We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
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I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
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The quality of the furniture is amazing, right down to every little detail and the instructions were so easy to follow. Customer services are very kind and caring, and really helpful with my query. Ki... See more
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The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... See more
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Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
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Replied to 93% of negative reviews
Typically replies within 2 weeks
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Furniture is lovely
Furniture is lovely, all the correct amount of stuff was delivered. Only thing was delivery wasn’t next day which is says on website it will be
3 July 2026
Reply from Own Furniture
Hello Paige,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your furniture and that everything arrived complete.
We're sorry for any disappointment regarding the delivery timescale. Having looked into your order, it was dispatched from us on Friday 3rd July and delivered on Monday 6th July. Unfortunately, our couriers do not operate over the weekend, so deliveries are made on the next available working day.
Thank you again for choosing Own Furniture. We hope you enjoy your new furniture!
Best regards,
Own Furniture
I ordered chest of drawers arrived and…
I ordered chest of drawers arrived and taken to place where I wanted . Very well made happy with purchase . Good service .
3 July 2026
Reply from Own Furniture
Hi Christina,
Thank you for taking the time to leave us a review!
We're delighted to hear that your chest of drawers was delivered to the room of your choice and that you're so pleased with the quality. It's great to know you were happy with both your purchase and the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Delivery of Harlequin drawers arrived…
Delivery of Harlequin drawers arrived damaged. Replacement also damaged, plus damage to the staircase wall. It would help if the delivery included unpacking and inspection.
3 July 2026
Reply from Own Furniture
Hi Tracy,
Thank you for taking the time to leave us a review!
We sincerely apologise that your Harlequin drawers arrived damaged and that the replacement also did not arrive in the condition expected. We appreciate how disappointing and frustrating this has been.
Please be assured that this matter remains open with the supplier, and we are continuing to work with them to reach a satisfactory resolution as quickly as possible.
We're also very sorry to read about the damage to your staircase wall. This has not previously been brought to our attention, so please could you send us some photographs and details of the damage? We will be happy to raise this as part of the ongoing case and investigate it further.
Thank you again for your patience, and we're sorry for the inconvenience caused. We remain committed to resolving this matter for you.
Best regards,
Own Furniture
Great service and delivery 👍
3 July 2026
Reply from Own Furniture
Hi Daniel,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with both our service and delivery. Your kind feedback means a great deal to our team.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
It turned up when it was supposed to
It turned up when it was supposed to .
But delivered by one person. It says heavy 2 people to lift.
The mirror door is bent. Because of the way it was packed and carried. Or something heavy on top.
I would have sent it back but the last bit to put on was that door just to see it swinging out and not closing properly..
I'll never use you again
3 July 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're pleased that your delivery arrived when expected, but we're sorry to hear about the issue with the mirror door.
Having looked into this, we can't see that you've contacted our customer service team regarding the damage. Please do get in touch with us with your order details and some photographs of the affected door, and we'll be more than happy to investigate this for you and work towards a resolution.
We always aim to resolve genuine damage issues as quickly as possible, and we'd really appreciate the opportunity to put things right.
Thank you again for your feedback, and we hope to hear from you soon.
Best regards,
Own Furniture
Item great and fast delivery
3 July 2026
Reply from Own Furniture
Hello Godfrey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with your item and that your delivery arrived quickly. Providing great products and a fast, reliable service is exactly what we strive for.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Five star bed
Five star bed. Really cute and beautiful bed. Very fast shipping. Excellent value. Sturdy. Good quality. Easy to assemble.
3 July 2026
Reply from Own Furniture
Hi Danielle,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new bed and that you found it to be great value. It's also wonderful to know that your order arrived quickly.
Thank you for taking the time to share your experience and for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
The efficient delivery driver spotted…
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..and rebooted delivery convenient for me .. excellent customer service
3 July 2026
Reply from Own Furniture
Hi Karen,
Thank you for taking the time to leave us a review!
We're delighted to hear that our delivery driver identified the damaged item before delivery and that we were able to arrange a replacement and a delivery date that was convenient for you. It's also lovely to hear that our customer service team was able to help make the process as smooth as possible.
Thank you for your kind words about both our delivery and customer service. We really appreciate your support and thank you for choosing Own Furniture.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
The drawers we bought are genuinely…
The drawers we bought are genuinely unusable. All of the drawers are misaligned and fall out to the floor the minute you try to use them. I’ve tried contacting customer service and have had no response. Keep clear!!
2 July 2026
Reply from Own Furniture
Hi Ellie,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you've experienced an issue with your drawers.
Having looked into this, we can't see that we've received any correspondence from you regarding this matter. We always aim to respond to all customer enquiries as quickly as possible, so we're sorry if your message hasn't reached us.
Please do get in touch with our customer service team with your order details, and we'll be more than happy to investigate the issue and work with you to get it resolved as quickly as possible.
We look forward to hearing from you.
Best regards,
Own Furniture
Superb company
Superb company, great quality furniture, great customer service. Highly recommend !,,, excellent !,,,
7 July 2026
Unprompted review
Reply from Own Furniture
Hi Jo,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with the quality of your furniture and the customer service you received. Your recommendation means a great deal to our team, and we're so grateful you took the time to share your experience.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Company contact and customer service
I had to contact the company immediately after not realising I selected the wrong delivery option. I must say a quick response and change to my preference was spot on and couldn't be more happier.
