from Europe.
And so many other things I have at all. Documented, it's going to their upper. Management team soon. So good luck if you're banking with them. I only use them for my social security check every month and they can even get it right.

If you are considering choosing bank OZK I strongly suggest to reconsider.
The bank Managers and Exec bank managers are rude and belittling. I called corporate was put on hold and told a supervisor would call me back.
I had witness another customer have a situation while waiting for a teller. I thought it was just a one off.
I have just experienced a rude interaction and receive no satisfaction.
Do not waste your precious time banking with this bank.

I have been blocked from my online banking by Bank OZK's website security service. I have called them multiple times with them telling me each time that I am doing something wrong. I sent them the screenshot of the message from Cloudflare telling me that they were protecting Bank OZK's website and blocking me from being able to login. Finally, I went in person to our local bank and was treated well and given some suggestions all of which failed. I was told that I would be given a call back in a day. Did not happen. About to leave Bank OZK for more responsive and responsible banking.

Nothing works smoothly here. Long delays for basic banking processes. Frustrating.

I have to agree with many of the posts here and elsewhere. By far the worst over the phone customer service. One of the customer service agents i spoke with, „Stephanie“, who answered the phone „its a great day at BK OZK“, was especially corrosive refusing to connect me to her supervisor. She had to put me on lengthy holds for even minor questions, i suppose to get an answer. She left me furious and i called back 20 mins later and another agent picked up, helpful and courteous, I believe Cammie? and she connected me via email. The agents are neither trained nor empowered to handle customers. That is a sham.

i went to bank ozk at 1230 Creekshire way Winston/Salem NC around 3;38pm on 07/08/2024 for a credit card change and to update my mailing address I got my new card but when I went to get me address change for mailing purposes I told the associate I want my correspondence from the bank to go to my new address before I went to the bank I went to the post office to get a post office box so my mail from the bank will be more secure the post office personnel informed me to give the office address plus the box number for all the mail you want sent to the box I went to the bank to tell the associate "Amanda" this she told me she never heard of a situation where a post office personnel would tell anyone this I said the post office associate told me this again she says she is 99% sure that the information I was giving to her was wrong I felt so insulted of the fact that she thought I would go into the bank where I do business and blatantly lie to her she called me a liar without calling me a liar I think an associate should not assume that a person is wrong and if they do they would keep there opinions to themselves and find out that information away from a customer I hope the corporate offices will better train their employees to keep there personal opinions to themselves