I only had one outage for the entire time I had my server there (8 years) OVH provides what they promise and The support is there when you need them. Brandon was very helpful when it came time to term... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I made a mistake with my VPS order. Maria walked me through the process to request a cancellation with refund (with min deduction for usage).
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
174 reviews
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Incorrect support & broken commitments
The service itself is reliable, but their support is another story entirely.
OVHcloud made a written commitment to renew my VPS servers at the legacy rate weeks before the April 1st (2026) price increase. When I asked how to renew multiple servers, their instructions were incorrect. I attempted to do so myself many times, but their system was already charging the future price before the increase was even in effect!!
Forced to reach out via live chat on the last day due to no replies to my support tickets, their only response was a single payment link for one server at the future rate for a longer term with no discount. They blamed their own system while acknowledging their original promise was real. They finally replied to my support request after charging my card for the updated price.. on April 1st, to say 'it's too late now.' Duh!
This is not an isolated incident.
Their support articles frequently do not match their actual system. Links often point to wrong regional subdomains. Billing inquiries are treated as low priority and while problems are acknowledged, nothing is done to correct them. You won't get actual support unless you pay them a lot of additional money. You need to have advanced skills to host with OVH because they will not help you.
Even here, OVH replied and I provided my account information, and nothing was done.
OVH could easily be in the top three hosts of the world but their respect towards customers stinks. As you read other reviews, consider that at the time that I wrote this review, nearly half of their 6600 reviews are critical of their practices.
Edit: May 1, 2026. OVH reached out to me and made things right. Changed 2 stars to 3 stars.
10 March 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Alex,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I was able to check ticket CS15416760 and I see that my colleague Maria-Eduarda has escalated your request to our complaints team.
I have just informed my colleagues on the complaints team about your Trustpilot listing, and one of them will get back to you via the ticket and email as soon as possible.
Regards,
Maxime.R
They have been having on going issues…
They have been having on going issues with not being able to see the prices of servers before purchasing a server. Resulting in purchasing the server in the wrong location. They cancelled that server and refused to refund it after it had only been used for less than a minute. Then refused to respond to any support ticket on the issue
24 March 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Nicholas,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Support handled my request efficiently
Support handled my request efficiently. They deleted my old VPS and correctly transferred the remaining prepaid period to my new server without any issues. Communication was clear and the process was smooth.
I’m giving 4 stars as the response time was quite slow, but overall the issue was resolved properly.
23 March 2026
Unprompted review
Fast delivery and reliable dedicated server
I ordered a KS-5 dedicated server and it was delivered in minutes. The control panel is clean and easy to use. Good value for the price with solid hardware. Recommended for developers who need reliable infrastructure at an affordable cost.
21 March 2026
Unprompted review
Ticket CS15367722 was resolved…
Ticket CS15367722 was resolved perfectly with the help of Irene. I'm totally satisfied. THX
19 March 2026
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Very helpful
Very helpful, they always get back to you within a reasonable amount of time and they're very reasonable.
9 March 2026
Unprompted review
Price increase
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection.
Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50% more randomly with an excuse of RAM prices because of AI.
9 March 2026
Unprompted review
Reply from OVHcloud - Canada
Hello there,
We are delighted to read your feedback regarding our servers.
At OVHcloud, our teams are committed to providing you with quality services and support.
Regarding the prices, the increase is inevitable due to the cost of RAM. Many suppliers have already increased their prices for the same reasons.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
This is one seriously deluded company:
POV: You hire an #antifraud specialist for your business. They then ask your customers to send you images of their credit cards over the internet.
Would you be even slightly concerned about your decision to hire them?
OVHcloud aren't.
The irony isn't lost with them, when you employ an #antifraud team who ask people to put their personal data at risk.
This is one seriously deluded company:
This was the information they wanted from me (directly quoted from the email received):
A government-issued photo ID,
A picture of the credit card used in the transaction including, the name matching the listed name in the Manager account, AND
The last 4 digits of the card number,
A photo of yourself holding the government-issued Photo ID provided above.
This is the information they wanted from me.
An image of my credit card
They wanted an actual image of my credit card,
Did they not get the memo that this is 2026 &there are services that deal with verification. Even if I were stupid enough to send an image of my credit card, it's a virtual one - which they should realise that virtual cards now exist - because its 2026, not 1956.
What planet are these people living on? Because it's certainly not this one...
The response to this review is a lie. The information they wanted - stated above - is directly taken from the email I received. They wanted me to send an image of my credit card to them.
If you want to sue me for defamation though - go ahead. Sue me. I’ll wait.
Update
Still no defamation lawsuit. Guess I was telling the truth after all then….
24 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello,
First of all, we want to thank you for the time you spent sharing your opinion on Trustpilot.
We take your feedback very seriously, and we sincerely apologize for your experience.
For your information, the Trustpilot account through which you submitted your review is linked to OVHcloud "EU".
We can assure you that our identity validation procedures do not include the practices you have mentioned.
Data protection is a top priority for us.
We use GDPR-compliant tools to guarantee optimal security for the information we transmit.
Regarding your account that is attached to the OVHcloud subsidiary "US", we are unfortunately not able to analyze the situation, as they are subject to the "Patriot Act" and I am sorry for that.
We recommend that you contact the US-based support team for further clarification on this situation.
Please ensure that the exchange is not a phishing attempt to obtain your personal information.
It is always prudent not to transmit documents until the authenticity of the request has been confirmed.
Thank you for your understanding.
While we wait for our "US" teams to return, we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good support
17 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
8 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
27 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
22 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
14 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
13 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
9 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.
7 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Viacheslav,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As stated in our general terms and conditions of sale and our contracts, the information you need to enter into an OVHcloud Control Panel must be precise and verifiable, in order to ensure the security of your accounts and transactions: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
During an identity check, if the information entered in the OVHcloud Control Panel is non-compliant or incomplete, we ask our customers to update this information.
However, if no regularization is implemented, we close the account for security reasons, and I am sorry.
Due to political conflicts, financial instability or UN sanctions, we are also not providing services in some countries.
This decision did not come from OVHcloud, but rather from international organizations such as the UN (non-exhaustive list).
In order to analyze the various difficulties encountered as well as the difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update 07/01/2025 :
Thank you for the additional information you have provided.
After analyzing your request, I note that the customer account in question does not comply with our general terms and conditions of service and has been closed by our account security team.
As stated in our contracts, when account security is at stake and the use of our services is not in compliance, we are obliged to close the service and the account without possibility of refund.
I understand that this answer may be disappointing, but I would like to emphasize that it is contractual and legitimate, in accordance with our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
I also escalated the internal request to our security service for additional information.
Thank you for your understanding, and our teams remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Following the return of our security team, I confirm that the account has been closed, as the information is not properly filled in and that it did not allow the contract to continue securely.
Within 24:00 to 48:00, your customer account will then be reopened to update this information.
I will ask you to provide your account with accurate and verifiable information so that you can continue with the contract.
If an identity check is carried out by our security team, please send us the documents corresponding to the information provided (ID card, proof of address less than three months old).
Thank you for your understanding.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Don't use OVH services
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"
2 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jayachandran,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
While purchasing a server and after…
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423
28 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mohamed,
Thank you for your time in reviewing our service, and we regret the experience you encountered.
Your ticket has received a response from our claims team; please reply if you have any questions or need to work through the details.
Thanks and have a nice day,
OVHcloud Support team
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