7 July 2026
Unprompted review
Reply from Own Furniture
Hi Amie,
Thank you for taking the time to leave us a review!
We're delighted to hear that we were able to amend your delivery option quickly and that the process was straightforward. We always aim to respond promptly and accommodate changes wherever possible, so it's wonderful to know you were happy with the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Wont be ordering from here again the…
Wont be ordering from here again the wood is bowed 1 of the shelfs dont sit in the wardrobe properly due to the wood being bowed
2 July 2026
Reply from Own Furniture
Hello Jordan,
Thank you for taking the time to leave us a review!
We are very sorry to hear that you've experienced an issue with your wardrobe.
Having looked into this, we can't see that you've contacted our customer service team regarding this matter. Please do get in touch with us, and we'll be more than happy to review the issue and work with you to get it resolved as quickly as possible.
Thank you, and we hope to hear from you soon.
Best regards,
Own Furniture
Order delivered to wrong address and…
Order delivered to wrong address and their delivery driver forged a signature so they could leave it. They admit this but wont issue a refund. Extremely difficult to deal with and drag their heels at every stage. Then they wanted me to file a police report (clear misunderstanding of consumer rights act - I never had ownership. The item was taken from them, not me. They need to file one if they so desire)
Will do anything to wriggle out of a refund. Awful company. Avoid at all costs
24 June 2026
Unprompted review
Reply from Own Furniture
Hi Will,
Thank you for taking the time to leave us a review!
As soon as you reported the issue, we immediately raised an investigation with DX, and this investigation remains ongoing. As part of their enquiries, DX have provided a signed proof of delivery, delivery photographs and GPS data, all of which indicate that the driver was at the correct delivery location when the parcel was delivered.
We appreciate your concerns regarding the signature, and these have also been raised with DX as part of the investigation. Until their investigation has concluded, we are unable to comment further or determine the final outcome.
We understand how frustrating this situation is and appreciate your patience whilst the investigation is ongoing. We remain committed to working with DX to reach a conclusion as quickly as possible and will update you as soon as we receive their final findings.
Best regards,
Own Furniture
recently got some affordable furniture…
recently got some affordable furniture for my spare bedroom and was happy with the quality. Overall good service and Katie was very helpful over the phone with all my questions.
11 June 2026
Unprompted review
Reply from Own Furniture
Hi Bethany,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the quality of your new furniture and that it was great value for your spare bedroom. It's also wonderful to know that Katie was able to answer all of your questions and provide the support you needed.
We'll be sure to pass your kind comments on to Katie!
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
I received my order sooner than I…
I received my order sooner than I expected, trustworthy and reliable.
3 July 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived sooner than expected and that you found us to be trustworthy and reliable. Providing a smooth and dependable service is something we always strive for, so your kind feedback means a great deal to us.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Tracking good
Tracking good . Glad I liked it as return was going to be £59. If it wasn't damaged .
30 June 2026
Reply from Own Furniture
Hello Lynn,
Thank you for taking the time to leave us a review!
We're pleased to hear that you were happy with the tracking updates and, most importantly, that you liked your purchase.
We appreciate your comments regarding our returns policy. If a return is due to a change of mind, we can arrange collection using our fully insured, risk-free courier service. This service is chargeable, with quotations available upon request and a minimum charge of £35. Alternatively, customers are welcome to return items themselves or arrange their own courier if they prefer.
Thank you again for your feedback and for choosing Own Furniture.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Absolutely brilliant customer service…
Absolutely brilliant customer service from beginning to end nothing was too much trouble.
3 July 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you received brilliant customer service from beginning to end. Knowing that nothing was too much trouble is exactly the experience we aim to provide for every customer.
Thank you for taking the time to share your feedback and for choosing Own Furniture.
We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Big shout out to Katie & Will at Own…
Big shout out to Katie & Will at Own Furniture. Extremely helpful.
3 July 2026
Unprompted review
Reply from Own Furniture
Hello Caroline,
Thank you for taking the time to leave us a review!
We're delighted to hear that Katie and Will were able to help and provide you with a positive experience. We'll be sure to pass your kind comments on to them!
Thank you for choosing Own Furniture. We truly appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Great customer service
When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Organised a replacement panel straight away which arrived 4 days later. Unfortunately it was the wrong panel from a different collection. Rang Will again who was really apologetic and said he would get another panel sent. This arrived 3 days later and is now correct. Also had responses from Katie, both her and Will have been wonderful. Really pleased with the quality of the furniture and from customer services. Would highly recommend using Own Furniture.
1 July 2026
Unprompted review
Reply from Own Furniture
Hi Philip,
Thank you for taking the time to leave us a review!
We're sorry that one of the panels arrived damaged and that the first replacement sent was incorrect, but we're delighted that Will and Katie were able to get everything resolved for you as quickly as possible.
Your kind words about both our customer service and the quality of the furniture mean a great deal to us. We'll be sure to pass your lovely comments on to Will and Katie - they'll be thrilled to hear them.
Thank you for your patience throughout the process, for your recommendation, and for choosing Own Furniture.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Own Furniture
Great communication, helpful staff
Great communication when we needed a very minor issue sorting out, they went above and beyond to get us what we needed. Very helpful staff
23 June 2026
Unprompted review
Reply from Own Furniture
Hi Greg,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with our communication and that our team was able to resolve the issue quickly for you.
Thank you for your kind words about our staff and for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
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