oxiline.shop Reviews 

We have several different medical monitors we purchased from Oxiline.com. Recently I had a shipping issue with an order for a refill of strips for our glucose meter. I tried several times to rectify the issue, but was getting quite frustrated with the situation. The last time I called to speak to a Customer Service Representative, I was thankfully connected with a gentleman named Justine. He listened to me complain about my problem with patience, researched the issue on his end, and resolved my problem quickly. Justine went above and beyond in resolving my issue with kindness and professionalism. He turned a difficult, frustrating issue into a much more pleasant experience. At the end of the experience I as left feeling like a valued customer, and I will continue to be a customer with Oxiline.com for the foreseeable future. Thank you Justine!

Wish I would have read these reviews before ordering -- wouldn't have bothered. Ordered a scale; as with many people here, the item wasnt shipped within the time frame promised; finally contacted customer service who said oops it's backordered, a new shipment arrives this week and we will send to you; never sent; communicated with them again and the customer service responses were either a bot or a cut and paste response -'we know this is frustrating' but no time frame for delivery; finally a UPS label was created as a faux shipping exercise but the item 'not picked up ' by UPS for several days. Scam all around; customer service not responsive; If you are thinking of ordering, jus read the other reviews that echo mine and just don't order. I'm disuputing the charge on my credit card, moving on and ordering a similar item from a more reputable company.

Ordered a TENS device on 2/12, assuredcdeivery in 3-4 business days. Item has not moved beyond a label generated at UPS, and it is 10 days later. Will not allow cancellation of order, no useful info provided despite multiple contacts. Lots of “ rate us” email follow up though! This company is rude, unreliable and no responsive . AVOID OXILINE!

scam. ordered scale 11/25/25. delivered 12/29/25. requested return 11/13/26. Oxiline replied back 1/28/26...no way to return under 30 day policy. scam

Ordered the MDpro Scale on 1/10/26 with a 3 day processing and ground shipping. They sent me a tracking number but for a week it showed generated but not picked up. So I sent an e-mail again and again they said sorry and will process. Same thing, tracking number but no shipment. So this time I called and spoke with a nice agent who assured me she would see it through. Got a tracking and no shipment. So today I called and got the same response as before but I pushed for a refund. Now we see if it takes as long to process. Do not buy from these people. You may never get your product or worse, your product breaks and you can’t get it fixed!

The sale service as well as the after sale service

I purchased an XS Pro blood pressure monitor when my previous device failed and need to be replaced. The XS Pro offers all of the features I want, especially the ability to connect it with other devices via Bluetooth. When the new device arrived I was dismayed to find that the user manual instructions were printed in a very light, low-contrast ink, making it nearly impossible for me to read them. The online .pdf version was likewise nearly impossible to read. I contacted Oxiline customer service through the online chatbot. The latter immediately escalated my concern to a complaint for a human representative to address. Within about 48 hours the CS representative sent me a new .pdf using bold black type, solving my problem and allowing me to resume measuring and monitoring my blood pressure. The rep apologized for the problem and couldn’t have been more solicitous of my satisfaction. This level of customer care is simply outstanding and is pretty rare these days. As a retired quality systems manager, I find it refreshing. Oxiline’s handling of my problem was textbook—they took my complaint seriously and courteously, then followed through with a perfect solution to it. As for the XS Pro, it is exactly what I need and it works well, providing a large, easy to read screen and simple operation with solid-feeling push buttons. I recommend this device and the company without reservation. Take all user reviews, both negative and positive, with a grain of salt. Do your own research, but I can assure you that my experience has been excellent. I will not hesitate to purchase other devices from them if I need them.

More than 90 percent of the time the scan fails repeatedly. I couldn't find online customer service, only a phone number. For the price, a waste of time and money.

Like everyone, a long wait on shipping. It was the holidays you see!
Finally received the scale, downloaded the Oxiline App, did all the info entering and Bluetooth pairing, stepped on the scale and all was fine. The next morning the scale had switched to Kg instead of Lbs. and disconnected before the body measurements were done!
Started all over again, erase, reload and it works once. Back to Kg it goes and no body measurements. Hmmmmm. It seems the scale only works on the first Bluetooth sync with the Oxiline App.
Finally got through with customer support after a 30 minute wait. Did the whole routine several times, erase, reload etc. Always the same result.
The agent, I must say was very sympathetic and over email said he would send a new unit. Of course the shipping was slow but I am now a proud owner of 2 scales that do not work with the Oxiline App.

The Oxiline App is the problem. My 2 scales work fine with the Fitday's App., which I am not a great fan of mostly because the colors are washed out. The Oxiline App is on the other hand, easier to view, the measurements numbers contrast nicely with the background. Why can't they fix the Oxiline App?

