Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... See more
Company replied
Location
Switch locationOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... See more
Company replied
The service is great, support is friendly, but support requests are slow to respond.
I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their co... See more
Company replied
Company details
About OVHcloud - Germany
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germany
3.2
Average
44 reviews
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Great
The service is great, support is friendly, but support requests are slow to respond.
12 May 2026
Unprompted review
Awesome support by Sabrina
9 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very slow setting up a VPS and…
very slow setting up a VPS and extremely slow support
28 February 2026
Unprompted review
Reply from OVHcloud - Germany
Hello Michael,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties while setting up your VPS and that our support did not meet your expectations in terms of response time.
To better understand the situation, we would like to gather a bit more information. Could you please provide your customer ID (e.g. xx12345-ovh) in reply to this message? This will allow us to review your case and find a solution to improve our services.
We take all customer feedback very seriously, as it helps us identify areas for improvement.
We appreciate your cooperation.
Best regards,
Dieynaba K.
Nice hosting provider with really good…
Nice hosting provider with really good special offers!
In the past i had mixed experience with OVH, but this seem to have changed in recent years.
Their special offers (especially Kimsufi dedicated servers) are one of the best or maybe event the best offers in the whole world.
Additionally they have a pro-active monitoring to resolve hardware issues when needed.
I'm using OVH starting from this year again and had no issues at all.
Can totally recommend the provider to anyone!
12 December 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Patrick,
Thank you for taking the time to share this positive feedback about your experience with our dedicated servers.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Wow, impressive customer support!
Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS13016488), that OVH was truly keen to resolve in 3 days. I am impressed, I must say it.
Such proactivity turns out to be like mental Aikido. We are going to be their customers on a long run. Thank you!
4 December 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Ovidiu,
A thank you for your message and for your loyalty since 2020!
We’re truly delighted to know that our team was able to handle your request with such care and responsiveness.
Your satisfaction means a lot to us, and we’ll keep doing our best every day to provide you with reliable service and quality support.
Thank you again for your trust and positive energy!
Best regards,
Dieynaba K.
We’ve been an OVH customer for 5 years…
We’ve been an OVH customer for 5 years and our experience has been excellent throughout this entire period. Their infrastructure is stable, high-performance, and well-optimized for a wide range of needs, from dedicated servers to cloud solutions.
The technical support team has always been prompt, professional, and truly committed to helping every time an issue arose. They were always on point with quick and effective resolutions.
We confidently recommend OVH to anyone looking for reliable hosting services and a long-term, trusted technology partner.
1 December 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Alexandru,
We're delighted to hear that you've had an excellent experience with OVH over the past 5 years! Your loyalty and trust in our services mean a lot to us, and we're committed to continuing to provide the high level of service you've come to expect from us.
Our technical support team is dedicated to providing prompt, professional, and effective resolutions to any issues that may arise, and we're glad to hear that they've been able to meet your needs.
We're proud to offer a wide range of hosting services, from dedicated servers to cloud solutions, and we're constantly working to improve and expand our offerings to meet the evolving needs of our customers.
Thank you again for your kind words and for recommending OVH to others. We're honored to have customers like you who appreciate our efforts to provide the best possible service.
Best regards,
Homéfa S.
Wrongfully terminated by their legal department, being ignored
Ordered a VPS as a load balancer. Was working perfectly for a week. Earlier had a support request and it was very fast. Until on 20th Nov 2025 my VPS got terminated due to "breach of contract". As logs and explanation they said that I was [allegedly] DDoSing an IP address. Can you guess which IP address I "DDoSed"? MY OWN! The IP address of a host that I OWN AND MANAGE. I have an HTTP endpoint on that host which resolves back to my OVH account, yet no response and no reaction. Support says "we can't do anything, decisions by legal department are irrevocable". I wrote a letter to their legal department, being ignored for 3 days (that would be okay for some inquiry, but that's downtime, not just some problem). Their super fast support disappeared AS SOON as I asked them to ping legal department so they can get back to my case faster, as it's an urgent matter.
Please, don't do business and don't trust this company. They tell that they protect you but then their automatic system falsely decides that you're violating something and you're done.
