OVHcloud - Germany Reviews 

My VPS keeps rebooting unexpectedly.
OVH confirmed two host side outages, but for the other resets they simply told me to check my own logs and effectively closed the ticket.
I’m left with an unstable production server, no explanation, and no real solution.
Very disappointing support.

Long-term customers should regularly check OVH prices themselves

I have been an OVH customer since 2019. I recently discovered that OVH now offers a VPS with comparable resources for a fraction of what I am still paying on my legacy VPS.

I contacted OVH support and explicitly asked why existing customers are not informed when significantly cheaper equivalent VPS ranges become available.

The response was: OVH does not inform customers about new ranges. Customers are expected to check the website themselves, purchase a new VPS and migrate everything themselves.

I understand that legacy contracts can keep their old pricing. What I find extremely disappointing is that a long-term customer can continue paying substantially more without any proactive notice that a much cheaper comparable product exists.

After being a customer since 2019, this policy has seriously damaged my trust in OVH.

Update: They have refunded the amount

Very disappointing experience with OVH.

I successfully paid for a VPS, deployed my website, and had everything working normally. Approximately 24 hours later, OVH cancelled the VPS.

The biggest issue is that my access was removed, leaving me unable to access the VPS and my website. This happened after the service had already been successfully paid for and deployed.

Losing access to a running website after payment is extremely concerning, especially when the service was functioning normally beforehand.

I hope OVH can explain why the VPS was cancelled, what happened to the data, and how customers are expected to recover their access in situations like this.

Very disappointing experience.

I ordered and paid this morning. Two minutes later the order went into "Checking your order — an additional processing time is required. It is usually around 48 hours. Our customer support team may contact you." No email, no reason, no explanation of what was being checked or what I could provide to resolve it.

The important detail is the sequence: the payment was captured first, then the order was frozen. So I am funding a review of myself, with no service running and no stated end date. "Usually around 48 hours" is not a commitment to anything.

I opened a live chat. The advisor confirmed a verification was running and told me he could see no details about it — not the reason, not the stage, not a timeframe. So the only support channel available has no visibility into the thing blocking the order.

I then asked to cancel and be refunded. I was told that no payment had been made, that what I could see was merely a pre-authorization which expires within 9 to 14 days for PayPal, and that it can take up to 30 days regardless of payment method. This is not what happened. I have the PayPal confirmation and OVH's own order confirmation email, both showing a completed payment, and I sent the screenshots during the chat.

So the position I am left in is: money taken, nothing delivered, no timeline, no cancellation, and a support script that denies the charge exists.

If you need a server on a deadline, this is the risk you are buying. Verify before charging, or tell customers up front that new orders are held for review — either would have been fine. Doing neither, and then disputing the receipt, is not.

Contacting the helpline did not solve the problem; in fact, it caused even more complications. Only the conversation via the online chat resulted in a solution to my issue. Unfortunately, due to a system error, I now have to wait for a refund for the service that was paid for twice.

"Please note the upgrade to VPS-3 or VPS-4 Is currently unavailable due to stock."
These guys have no path to provide you more capacity when you need it. Have to go somewhere else.

I signed up to OHV, also because of the 200€ Free Trial offer they promoted.

After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hours.

Shortly afterwards I was billed 119€ with cryptic descriptions of what I was billed for.
Even if I had purchased these services for 119€, which I haven't, I would have expected it to be deducted from my free trial offer. But no, they charged it directly from my account.
And this was all within a few days from signing up. So well within the expiration time of the free offer.

Upon reaching out to the customer service, they basically responded with "you were billed for services you purchased", without clarifying the slightest which services this may be.

An absolute scam!

I highly recommend OVHcloud services. I currently use both dedicated servers and VPS servers, and I am extremely satisfied with their performance, reliability, and overall quality.

The infrastructure is stable, the network connectivity is excellent, and the pricing is very competitive for the resources provided. The servers deliver consistent performance, and the management tools are easy to use.

OVHcloud has been a reliable partner for my hosting and infrastructure needs, and I appreciate their continuous improvements in security, hardware, and service availability.

Overall, my experience with OVHcloud has been excellent, and I would confidently recommend their dedicated servers and VPS solutions to anyone looking for dependable and professional cloud infrastructure.

The service is great, support is friendly, but support requests are slow to respond.

very slow setting up a VPS and extremely slow support

Nice hosting provider with really good special offers!

In the past i had mixed experience with OVH, but this seem to have changed in recent years.
Their special offers (especially Kimsufi dedicated servers) are one of the best or maybe event the best offers in the whole world.
Additionally they have a pro-active monitoring to resolve hardware issues when needed.
I'm using OVH starting from this year again and had no issues at all.

Can totally recommend the provider to anyone!

Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS13016488), that OVH was truly keen to resolve in 3 days. I am impressed, I must say it.

Such proactivity turns out to be like mental Aikido. We are going to be their customers on a long run. Thank you!

