Professional company for professionals, they care about our business and they understand our requirements and needs. Wouldn't say the same if you are not professional and don't know what you are do... See more
Location
Switch locationCalle de Luchana 23, 1º Planta Modulo 3, 28010 Madrid, Chamberí, ES
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after i did the migration with of the website to OVH i had a great improvement in everything! also they now have a good costumer service i they help you at the phone and by email
Company replied
Terrible service. Support doesn't offer solutions, just their policies. Years ago it was fantastic, and money wasn't everything back then; now it's the complete opposite.
Company replied
I requested a not-so-simple to understand question, and they called me back by phone to ask for details and gave me a solution just in this call (followed by the written down solution in the ticket i... See more
Company replied
Company details
About OVHcloud - Spain
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Calle de Luchana 23, 1º Planta Modulo 3, 28010, Madrid, Chamberí, Spain
4.2
Great
74 reviews
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I've been always very satisfied with…
I've been always very satisfied with ovh in general. Great IT infrastructure at controlled price.
Today I am also pleased with the resolution with a billing issue I've had, ticket CS15359838. The agent was understanding of my situation, and the solution provided was satisfactory.
19 March 2026
Unprompted review
A company you can trust
Professional company for professionals, they care about our business and they understand our requirements and needs.
Wouldn't say the same if you are not professional and don't know what you are doing.
19 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
OVH - cheap and supports a lot of domains but...
Update:
I wanna make a fair assessment - after I was angry at OVH. (original review below)
Pros:
- supports a lot of TLDs (.de, .fr, .se, .fi, etc.)
- usually cheap, with fair renewal rates
- domains can be transferred for free between OVH accounts. (Using Gemini)
Cons:
- customer care is almost impossible to access. 99% is just faq posts or AI redirecting to faq posts.
- nameserver update was slow to propagate
- dashboard feels buggy, often out of sync (Some of my urls are randomly not listed. They are accessible, if I url-hack. Sometimes I get a blank white screen when I try to log in.)
- renewal prices are not listed on the dashboard nexst to the domain, can be accessed externally through as advised by Gemini
Original post:
I had two issues that make OVH a cheap, but not very comfortable partner for me:
- When changing nameservers, my sites went down for two days. (Other registars somehow usually solved it in two hours...)
- The customer care is almost impossible to get.
They forced me to get a "Spanish" account because I am a Spanish business, and then they charged me IVA because their system does not handle IGIC and thus I could not write in my VAT number.
Now, when I managed to somehow trick the system to talk to me, they asked for a range of documents to prove that I am the business that I am, then no response whatsoever.
Update on the original post:
After my review, I got response from OVH.
They did update me not to charge me IVA - unfortunately their system does not seem to be equipped to handle IGIC (which even in the response Liam didn't seem to understand that it is not a VIES VAT and thus it cannot be validated as ES+IVA number), so they put my number into the "Intra-community IVA" which it isn't but I looked it up and it is the correct decision not to charge me IVA.
On the other points: OVH-s dashboard does seem to fight hard not to give access to customer care and the particularities of the Spanish tax system are not addressed well.
For the contrast: I use more domain registars, including Rackforest.hu and Cyberfolks.hr, where I could just directly place a message, and in case Rackforest didn't provide a feature on the dash (the DS), they did it for me in a couple hours via email.
Because now I have two accounts (due to the incompatibility), and on the older account I can still not deduct IVA, and it is super hard to access the customer care, if it makes financial sense, I'll move those domains to a different registar instead of trying to fight OVH.
So, all in all, I updated my valuation to 3.
At the end of the day, OVH still is a registar with good prices, and I just bring my nameservers to CloudFlare anyway, and then the registar doesn't play much of a role from then on - unless billing and cost deduction but it is fairly negligable even if they are not the best in it.
11 March 2026
Unprompted review
Reply from OVHcloud - Spain
Hello Barnabas,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are working to refine our Control Panel to offer you an optimal user experience.
When you create your account, you can enter your VAT number directly from it.
We also have a guide to assist you in creating your account: https://help.ovhcloud.com/csm/es-es-account-create-ovhcloud-account?id=kb_article_view&sysparm_article=KB0043016
When you are a company and the address you enter is based in a specific "country", we systematically advise you to use the subsidiary linked to the "country" to facilitate the processing of your requests and procedures in the most appropriate language.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
Of course, you can also contact the subsidiary attached to your account in order to check the following number "91 758 34 77" Monday to Friday from 8:00 to 18:00 (local time).
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - Spain
Hello Rafael,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
mauro--barcelonatours.net--CS15238766
after i did the migration with of the website to OVH i had a great improvement in everything! also they now have a good costumer service i they help you at the phone and by email
24 February 2026
Unprompted review
Reply from OVHcloud - Spain
Hello Mauro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Terrible service
Terrible service. Support doesn't offer solutions, just their policies. Years ago it was fantastic, and money wasn't everything back then; now it's the complete opposite.
3 December 2025
Unprompted review
Reply from OVHcloud - Spain
Hello J. L,
Thank you for your feedback.
We're sorry our service didn't meet your expectations. We'll review your comments as we improve our support.