UPDATE: 5 days later, they still ignore me everywhere. The support team here, on TrustPilot asked me for details and VANIHSED as well as soon as I gave my account ID and NIC handle. Just no response at all. Reddit gave same result. Replied to my post within a few hours, gave them my NIC handle, account ID and name in PMs, they first got the wrong VPS and said that the matter was resolved. As soon as I corrected that they had the wrong VPS and pointed them (again) to the terminated VPS, they ghosted me. Unbelievable
20 November 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Oleksandr,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I confirm the information you received via the open support tickets. When a VPS is in its first month of activation, if the anti-hacking system is triggered three times due to detected illegitimate traffic, this results in a breach of contract.
During the first anti-hacking activation, if you considered the traffic detected by the anti-hacking system to be legitimate, you could contact us so we could perform an analysis and adjust the anti-hacking detection thresholds, for example.
If you subscribe to a new VPS, we could do this, and a refund for the first VPS with a breach of contract would be possible.
Regards,
Maxime.R
LOST TIME!
I spent a whole day trying to figure out why I can't connect to the VPS. No answer by TICKET!
LOST TIME!
20 November 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Robert,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process tickets (24 hours to 48 hours).
We also strive to cover the majority of common requests via our website and guides.
You can also contact us by phone via Live chat or social networks to reduce these delays.
In order to analyze the different exchanges with our services, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
To be honest
To be honest, I'm really annoyed with OVH/customer service. Every request/action takes days, and often the responses from customer service are useless because they are not helpful and often require multiple follow-up questions.
I currently have the following problem: I rented a server in Germany at the Limburg data center from OVH Global via OVH Netherlands Amsterdam and a server in France at the Roubaix data center, where I rented both servers. I connected them with a VRACK so that both can communicate via a private network. At the time, I didn't realize that if I rented an additional server in the US, I wouldn't be able to integrate it into the existing VRACK because the OVH website advertises that the VRACK service can communicate globally and across data center and country borders, but it didn't specify that this is only possible if all servers are booked via OVH US LLC , i.e., the American OVH branch. So I booked my storage server with OVH Netherlands in Limburg with a contract term and a discount.
Unfortunately, I now have to cancel all servers at OVH Global Netherlands with special termination and then rebook all servers at OVH US LLC. Unfortunately, OVH Global customer service is either incompetent or does not understand what I want from them. I opened a ticket and requested a special cancellation because it is not possible to connect the German server to the French and US servers with the VRACK service without OVH Cloud Connect, and that is simply too expensive just to replace the free VRACK service.
I'm just annoyed that I'm forced to cancel all servers because of the poor advertising/information about the OVH VRACK service on the OVH website. If OVH had clearly and openly stated on the website that the VRACK service/ adding US servers is not possible unless all servers are booked through OVH US LLC, I would have booked all servers directly through the US branch and I would not now have the hassle with support and would not have to argue about a special termination. I also do not understand why support does not simply approve the special termination, since I am remaining loyal to the company and am simply rebooking with the other branch and not switch to the competition.
These errors, the effort and annoyance could have been avoided with decent and accurate information. I now have to have everything sorted out before November 15, 2025, and rebook all servers so that I can copy all data from the old storage server to the new one without data loss and without having to pay for the old storage server for another month and can book the new one directly.
I am still hoping to find a solution so that I can rebook my server with all discounts at OVH US LLC.
This concerns the OVH account sf861747-ovh and ticket CS12635115.
Addendum: The ticket has been open since November 1, 2025. Today is already November 13, 2025, and unfortunately there has been no clarification to date, even though it escalated days ago, according to the ticket handler.
The day after tomorrow, on November 15, 2025, the server must be paid for again for another month, and if the server is deactivated because no new payment is made, I will not be able to transfer my data because it takes up to 72 hours for the new server to be provided, plus 2-5 days for data transfer.
I hope OVH finally gets everything sorted out and can credit me a few days for the server as a gesture of goodwill so that it runs longer than November 15, 2025, and I can transfer the data after receiving the new server.
