Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... See more
Company replied
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... See more
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
160 reviews
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We’ve been using a dedicated server…
We’ve been using a dedicated server from OVHcloud for the past 3 months and are very pleased so far. The setup process was quick and straightforward, even for someone without deep server expertise.
One of the standout aspects has been their customer service, we encountered a minor technical issue early on, and their support team responded immediately and efficiently, resolving the problem without any delay.
The server has been performing well, and we haven’t experienced any downtimes or slowdowns.
We’ll continue monitoring the service over the coming months and plan to update this review after a full year of usage to give a long-term perspective. But for now, we’re very satisfied.
14 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Oliver,
Thank you very much for your positive feedback. The entire OVHcloud technical team is happy to hear that our support met your expectations with efficiency and professionalism.
We are committed to maintaining this level of excellence and remain available for any questions or requests, whether by phone, ticket, livechat, or through our social media channels.
Also, to properly credit the agent who assisted you, we have sent you a request for additional information. This will help us recognize the great work of our team.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Aldair was very professional
Aldair was very professional, polite and straight to the point. Thank you for that.
18 June 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Joaquin,
The entire OVHcloud technical team is happy to hear that Aldair was very professional, polite, and got straight to the point.
We will share your kind words with Aldair. He will be very glad to hear your thanks and compliments about her patience and clear explanations.
We will keep working hard to give you the best support. If you have any questions, you can contact us by phone, ticket, livechat, or social media.
Thank you for trusting OVHcloud.
Best regards,
Dieynaba K.
Perfect in every way
Give the young lady a pay rise, a nice big bonus and a promotion as high up as she can gp
17 June 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your feedback with our colleague Débora, who is handling your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I had a problem with my website
I had a problem with my website, and I spoke to Bjorn J, and he was great and helped me to do everything.
Now I am so happy.
10 June 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are pleased to see that our agent Bjorn has been able to assist you in resolving the situation with your website.
We have also relayed your encouraging feedback to our advisor.
If you have any difficulties managing a service, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Has anyone experienced sudden…
Has anyone experienced sudden suspension on OVHcloud with no clear evidence?
My server was locked without warning; they only provided some technical logs but there were no complaints or security incidents I could find.
As a professional in cybersecurity, I found no proof of abuse in the evidence they gave.
Support did not provide any helpful response or let me recover my data.
If anyone here has faced this, how did you resolve it? Any advice on recovering data or escalating the case?
(If my post breaks any rules, just let me know to edit out anything sensitive!)
9 June 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mohamed,
Thank you for sharing your experience regarding the sudden suspension of your OVHcloud server.
We are sorry to hear about this situation and take your feedback very seriously.
To help us investigate and assist you, please reply to our information request with your OVHcloud account ID (for example: xx12345-ovh), which you can find in the email we sent you.
This information will allow us to look into your case.
Thank you for give us the opportunity to improve our service.
Best regards,
Dieynaba K.
Great service
Great service and when I was ready to cancel, the team acted quickly and to my satisfaction.
30 May 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Arthur,
Thank you for this 5 star review regarding the support of your request.
Each team (billing, technical, etc.) makes every effort to accompany you throughout your journey at OVHcloud.
We are happy to work with you.
Sincerely,
Homéfa S.
Helped switch to the correct VPS offer
We picked the wrong VPS offer, they helped us fix the issue
29 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike !
Thank you for these 5 stars⭐⭐⭐⭐⭐
We are delighted to see that your experience with our team is going well.
At OVHcloud, we make every effort to offer you quality support and products.
The entire team remains available on our usual channels.
We look forward to working with you.
Sincerely,
Homéfa S.
Thanks for your support!
26 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ahmed,
Thank you for taking the time to submit your opinion on Trustpilot.
I'm glad you had a positive experience.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
48 HOURS vs 120 SECONDS bare metal deployment
OVH advertises to deploy a bare metal server within 120 SECONDS - I purchased one and AFTER I made my payment for over £150 they told me it'll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn't work, nobody picks up the phone-I hung up after wating 27 minutes. Now I'm wating to get my money back, let's see how this will work. km1296313-ovh
22 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server could not be delivered in 120 seconds.