I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your OVHcloud ID or email.
The complete OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homefa S.
Fast and efficent
I requested a not-so-simple to understand question, and they called me back by phone to ask for details and gave me a solution just in this call (followed by the written down solution in the ticket itself).
Less than 2 hours from issuing the ticket, very efficient.
4 November 2025
Unprompted review
Reply from OVHcloud - Spain
Hello Vera,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that our support team has been able to meet your expectations by providing you with an effective and quick solution to your question.
We strive to always provide a personalized service tailored to the needs of our customers, and it is nice to see that we have managed to do so in your case.
We particularly appreciate your comment about the speed of our response, because we know time is precious for our customers. We will continue to work to maintain these standards of quality and responsiveness.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Pawel S
Pawel S. was kind enough to offer me solutions to a missclicked domain renewal. This is the way to behave when you can't technically help a long-term customer.
Keep it that way OVH !
CS12587490
27 October 2025
Unprompted review
Reply from OVHcloud - Spain
Hello,
Thank you very much for your glowing review of your experience with OVHcloud.
We are delighted to hear that our advisor Pawel has been able to offer you solutions to resolve the situation you have encountered with your domain renewal.
We are especially proud of the way our team handled this situation, offering you alternative solutions when technical resolution was not possible.
This is exactly what we aim to offer our customers: a personalized service experience, tailored to their needs.
We are pleased to know that we have succeeded in achieving this goal in your case and that you have appreciated the kindness and professionalism of our advisor.
We will share your feedback with our team to encourage them to continue providing the best quality service.
If you have any further questions or need further assistance, please do not hesitate to contact us by phone, ticket, Live chat or social networks. We are here to help.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Your OVHcloud advisor.
^LaiM
scammy
I bought the domain for only 1 year and keep they will automatically adjusted to 5 years, before I pay for the domain, it was still for 1 year, then I click pay, it goes to 5 years, its very scammy
20 September 2025
Unprompted review
Reply from OVHcloud - Spain
Hello Elise,
We are really sorry to read such feedback.
At OVHcloud, we are constantly improving our website and billing system.
Taking this opportunity I would like to ask you for your OVHcloud ID(aa0000-ovh or 0000-0000-00). This will allow me to check what happened.
Best regards,
Homéfa S.
Everything great
8 September 2025
Unprompted review
Reply from OVHcloud - Spain
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We're glad to hear that everything went well with your support request.
We are constantly striving to improve our services as well as the training of our agents to meet the needs of our customers, and your positive feedback motivates us to continue in this direction.
Our technicians are of course available by phone or ticket, via Live Chat or social networks for any additional request.
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Avoid - Cheap, but it's a false economy, and very hard to cancel
Poorly designed and limited tooling, cheap (note that the €200 introductory offer applies only for 1 month, ending with no warning) but not worthwhile. Slow provisioning, limited cloud services available, and almost impossible to actually cancel (due to a combination of impenetrable UI - even worse than AWS - and extremely slow support processes). Avoid.
12 February 2025
Unprompted review
Reply from OVHcloud - Spain
Hello Tim,
First of all, thank you very much for sharing your experience with us through TrustPilot.
We are very sorry to hear that you have encountered problems and we will do everything we can to improve your satisfaction in the future.
At OVHcloud, we are committed to delivering high-quality services and flawless customer support.
We are therefore constantly looking for ways to improve our services, including reducing the time it takes to process support requests.
We are also working on improving our website, creating guides that will help users find the answers to their questions easily.
For example, if you would like to cancel a service, you can refer to our dedicated guide by clicking on this link: https://help.ovhcloud.com/csm/en-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042821
Furthermore, we would like to clarify that our Public Cloud Discovery offer is only valid for a period of one month, as indicated on our website: https://www.ovhcloud.com/en/public-cloud/free-trial/
To better understand the difficulties you have encountered, we would be grateful if you could respond to the request for information that we have just sent you. Thank you in advance for providing us with your OVHcloud account ID (xx12345-ovh) to facilitate the processing of your request.
In the meantime, I would like to ask you to accept, dear customer, our sincere apologies for the inconvenience encountered and our best wishes for the continuation.
Best wishes,
Your OVHcloud advisor
^LaiM
Terrible company
Terrible company. I stopped using their services a while ago, deleted everything from the account (it shows "You have no services") and still every month they charge me ~1 euro and no one can figure out for what services and how to cancel it.
2 April 2024
Unprompted review
Reply from OVHcloud - Spain
Hello Rinat,
We sincerely apologize for the inconvenience you experienced, and it saddens us to hear about your dissatisfaction because it does not align with the level of service and support we aim to deliver. Moving forward, we are committed to making improvements to ensure that you do not encounter similar issues in the future.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
we use it for hosting and domains and…
we use it for hosting and domains and we never had a problem.
the hosting
prices are good!
11 January 2023
Unprompted review
Reply from OVHcloud - Spain
Hello,
Thank you for taking the time to share this very positive feedback with our support.
At OVHcloud we do our best to offer quality services and responsive support at your entire disposal.
The OVHcloud support team remains available if needed on all our channels whether by phone or ticket, via livechat or social networks.
Regards,
Maxime.R
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