5 November 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Fabian,
Thank you for bringing this matter to our attention. We apologize sincerely for the challenges you've faced with the VRACK service and the complexities of server configurations across different regions.
At OVHcloud we are taking immediate steps to address your concerns. Your ticket (CS12635115) has been escalated to the dedicated team.
We appreciate your loyalty and want to ensure that this transition is as smooth as possible.
We are also reviewing our website content to prevent similar issues in the future. Clear communication is a priority for us, and we regret that we fell short in your case.
Thank you for your patience and for giving us the opportunity to make things right.
Best regards,
Homéfa S.
Completely disastrous server down
Completely disastrous server down.
More than 24 hours and no response.
Wouldn't recommend even to my company competitor.
26 September 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Diego,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
OVHCloud, Doing Everything Right
Super Impressed with the service of OVHCloud, everything working flawlessly, minutes to provision stuff, web interface modern and fully of documentation and features, will be migrating my other VPS servers to them in the future.
no complaints from me :)
28 August 2025
Unprompted review
Reply from OVHcloud - Germany
Hello there,
Thanks a lot for your excellent rating ⭐⭐⭐⭐⭐
We’re delighted that your experience reflected the standards we strive for.
At OVHcloud, we’re committed to being a trusted partner for your success.
Sincerely
Homéfa S.
No response to mass phishing!
I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their complaint form. And now, 3 weeks later, there has been no response, the number of phishing sites continues to grow.
Although services such as Google Safe Browsing have marked the sites as phishing, the hosting continues to host them.
6 July 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Stanislav,
Thank you for the report that you made via our form.
At OVHcloud, we fight against all forms of abuse. Following a report, verifications are conducted by the Abuse team. These checks can take time depending on the response time of the site owner concerned.
The abusive teams do not have access to the content of the servers. You can, while waiting for the response from the Abuse team, make a complaint to the competent authorities of your country.
I have also just sent you a request for information to which I invite you to respond with the abuse reference (example XHGSDIOAD) and the email address used.
Best regards,
Homéfa S.
OVH support with ticket CS11346355
I'd like to provide feedback regarding OVH support with ticket CS11346355. I have made a mistake while ordering dedicated server and OVH support went for an extra mile to understand what exactly happened and provided me with quick reply to rectify my mistake. I've been using OVHcloud since 2018 and I value the opportunity to receive a quick and meaningful reply from their support.
22 July 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Vladimir,
Thank you for sharing your experience with our support team regarding CS11346355.
We are delighted to hear that our agents have been able to help you resolve your Dedicated Server situation quickly.
We particularly appreciate your loyalty to OVHcloud since 2018 and are pleased to see that our commitment to providing quality support meets your expectations.
We continue to work to improve our processes and communication to deliver an even smoother and more effective user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - Germany
Hello,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to respond to all our customers as quickly as possible.
I will pass on your comments to my colleague who has taken in charge your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Why are we landing in the 48 hour order validation again in a timely urgent situation?
Edit: The issue was resolved in time, although multiple paths and multiple requests were needed.
--
This is about order number 225222001. We set up hosted exchange with you on Monday, with the surprise that our order needs 48 hours processing time. When we asked support, they told us that we absolutely had to set up exchange by Friday, as our old hosting contract expires at the weekend. The support agent on the phone explained to us that the 48-hour check only occurs the first time and not for subsequent orders.
With this confidence, we bought the necessary hosted exchange licenses on thursday (yesterday), trusting that the order would go through immediately. And we ended up in the 48 hour check again!!! We absolutely have to make the migration today (Friday 21.03.25) as our contract with the old hoster expires at the weekend. I have contacted telephone support twice today and chat support twice and they don't want to speed up the validation of our order. The fact that we were told that validation will not happen again for subsequent orders is being ignored.
If the validation can still be carried out today, I am happy to withdraw the rating. But if the order won't be processed today, our business will be impacted by that decision.
20 March 2025
Unprompted review
Reply from OVHcloud - Germany
Hello there !
We are sorry to read such feedback regarding the validation of your order.
At OVHcloud, we are constantly improving our services and billing system.