Some servers are delivered immediately. Others requiring a particular configuration can be delivered in 48 hours for example.
However, our services reserve the right to analyze information used to order one or more servers. These are measures to protect our community and users.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Best regards,
Homefa S.
Good support and resolved quickly
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
10 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Andrew,
The entire OVHcloud technical team sincerely thanks you for your kind words and your trust.
We are delighted to hear that our support team was able to quickly and effectively resolve the provisioning issue you encountered.
Your satisfaction is our top priority, and we are committed to continuing to provide you with fast and efficient solutions.
Should you have any further questions or concerns, our team remains at your disposal via phone, tickets, live chat, or social media.
Thank you once again for your encouraging feedback and your confidence in us!
Best regards,
Dieynaba K.
The worse customer service experience, ever.
Mame D. of OVH asked me to review their service, well... here you go, short and sweet: AVOID them at all costs!
I have been asked to quote the ticket reference, here they are: CS10769529 & CS10960112. This way OVH can check and come back here to tell the world why this review is unfair. Honestly, be my guest OVH, I'm so done...
Now, here is my experience:
A couple of month back I spot a domain name I want to purchase, see it is available and start the process of purchasing it together with a web hosting, using OVH. The order is easy, everything is wrapped up fairly quickly. Then I start receiving some emails about my order, all looks ok.
A few hours later, when everything things to be in order, I try to install a module on my website, apparently things are done promptly, all good. However, nothing shows on the website, I cannot access the module but instead see another landing page telling me that the domain I thought I owned was available for sale.
I look back at my order, yep, I did try to purchase said domain.
Investigating further, I understand that the domain was grabbed by a domain broker a few minutes before I did purchase it. Frustrating, but such is life sometimes.
However, since I can buy the domain on the secondary market for a reasonable price, I do that.
Once I fully understood this situation, I reached out to OVH customer service to raise this issue and the fact that AT NO POINT of the order process, or after, did OVH highlight that they could not give me the domain I ordered.
Then, after I raised the issue, at no point did they investigate what happened and acknowledge their failure.
Because I got rather insistent that they were at fault here, OVH said they may (!) refund me the cost of the hosting (which is actually roughly equivalent to the cost of the domain on the secondary market).
They did tell me that, should the refund be approved, it could take up to a month...
A good month after that declaration, nothing happened, no follow-up, no refund.
So I chased.
Tadaa: today, they refunded me and deleted my hosted website, suspended my DNS zone, just wiped out everything. Again, AT NO POINT did they say that, should they refund me, they would effectively disable all the services and throw me out. But they did it, the lovely people... see, they can be efficient sometimes.
So, back to you, gentle customer, beware. You may need a lot of patience with OVH and maybe more than that. I used to be a happy customer of theirs but I will now migrate the various websites I held with them for many years to another platform, with better reviews than OVH.
EDIT: As announced, OVH try to show they care, even though they don't. Not only they clearly glaze over the issue linked with their failing process, but they do not commit to change it and, best of all, they make it sound like it was fully clear they would cancel all services. Whilst I requested a 'commercial gesture', they 'offered a refund' which is in fact the cancellation of all services with the necessary refund that goes with it, which is a legal requirement.
Honestly, if you haven't already just avoid them like the plague.
3 April 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Olivier,
First of all, I want to thank you for taking the time to share your experience on Trustpilot.
I'm very sorry to hear that you've had some difficulties.
Please note that we are committed to continually improving our billing system to ensure an optimal user experience. Your feedback is therefore very valuable to us.
After reviewing your refund request (commercial gesture) via ticket CS10960112 with our claims department, I am pleased to note that we have responded favorably to your request.
When setting up a refund, it is normal that we also cancel the order and the associated service.
However, following your return, it looks like you would like to keep the web hosting plan that was previously refunded.
I am happy to announce that our claims department has sent you a purchase order so that you can reopen the service if you still wish.
However, it seems that we are currently waiting for your response via ticket CS10960112. I therefore invite you to reply as soon as possible, so that we can resolve the situation.
