OVO Europe Reviews 130

OVO PAYG

Terrible, Terrible, Terrible

Please prepare yourself for great prices on energy during the summer periods and then for your energy prices to quadruple over winter months for the same usage.
Don't even bother wasting your energy trying to discuss the fact that your household occupation has not changed or usage or the fact that it has only been happening since replacement of faulty meter took place( I won't begin to retell the faulty meter scenario which took 10 hours to replace on the coldest day of the year)
This company could not care less about their consumers or their wellbeing and run on the fact that the majority are too busy to continually switch companies
If you have not already switched companies please do not be fooled by this company and rather make an informed decision based on repution and not cheap deals.
Do not switch to OVO!!!

Great when I first signed up to Ovo - I would have given them 5 stars like others, but after a couple of years I am on the verge of switching.
I received a letter today informing me that they will bump up my monthly payment by an unjustifiably large amount. Their letters have a friendly, light tone to them, and purport to help you to get 'back into the black'. Any problems with this, they say, just give us a phone - only there was no phone number anywhere on letter. So I went online to find one.
I phoned, the advisor put my details up on his screen, I put my details up on mine, and together we looked at the nice friendly interface. We could simultaneously see that I was indeed in the black, so therefore there was no need for the huge price hike. This call was not easy, and I had to be pretty stubborn to persuade them to reduce their unreasonable demand to something more manageable - yet still unnecessary. This is not the first time this has happened.
Nice, friendly but very 'selective' interface that masks unpleasantness and unreasonable demands. Last chance, Ovo - three strikes and you're out.

Changed from SSE to Ovo over 5 years ago now and have never looked back. For me their prices are very competitive and not much in it compared to other providers. I moved house a few years ago and straight away I made sure I switched to Ovo, which was seamless. On the odd occasion when I have had to call Ovo I have always found their customer service to be good.

I have a fairly obscure Economy 10 electricity tariff system (like Economy 7 but better) but had numerous meter-related problems with supplier SSE (Southern Energy). The final straw was when they put their tariffs through the roof just over a year ago.

I looked around for an alternative supplier and eventually found one through a helpful website that specialises in Economy 10 suppliers (fewer and fewer these days) called Economy10.com. As I already had a working Economy 10 meter (at the fourth attempt), I could easily switch to other suppliers who don't actually install. OVO supply Economy 10 as if it is Economy 7, which means greatly reduced rates for 10 hours of off-peak electricity and competitive rates for peak times. Since I swapped just over a year ago, my electricity bills have fallen 20%, which is a lot of money when everything in our rural house is run off the mains.

The switch from Southern was not painless but this was entirely because Southern insisted on ignoring my meter readings and inventing random ones of their own. I think OVO were a bit embarrassed about this and eventually the problem was resolved. No issues at all since then and I find OVO's internet system much easier to use than Southern's.

I deliberately didn't choose the absolute cheapest supplier because they appear to have significant customer service issues. After being messed around by Southern for a number of years, there is a price on being hassle-free. As far as I am concerned, the swap to OVO has been a double win, on price and service.

ovo energy customer service has been the worst I have ever experienced in my life. I moved house in nov 2015 and later found out that OVO were claiming to control the energy supply to the house, although I had been told by first utility that they had control. In Feb 2016 I received a final demand through the post for a bill of £120.00 for 1 months worth of dual fuel energy!!! I contacted ovo and after a lengthy conversation I was advised to open a meter reading dispute between them and first utility, which I did. I was advised I would be contacted when this was resolved. Having heard nothing, I received a totally un-expected final demand through the post from a debt collection agency, who had added a charge to my account. I had to contact them and ovo yet again, where I was kept on hold for ages by ovo, who advised this was an error on their part, they would suspend the account and this was cancelled, however the hassle was still caused to my self. The meter reading was still ongoing, a few months later I received another final demand from a different debt collection agency again asking for this bill. I contacted ovo who stated that the meter reading had been resolved in their favour, instead of them telling me they had gone direct to another agency and sent my bill to them, who again added a charge. How on earth am I meant to pay a bill resulted in their favour when they don't even tell me the meter dispute has been resolved!! The lad i spoke to transferred me to the 'none existant' collections team, where i was kept om hold for 20 mins. I hung the phone up, rang the collections team back, they had infact been shut the whole time i was kept on hold, thank-you to the person who transferred me there. From here I started to send e-mails to them via the online complaint centre, I sent at least three of these and didn't receive a single reply or acknowledgement, despite the website saying they will be back in touch within 5 working days. I then sent a direct e-mail to a different mail box and got a response from a lad regarding the bill and a subsequent offer. I replied to this lad, 4 weeks later again no reply, I have rang the collections team a number of times and I am constantly kept on hold, the final straw has been tonight where I remained on hold for 22 minutes without answer. I have again sent 3 more emails via the online complaint centre, not one has been acknowledged. The silly thing is that I actually want to pay this bill, the collections team haven't answered their phone once, and despite asking for a call back or even a simple acknowledgement from the online complaint centre, I haven't heard a thing!! All i want is for someone to call me back so i can settle the bill and make a formal complaint!! so its off to ofgem for me, rant over, stay well clear of ovo!!

We have been with Ovo for just over two years. They present a happy clappy front of relaxed informality. But our recent experience, after we have got into difficulties, shows them for what they are.
Despite our attempts to resolve our situation they have been obstinate, incompetent, devoid of any empathy and have provided confusing and contradictory information.
After a settlement was arrived at over two weeks ago, they still continue to send disgusting threatening letters to us. Their excuse is that they are "standard automated" letters.
They have shown no understanding for our situation. Like all other energy companies they are only interested in money.
When you call them it takes at least 8-10 minutes before they answer. Then you end up speaking to people who sound as though they're on another planet. They seem to have no system and are grossly unprofessional.
We thought Scottish Power were bad. But Ovo are even worse.
Think very carefully before getting involved with this company.

Ok. It's odd to love an energy company right? But this one is different. Great worded emails and correspondence and a website that just works. Never has a problem and they give you 3% interest if you are in credit! What's not to love about that?

I've been with some terrible energy companies such as first utility and Scottish power, but these are the best. Simple app and simple bills.

I've been with Ovo for gas and electric for a couple of years now,would have been far worse off..good sensible company,one of the cheapest,all done online,monthly meter readings,and if you're in credit you get 3% interest on your balance(better than lots of ISA's i could mention)...downside..?nope,none.? Check them out..recommend.