Order validations are part of the security tools available to ensure the proper delivery of services.
We are sorry that the verification delay may have delayed your configuration. It is recommended to start this type of configuration several days or even weeks before putting your services into production.
Our goal is not to have you remove the rating but to help you quickly install your Exchange services.
I see that your addresses are created and your tickets are currently resolved.
Feel free to respond to the ticket, if you have other requests.
Best regards,
Homefa S.
experiencing one of the worst support…
experiencing one of the worst support service with them, the entire company is desync. They close the ticket but the solution is not there. I cancelled all my contracts still they are charging my card and I can't delete my card from there as the system doesn't allow.
17 January 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Ahmad,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
In order to delete a credit card from your customer account, you must no longer have any "active" services on it, as described in our guide: https://help.ovhcloud.com/csm/en-billing-manage-payment-methods?id=kb_article_view&sysparm_article=KB0042864
If you have any difficulties with this approach, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the different difficulties encountered, as well as the different exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh) or your customer code "XXXX-XXXX-XX".
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Absolutely dismal support
Absolutely dismal support, even when premium Support is payed for. It takes days to get an answer and the provided answers where never actually helpful, but passiv aggressiv or deflecting. Chatting with live support and one will get redirected to the ticket system... Even for simple stuff like getting a quota increased, because the button on the page is broken.
Edit: about 30 minutes after writing this i finally got my tickets resolved, correcting from 1 to 3 stars.
16 January 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Christoph,
I am very sorry to hear that your experience with our customer support team was not up to your expectations.
At OVHcloud, we are committed to offering a quality service to all our customers, and especially those who have subscribed to our premium support.
I apologize for the response times you've had and the quality of the responses you've received, because that's not the level of service we want to provide to our clients, and we're going to take steps to make sure that doesn't happen again in the future.
However, I am glad to hear that you have finally been able to resolve your tickets and I hope you have seen an improvement in our service since then.
We strive to cover the majority of common requests through our site and guides, but we understand that difficulties can sometimes arise.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Our support teams are available to answer any questions or concerns you may have via phone, ticket, Live Chat or social media.
Do not hesitate to contact us again if you need help or want to share more of your experiences with our customer support team.
Have a great day and thank you for your patience and trust in OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
"downtime" doesn't count for broken hardware?
the physical hardware of our servers became faulty and did not respond. our servers were down for close to 72 hours.
We were unable to backup our data because everything basically got destroyed.
OVH offered us a 30% service credit (for one month) and sited we were only down for 1200 minutes, because technically they could ping the server, even though no one could connect.
We told them 2 days straight that there is an issue, until they finally checked and found out the hardware was faulty and unresponsive.
we are suppose to have a 100% service credit accordingly to their own literal rules SLA rules
but instead we get a measly 30% because they don't consider broken hardware as "downtime"
moving away from OVH as soon as possible.
30 October 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Ralph,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Great Services and support.
8 July 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Dmytro Vakuliuk,
Thank you for your kind feedback on Trustpilot.
We are absolutely delighted to read that you are satisfied with our service and support.
At OVHcloud, we are committed to continuously improving our service offering, including reducing request processing time, to offer you the best possible experience. Your opinion reflects our efforts and we are happy to know that you are satisfied with our efforts.
Your satisfaction is our top priority and we are committed to continue providing you with excellent service and quality support.
Thank you for placing your trust in us and for continuing to choose us as your service provider.
Best wishes,
The OVHcloud team
^LaiM
You cant refund when you dont like the services
There's no option for a refund.
I bought a server with personal plan, then upgraded it to pro to get SSH access to the server, and then when I realized there's no root access, I wanted to refund my services since they were useless to me.
There was no option for a refund after not even an hour after buying them. And you have to buy the plan for the whole year, so if you don't like it you lost 1 year worth of money.
Support pretends it doesn't see tickets.
12 June 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Michal,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We strive to set up the refund during the withdrawal period as soon as possible, when the general conditions of service are met.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
Regarding your refund request, if you have a support ticket waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot.
Once I have received it, I can analyze the ticket waiting to be processed, and restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
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