I would like to thank you for your understanding and patience. Rest assured that our entire OVHcloud support team remains available to meet your needs and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Exceptional Support and Seamless Transition
I am very satisfied with the support provided by OVH. Laurent handled my request with professionalism and efficiency, ensuring the deletion of my server and the smooth transfer of time to my new server. His clear communication and prompt actions made the entire process hassle-free. I highly appreciate the excellent customer service and would not hesitate to recommend OVH to others.
Ticket Number: CS10933225
31 March 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Amar,
Thank you very much for your kind feedback on our support, and for your complimentary comments about our colleague Laurent.
We are delighted to read that your request has been handled professionally, efficiently and that the process of transferring your time to your new server has gone smoothly.
At OVHcloud, we value excellent customer service and are happy to know that we have been able to meet your expectations.
We are also pleased that you would not hesitate to recommend our services to other customers.
We will continue to work hard to constantly improve our services and support.
If you need anything else in the future, feel free to contact our support team by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Perfect Service with Best Value
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP they allocate for the machine. I'm from Bangladesh, and I've faced payment issues with several other cloud providers. For example, I couldn't pay to AWS with IFIC VISA card. Azure works, OCI sometimes have problems. But OVH fully supported the payment platform, just like local.
30 March 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Sufian,
Thank you very much for your warm feedback on our OVHcloud Bare Metal services.
We are very happy that you enjoyed the competitive price, fast deployment time and related features of our servers.
We are also happy to hear that you have not experienced any payment difficulties with our platform.
We are committed to delivering a seamless user experience, no matter where you are in the world.
At OVHcloud, we are constantly striving to improve our services and support to deliver an outstanding user experience.
We are pleased to read that you have had a positive experience with our support team and we encourage you to continue contacting us with any questions by phone or ticket, via Live Chat or social media.
Again, thank you for your loyalty and for choosing OVHcloud for your cloud needs.
We wish you an excellent day and a happy continuation with our services.
Best wishes,
Your OVHcloud advisor.
^LaiM
Removed VPS without any tell.
I set up automatic payments, but the company deleted my server anyway. Some Viktor from their support acted like a jerk. Never take anything from them.
22 March 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server (VPS) has been deleted.
At OVHcloud, we are constantly improving our billing system.
It is important to have a valid payment method registered on your account when using automatic renewal.
Servers are not deleted when terms of use are respected and payments up to date.
Taking this opportunity, I would like to request more information about your account and review the case in detail.
You have received a request. Please answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and email associated with your cloud account.
Have a nice day,
Homéfa S.
Horrible customer support SCAMPANY
Horrible customer support. Instead of answering my questions gave me a knowledgebase link then disconnects the chat when I asked to cancel the service. I have to be disconnected twice. The third rep which was my first rep that disconnected me earlier, instead of doing my request gave me a bad link for the knowledgebase. Had to just look for where you can cancel. Also they dont give refunds even if it was just charged today and i have not been using it for 3 months.
3 March 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Edgar,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you’ve had with our customer support and the frustration caused by not receiving the assistance you needed.
We take your feedback seriously. We apologize for the disconnections and the unsatisfactory responses you received. We understand how important it is to have prompt and accurate support, especially when managing your services.
To assist you further, I’ve sent a request for more information so we can better understand and address your issue. Please respond with your OVHcloud account ID (which can be found in the email you received, e.g., xx12345-ovh), and we’ll work with you directly to resolve this matter.
We are continuously improving our processes, and your feedback will help us make the necessary adjustments.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Dieynaba K.
False spam abuse claims
So was using OVH for some time (mixture of dedicated and VPS)
Recently I started getting emails that one of my VPS's was the source of spam. Naturally I investigate and find nothing. I shut the VPS down but the emails keep coming in.
The spam seems to be referencing a domain that for some reason still point to the IP of my VPS and this domain is hosted by OVH. OVH keep mailing me with abuse of service threats despite this been nothing to do with my machines. There support are useless because they tell me to reply to the emails - which I have been - with no replies.
Ironically the only spam I can see is the number of abuse tickets coming in from OVH. I actually had to add an auto filter to my gmail to block them.