We’ve been an OVH customer for 5 years and our experience has been excellent throughout this entire period. Their infrastructure is stable, high-performance, and well-optimized for a wide range of needs, from dedicated servers to cloud solutions.

The technical support team has always been prompt, professional, and truly committed to helping every time an issue arose. They were always on point with quick and effective resolutions.

We confidently recommend OVH to anyone looking for reliable hosting services and a long-term, trusted technology partner.

Ordered a VPS as a load balancer. Was working perfectly for a week. Earlier had a support request and it was very fast. Until on 20th Nov 2025 my VPS got terminated due to "breach of contract". As logs and explanation they said that I was [allegedly] DDoSing an IP address. Can you guess which IP address I "DDoSed"? MY OWN! The IP address of a host that I OWN AND MANAGE. I have an HTTP endpoint on that host which resolves back to my OVH account, yet no response and no reaction. Support says "we can't do anything, decisions by legal department are irrevocable". I wrote a letter to their legal department, being ignored for 3 days (that would be okay for some inquiry, but that's downtime, not just some problem). Their super fast support disappeared AS SOON as I asked them to ping legal department so they can get back to my case faster, as it's an urgent matter.

Please, don't do business and don't trust this company. They tell that they protect you but then their automatic system falsely decides that you're violating something and you're done.

UPDATE: 5 days later, they still ignore me everywhere. The support team here, on TrustPilot asked me for details and VANIHSED as well as soon as I gave my account ID and NIC handle. Just no response at all. Reddit gave same result. Replied to my post within a few hours, gave them my NIC handle, account ID and name in PMs, they first got the wrong VPS and said that the matter was resolved. As soon as I corrected that they had the wrong VPS and pointed them (again) to the terminated VPS, they ghosted me. Unbelievable

I spent a whole day trying to figure out why I can't connect to the VPS. No answer by TICKET!

LOST TIME!

To be honest, I'm really annoyed with OVH/customer service. Every request/action takes days, and often the responses from customer service are useless because they are not helpful and often require multiple follow-up questions.

I currently have the following problem: I rented a server in Germany at the Limburg data center from OVH Global via OVH Netherlands Amsterdam and a server in France at the Roubaix data center, where I rented both servers. I connected them with a VRACK so that both can communicate via a private network. At the time, I didn't realize that if I rented an additional server in the US, I wouldn't be able to integrate it into the existing VRACK because the OVH website advertises that the VRACK service can communicate globally and across data center and country borders, but it didn't specify that this is only possible if all servers are booked via OVH US LLC , i.e., the American OVH branch. So I booked my storage server with OVH Netherlands in Limburg with a contract term and a discount.
Unfortunately, I now have to cancel all servers at OVH Global Netherlands with special termination and then rebook all servers at OVH US LLC. Unfortunately, OVH Global customer service is either incompetent or does not understand what I want from them. I opened a ticket and requested a special cancellation because it is not possible to connect the German server to the French and US servers with the VRACK service without OVH Cloud Connect, and that is simply too expensive just to replace the free VRACK service.

I'm just annoyed that I'm forced to cancel all servers because of the poor advertising/information about the OVH VRACK service on the OVH website. If OVH had clearly and openly stated on the website that the VRACK service/ adding US servers is not possible unless all servers are booked through OVH US LLC, I would have booked all servers directly through the US branch and I would not now have the hassle with support and would not have to argue about a special termination. I also do not understand why support does not simply approve the special termination, since I am remaining loyal to the company and am simply rebooking with the other branch and not switch to the competition.

These errors, the effort and annoyance could have been avoided with decent and accurate information. I now have to have everything sorted out before November 15, 2025, and rebook all servers so that I can copy all data from the old storage server to the new one without data loss and without having to pay for the old storage server for another month and can book the new one directly.

I am still hoping to find a solution so that I can rebook my server with all discounts at OVH US LLC.

This concerns the OVH account sf861747-ovh and ticket CS12635115.

Addendum: The ticket has been open since November 1, 2025. Today is already November 13, 2025, and unfortunately there has been no clarification to date, even though it escalated days ago, according to the ticket handler.
The day after tomorrow, on November 15, 2025, the server must be paid for again for another month, and if the server is deactivated because no new payment is made, I will not be able to transfer my data because it takes up to 72 hours for the new server to be provided, plus 2-5 days for data transfer.

I hope OVH finally gets everything sorted out and can credit me a few days for the server as a gesture of goodwill so that it runs longer than November 15, 2025, and I can transfer the data after receiving the new server.

Completely disastrous server down.

More than 24 hours and no response.
Wouldn't recommend even to my company competitor.

Super Impressed with the service of OVHCloud, everything working flawlessly, minutes to provision stuff, web interface modern and fully of documentation and features, will be migrating my other VPS servers to them in the future.
no complaints from me :)

I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their complaint form. And now, 3 weeks later, there has been no response, the number of phishing sites continues to grow.
Although services such as Google Safe Browsing have marked the sites as phishing, the hosting continues to host them.