OxiMedical Respiratory Reviews 706

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I normally do not write reviews but wanted to take a minute and publically recognize Heath for his exceptional customer care. I called Oximedical on Friday Heath walked me through options for portable... See more

Rated 5 out of 5 stars

The agent was quick to understand my problem and resolved it by sending me a new machine which I received in 2 days. And only after I received the replacement was I required to return the old machin... See more

Rated 1 out of 5 stars

I purchased an Inogen One G4 in July and the entire machime has stopped working. Both batteries were faulty when I received them. At that time they were only lasting 70 minutes. I am under their "whit... See more

Rated 1 out of 5 stars

I purchased an oxygen concentrator, exchanged it within the exchange period, and returned them within the window as well because they were not providing a strong flow of oxygen. They kept over $1000 a... See more

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE


Contact info

3.7

Average

TrustScore 3.5 out of 5

706 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service and Valuable Education

We purchased an oxygen concentrator from a private party and the yellow warning light continued to flash, took the unit to OxiMedial on Phelps Rd and Leo serviced and fixed the unit while we waited. We talked about how quick the battery loses charge, Leo took the time to discuss pulse vs. continuous oxygen and now using pulse. After fixing this unit I am for the first time holding in the mid-90's for oxygen level, never before have I been out the 80's. Cannot thank Leo enough for not only servicing my unit but educating me on how better to use the equipment. Also, want to note that the phone staff was very knowledgable and was also a great source of information.

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Thank G*d for Graham and OxiMedical!

I was discharged from a very disorganized hospital on a Saturday. Spent Monday through Thursday trying to track down the oxygen provider for a portable unit to travel on 9/10. Finally, after a lot of searching I found Graham and OxiMedical. He made sure I ordered what I needed, confirmed the fax prescription, sent me rental contracts and I will have my unit on the 9th! He even changed my shipping per an email because I was just so excited to be getting what I needed.
This trip is a 30 wedding anniversary that was COVIDed last year and I would not let this stop me. Thank G*d for Graham and OxiMedical!

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Happy to have dealt with OxiMedical

We ordered and received the unit within two days. I worked really well. Then it gave warning beeps. We called OxiMedical and they immediately sent a loaner unit and we sent the first one back. All on their dime. They then sent us a brand new unit and we returned the loaner. It has worked exactly as it should and everything is fine. The service and concern that OxiMedical showed was exceptional. We are extremely please having dealt with them. We recommend them highly.

3 June 2021
Rated 5 out of 5 stars

good for limited use

The oxygen concentrator is okay but the battery runs down too quickly if you set it on 3 or above, I have to keep the car & house charger with me to keep the battery from running out.
i did purchase the 8 hour battery but it is very heavy & i have a hard time carrying it. I have to put it in my walker to use it

3 June 2021
Rated 5 out of 5 stars

I went to the Store in Roswell

I went to the Store in Roswell, Georgia. Robert Lee was very helpful and explained different options, I have been on Oxygen 7 years and I use it 24/7days a week. I knew what product I wanted and Robert was so helpful. I had gotten my concentrator through the manufacturer the first time and for all of this time it was paid for by my insurance and than Medicare. In January, I was told that it would not be covered any longer by Medicare. Nothing had changed in my condition so it made no sense. Everytime I called, I got a different person and no one followed through on the issue. I finally had to purchase two concentrators and return the ones that I had. Robert made the process of buying the two concentrators extremely easy and he explained everything clearly. I wish that I had done it this way the first time. Robert followed through with everything he offered me. He explained what I should do if I ran into any problems at all with the Concentrators.
Sister Anne Marie Holden

27 May 2021
Rated 3 out of 5 stars

Blah

I was not impressed, but nothing bad or good bad to say. It was very impersonal and they did not seem concerned with repeat business.

27 May 2021
Rated 5 out of 5 stars

OxiMedical was very helpful when we…

OxiMedical was very helpful when we needed them. We got a very good concentrator which may have saved my wife's life, since she.needed oxygen very badley & Preferred Home Health Care could not furnish what we needed quickly, due to paperwork & afraid of losing some money even tho they had a direct doctors order!%"
Very satisfied with the equipment & service!

27 May 2021
Rated 5 out of 5 stars

Excellent group

Found OxiMedical when I lived in the Atlanta area. Now, even though I have long been in another state, I still rely on OxiMedical for my oxygen concentrator needs.

27 May 2021
Rated 4 out of 5 stars

I am enjoying my G5

I am enjoying my G5, but was curious about the noise it made. I called the company to ask got voice mail, but never a return call. I already have a G3 and was called a few times by the company to see If I had any questions. The product was very expensive so I feel the merchant should have a better sense of satisfaction from it's customers.

17 April 2021
Rated 5 out of 5 stars

Easy exchange!

Our first purchase wasn’t powerful enough for my mother’s oxygen needs. Christian, our salesperson, rush-shipped a more powerful replacement to her and followed through to ensure that she had what she needed and that the return was simple. It was clear to us that he personally cared to get it right.

17 April 2021
Rated 5 out of 5 stars

Gress as t Purchse. !!

So happy I was able to purchace G5. It works fine and very quiet. The rental machine was too noisy and the tanks were cumbersome

17 April 2021
Rated 5 out of 5 stars

Satisfied Customer

I was reviewing new portable oxygen devices online when a rep from oxymedical just popped up. At first I was leery but he allowed me to check things out and then I called him back. I had a refurbished Inogen One with 2 batteries and two chargers in 3 days for less than half of a new one. Thank You Christian Monroe!!!
Suzanne Jackson

16 April 2021
Rated 5 out of 5 stars

Great experience

Great experience. From the time if my phone call to my representative to the time we received the concentrator it was unbelievable. The representative told me it would take two days and that's exactly what it took. Great service. Kudos to all involved in this great experience.

9 April 2021

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