Terrible service, and I will be migrating all my services elsewhere.
UPDATE:
Despite requesting (and me supplying) more information I got no further contact from OVH. Tickets I open just kept getting closed with telling me to contact there trust/safety department - who never reply.
EDIT:
No everything is not ok - I still have hundreds of scammers domains pointing to my IP on your DNS servers which you are refusing to remove.
I do not use X or facebook so cannot continue there.
25 February 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Darren,
Thank you for sharing your experience with us on Trustpilot. We're sorry to hear that you had difficulties with our interface.
We take your feedback very seriously and are committed to continuously improving our service to provide the best user experience.
I’ve sent you a request for more information so we can investigate the situation. Please respond with your OVHcloud account ID, which you can find in the email you received (e.g., xx12345-ovh).
We understand that ease of use is a key factor when choosing a service provider.
We are constantly working to improve these aspects of our service, and we appreciate the opportunity to do so thanks to your feedback.
[EDIT: Thank you for sharing your information. After verification, I can confirm that there are no more abuse reports related to your offer. The situation was a false positive. I apologize for the inconvenience this may have caused.
Can you please confirm if everything is now back to normal on your end?
Feel free to contact me directly through our (X) Twitter account or our Facebook page to continue our exchange:
> https://x.com/ovh_support_en
> https://www.facebook.com/ovhcom/]
Best regards,
Dieynaba K.
Maxime was really helpful in resolving…
Maxime was really helpful in resolving my refund request
20 February 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Orji,
The OVHcloud technical team would like to sincerely thank you for your kind feedback on Trustpilot.
We are truly pleased to hear that you were satisfied with Maxime's assistance in resolving your refund request. We are committed to maintaining this level of excellence and continuing to provide you with quick and effective responses to all your inquiries.
Our team remains available to address any questions or concerns you may have via phone, ticket, live chat, or social media.
Thank you for choosing OVHcloud and for your trust in us.
Best regards,
Dieynaba K.
Good help
I am thankfull for the help I needed to close the subscriptions after the passing of my son
Case CS10697035
6 February 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Karin,
Thank you for sharing your feedback on the closure of your services following the passing of your son. The entire OVHcloud team wishes you its sincere condolences.
We do our utmost to provide quality support to meet your needs and expectations in all situations. I am delighted that our dedication has been appreciated.
I will pass on your feedback to my colleagues who responded on your ticket.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
I have been a customer of OVH for…
I have been a customer of OVH for nearly 10 years. It's a love hate relationship. Some aspects of their service are amazing, but some are just terrible. I love the dedicated servers and VPS. Setup is fast and easy, deploying Linux is very easy and logical.
But domain name service, is terrible. Try setting up your name servers, it's so unreliable and ackward. Many times it just doesn't work.
Documentation is often old or difficult to find.
Pricing is very good, but competition is all around with simillar pricing too.
But for all other reasons it's still 5*.
29 January 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Peter,
The entire OVHcloud team sincerely thanks you for your loyalty over the past 10 years and for your detailed feedback on Trustpilot.
We are delighted to hear that you appreciate our dedicated servers and VPS, as well as the speed and ease of installation. Your satisfaction is our priority, and we continuously strive to improve our services.
We also take note of your feedback regarding domain name management and documentation. Your insights are valuable and will help us enhance the user experience in these areas.
Our team remains available for any questions or assistance via phone, ticket, live chat, or through our social media channels.
Thank you again for your trust and commitment to OVHcloud.
Best regards,
Dieynaba K.
I use OVH for the last 8yrs
I use OVH for the last 8yrs, super fast servers and friendly support
27 January 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Darius,
Thank you very much for your kind comment and your loyalty to OVHcloud for 8 years!
We are delighted to read that you are satisfied with the speed of our servers and the friendliness of our support team.
We are proud to be able to offer quality services to our customers, and we appreciate your positive feedback.
We are continuously striving to improve our services and support to deliver an even better user experience.
If you encounter any difficulties in the future, do not hesitate to contact our support team, who remain available to help you by phone, ticket, live chat or on social networks.
Have a great day and trust OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
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