I am also on Apple, if that makes a difference?
Good luck all, try a different App.

I ordered a scale from them on 1/28/26. I should've paid attention to the red flag of PayPal telling me that i could review my purchase on the next screen, but it just processed the payment. I didn't and waited to receive my product. 5 days later, nothing. I contacted the company, which was hard enough to do (another red flag), and they said that the product was on backorder. It would ship out by the next Thursday. Nothing, again. I contacted them again and they're still claiming that they don't have the product...but don't worry(!) it'll ship out with mine being a priority!

This company is a scam. They do not actually sell products. They take your money and hold it until you can wrangle a refund from them. Avoid them at all costs!

Huge scam. I wish I had done my research because I'm pretty sure the reviews on their website are all fake. Like everyone else it took forever to get to me and now that it's here it has trouble reading the other stats and they are way off. I'm athletic and it says I have 235% arm fat which is impossible (and I have toned arms). The online help is AI so I doubt I'll get any real help and will have to just eat the money. Don't do it.

Ordered from the site, which advertised 3-4 day arrival. Nearly a month later I emailed customer service and asked for a refund. Instead they said that they shipped the unit and it was the carriers fault. They gave me a UPS tracking number. UPS didn't receive the unit for nearly 3 more weeks. Their customer service just plain lies to you.

I had an issue through no fault of Oxiline. Spoke with Douglas at customer service and was able to obtain a full refund on my order. He went above and beyond to help me. Thank you Douglas and customer service at Oxiline. N P in N.J.

Great customer service. Thank you.

Avoid this company. Oxiline has no real customer service. They don’t answer emails, phone calls, texts, or messages, and their chat appears to be AI with no human support.

My order was over a month late. I returned the item on time and have proof they received it, yet weeks later there is still no confirmation and no refund. They simply do not respond.

This feels intentional and highly unethical. Save yourself the headache and do not do business with Oxiline.

Scam company. Their refusal to honor their money back guarantee is the only support reply I've gotten from them. I cancelled my order more than 7 days before they shipped it - but they claimed 'Oops, we shipped it - guess we can't refund you'.

Do not give this company your money. They ghost you, lie about stock, and ignore cancellations.

The Experience:

Ghosted: After buying a scale on Jan 18th, I heard nothing for two weeks. They ignored all my chats and calls.

The Lie: Finally, on Feb 1st, a rep admitted the item was backordered until Feb 5th—info never disclosed at purchase.

The Trap: I emailed back within an hour, demanding to CANCEL. Instead of cancelling, they suddenly "found" stock and shipped it on Feb 2nd (days before they said they'd have it). This was a calculated move to force the sale and prevent a refund.

The Product Reality:
My research indicates their "Scale MD Pro" is likely a rebranded Guangdong Welland FG2305ULB (FCC ID: 2AP3Q-FG2305ULB). This is common generic hardware sold by many brands, not unique medical technology exclusive to Oxiline.

When you pay a premium price for a rebadged product, the only added value you should expect is premium support. Instead, I received zero support, ignored emails, and deceptive shipping tactics.

I am refusing the package and filing a chargeback. Save yourself the headache and buy from a transparent company.

i researched the Scale MD Pro model - clearly stated that it was multiuser in the Oxiline App. I contacted their company - was told the feature was "removed". Said rep never mentioned a "30-day" return notice. I called them multiple times, multiple 50+ minute hold times and non-returned emails -- to get this one today ----
Thank you for reaching out.

The multiple-user feature is available when using the Fitdays or Starfit app. Unfortunately, this feature is no longer supported in the Oxiline app (THEIR OWN APP!!)

Regarding your return inquiry, we regret to inform you that your order is beyond our 30-day return window, which makes it ineligible for a return and refund.

Kind regards,
R**
Customer Service Representative

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DOESN'T GET MUCH WORSE THAN THIS...

I experienced significant delays communicating with Oxiline’s customer support regarding a delayed order and a return request. Over a 30-day period, responses routinely took more than nine business days. I ultimately received the order, but I am still waiting for any response regarding my return. The lack of timely communication made the situation far more difficult than necessary.

Ordered a scale showing shipping time 3-4 business days. Nothing from company showing shipping date or tracking info after 2 weeks. Sent an email got no response. Sent 2 more. A few days later, got an automated response saying my email was being reviewed. Two days later told item was back ordered and could I be patient. I asked to cancel order and refund please. Two weeks and several more emails later, only after threatening to dispute the charges, I finally was refunded. I should have read the reviews first, but didn't. Learn from my experience and mistake. Steer clear of this non-responsive company with terrible customrr service.